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Deliver always-on services and stay in control during major incidents

Modern incident management for IT Operations teams

Solutions

Deliver always-on services and stay in control during major incidents

Modern incident management for
IT Operations teams

Solutions

Simplify and automate your end-to-end response

Atlassian helps your IT Operations team modernize its incident response workflow so you can be proactive, resolve incidents faster and keep customers happy.

Respond

Respond to critical issues before they impact your business

Atlassian filters out the noise and surfaces critical issues to the right people, so you can respond before your customers even know about them.

Empower employees to report issues

Leverage an intuitive service desk that makes it easy for your employees to report incidents.

Centralize all alerts

Aggregate incoming alerts and signals from all your monitoring, service desk, and logging applications.

Categorize and prioritize issues

Automatically reduce the noise and surface the most important issues.

Ensure critical issues are never missed

Notify the right people using powerful routing rules and multiple communication channels including SMS, email, mobile push notifications, chat, and voice calls.

Respond to critical issues before they impact your business
Resolve

Bring operations and development teams together for faster resolution

Atlassian keeps you teams laser-focused on resolving the incident as quickly as possible.

Bring operations and development teams together for faster resolution

Be prepared for major incidents

Plan ahead for specific service disruptions with incident response templates. Predefine which responders and stakeholders to notify, craft communications, and set up the best channels to collaborate.

Collaborate with efficiency

Fast track resolution using the built-in videoconferencing capabilities or integrations with best-of-breed tools like Zoom, Slack, and Microsoft Teams.

Take immediate action

Save time by attaching runbooks to alerts so you can quickly kickoff common remediation tasks, either automatically or on-demand.

Build trust with every incident

Proactively notify your customers of service disruptions. This reduces incoming support tickets and preserves your most valued relationships.

Learn

Track and improve on incidents over time

Atlassian identifies the roadblocks and bottlenecks that impact MTTR and ensures that important follow-up tasks are completed.

Record everything

Get full visibility into the entire incident lifecycle with an automatically generated incident timeline.

Document the important points

Automatically create postmortem reports to capture the root cause, areas of success and opportunities to improve your incident response process.

Assign and track follow-up tasks

Address the underlying problems by easily creating Jira tickets and tracking them through to completion with Jira Service Desk.

Improve operational efficiency

Use deep analytics and reporting to better distribute on-call duties, identify reoccurring issues, and improve your response processes.

Respond to critical issues before they impact your business

Trusted by thousands of customers worldwide

Whole Foods logo
Whole Foods logo
Whole Foods logo
Whole Foods logo
Whole Foods logo
Whole Foods logo
Whole Foods logo

Incident Management Handbook

If you're on a development or operations team that looks after internet services for customers who require 24/7 availability, this handbook is for you.

Whole Foods logo

Incident Management Handbook

If you're on a development or operations team that looks after internet services for customers who require 24/7 availability, this handbook is for you.

Try Opsgenie today