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Organizations everywhere use Jira Service Management to track service requests and bring visibility to work.

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Everything you need to manage service requests

Right out of the box

Set up in minutes

Teams from IT to HR to facilities can easily spin up service desks, and focus on resolving issues.

Get control of requests

Provide one place for your teams to resolve requests. No more juggling requests through email and chat.

View information at your fingertips

Demonstrate the value of your work and track performance metrics to continually improve service.

Accelerate the flow of work

Bring Dev, Ops, and other teams together to rapidly respond to requests, incidents, and changes.
Service desk hub with different cards of requests i.e. ITSM Service Request, Customer Service, Accounting, etc...
Service desk hub with different cards of requests i.e. ITSM Service Request, Customer Service, Accounting, etc...

Why customers love Jira Service Management

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Fewer tickets

On average, companies managed 25% fewer request tickets.

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Fraction of the cost

Companies get a fully featured service desk at 1/5th the price of other solutions.

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Less time wasted

Companies resolved issues 40% faster after migrating to Jira Service Management.

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Easier setup

Companies get up and running with Jira Service Management in less than half the industry average implementation time.

Don't just take our word for it
#1 on Capterra’s Top 20 Most Popular ITSM Software

#1 on Capterra’s Top 20 Most Popular ITSM Software

#1 on Capterra’s Top 20 Most Affordable ITSM Software

#1 on Capterra’s Top 20 Most Affordable ITSM Software

Top Rated IT Service Management Software on TrustRadius

Top Rated IT Service Management Software on TrustRadius

G2 Crowd Service Desk Software Leader 2017

G2 Crowd Service Desk Software Leader 2017

Powering teams of all sizes around the world

3 reasons your IT team needs Jira Service Management

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Sign up for Jira Service Management today