Jira Service Management for Enterprise Service Management

 IT isn’t the only part of your business that can benefit from a service mindset. With Jira Service Management, teams across the enterprise can deliver great service, fast.

Jira Service Management agent portal

Ensure anyone can get help quickly

Allow teams such as human resources, marketing, legal, finance, facilities, and more to create their own service portal to manage requests. Enable every team to shape workflows to fit their needs while unlocking collaboration and maintaining alignment across the enterprise.

Get started fast

With templates and automations for every use case, teams can easily spin up service desks that fit their unique requirements. Set up workflows with a drag-and-drop editor. Customize forms to collect the information you need without the back and forth.

Service management template screen in Jira
Human resources support service desk in Jira Service Management

A secure, unified data platform

Create a secure, virtual environment where each team can operate independently. Data is shared securely, without exposing it to other teams or losing transparency.

Learn how business teams can use Jira Service Management

From finance to human resources to legal or marketing, any business team can use Jira Service Management to deliver exceptional service experiences.

Human resources

Drive a culture of service excellence. A well-designed HR request solution can make you more efficient—and more competitive. Automate repetitive tasks, reduce errors, and improve HIPAA compliance.

Coworkers stepping in to a service desk portal

Guide to HR service management

Learn how HR teams can get started with Jira Service Management and optimize it to meet their unique needs.

Employee badge

HR service management template

Manage onboarding, offboarding, and respond to staff requests.


Turn your request experience for legal intake into an organized process. From tracking and routing approvals, to sharing and storing legal documents, Jira Service Management can help you reduce the risk of litigation and stay compliant.

Flo customer logo

Flo customer story

Flo’s legal team turns to Jira Service Management for guidance on upcoming tasks for the employee experience.

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Legal service management template

Manage your legal contracts through the review cycle.


Stay compliant, track financial transactions, and manage performance. Centralize all critical financial and operational information making it easier to organize requests, plan financial tasks, and create governance across departments.

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ISS World customer story

ISS World’s finance team redesigned and restructured their process with Jira Service Management.

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Finance service management template

Manage budget, spending, and other finance requests.


Capture, track, and manage incoming requests in one place, from campaigns to maintenance. Quickly assign tasks to the right people and know who’s working on what. Review completed requests and measure your team’s performance.

cbs customer logo

CBS customer story

Learn how CBS marketing adopted enterprise service management to streamline complex business processes.


Marketing service management template

Manage and track all your marketing requests.


Manage all aspects of your facility with a single platform, from work orders to safety compliance. Improve employee experience with real-time task tracking and notifications. Streamline your workflow with digitized work orders, maintenance requests and more.

iss customer logo

ISS World customer story

ISS World upgraded its legacy facility management software systems to modernize their processes.

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Facilities service management template

Manage requests for maintenance, moving, and event planning.

Customer Service

Deliver exceptional customer service by uniting support, development, and operations on the same platform. Make critical context visible for all teams and provide customers with fast and personalized support.

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Guide to customer service management

Learn how support teams use Jira Service Management for customer service.

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Customer service management template

Deliver great service to external customers, fast.

Jira Service Management for Business Teams

200+ form templates

Use pre-designed forms and customizable templates that make it easy to get started and provide service faster.

Automated workflows

Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.


Full visibility across the whole organization enables business teams to make better judgement.

Knowledge management

Empower employees to find answers to common questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.

Delegated permissions

Democratize service management by delegating administration permissions to project owners. Increase autonomy while maintaining visibility and control.

Integrate your chat service

Capture and track tickets in Slack or Microsoft Teams, a critical operational solution across all business teams.

Learn about Atlassian’s approach to business teams using Jira Service Management

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Business team templates to help you get started

Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast.

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All your favorite apps in one place

Neatly integrate Jira Service Management with leading third-party tools. Connect your favorites with the 5,000+ apps in our marketplace, or build your own custom apps with Atlassian’s Forge.

Over 45,000 companies count on Jira Service Management

See what industry analysts and customers say about us

Gartner peer insight customers' choice 2021

See how Jira Service Management scores on Gartner Peer Insights.

Get improved enterprise service management

Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.