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Help customers help themselves

Self-service happens when your customers discover helpful information. Add Confluence to Jira Service Desk and make it easy for your customers to find the help they need with automated knowledge base suggestions.

Integrate with Jira Software

If your software teams already use Jira Software, you can link IT tickets to the dev team's backlog. Get to the root cause of problems before they escalate.

Automate those repetitive tasks

Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.

Get an ITIL-certified service desk

Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management. Jira Service Desk is PinkVERIFY™ certified.

Extend your service desk with our robust API

Take advantage of Jira Service Desk Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.

Jira Service Desk

Supercharge your service desk

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Early Access Now Available

Identity Manager

Add Identity Manager to your Atlassian Cloud products for enhanced authentication
features like SAML single sign-on, enforced two-step verification, and more.

Identity Manager is completely free during the Early Access Program,
but will be $3 per unique user/month once generally available for purchase.

Learn more