Accelerate service delivery at scale
Jira Service Desk empowers enterprises with the flexibility, reliability, and scalability to deliver quality service and value.
Grow with your organization
Easily scale Jira Service Desk as your organization grows. Out-of-the-box ITIL workflows, codeless automation, and streamlined user management ensure you can continuously offer high-quality service. By standardizing on the Jira Platform, your IT and development teams can collaborate for seamless end-to-end service delivery.
Rest easy with ITSM you can count on
ITSM is mission-critical to the work of enterprise IT teams. Jira Service Desk is designed for high availability and reliable performance at scale. Safeguards, such as disaster recovery, comprehensive data backups and redundancy, and highly-skilled support services, help reduce the impact to your business in the event of a disruption.
Scale ITSM with a flexible solution
With flexible workflows, automation, and deep extensibility, Jira Service Desk can be adapted to your team’s ITSM environment. Rich APIs and 900+ apps help extend the power of Jira Service Desk, so you never have to settle for a one-size-fits-all solution.
Flexible choices to meet your enterprise’s needs
Jira Service Desk Cloud
Jira Service Desk Cloud comes equipped with everything large and growing IT and business teams need to deliver service, incident, change, problem management and more without compromising on usability, speed or functionality. Pair Jira Service Desk with Atlassian Access for enterprise-grade security, centralized administration, and user management across all of your Atlassian Cloud products.
Jira Service Desk Data Center
Jira Service Desk Data Center is the self-managed solution that gives you configuration options to customize Jira Service Desk for your teams' specific needs and advanced administrative tools to manage growth. Zero downtime upgrades, increased security, high availability, and increased DC node capacity provide uninterrupted access and elastic scale to meet your business’s demands.
As our processes evolve and grow over time, Jira Service Desk enables our support teams to scale operations.
Sr. Build and Release Engineering Manager, AppDynamics