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Accelerate service delivery at scale

Jira Service Desk empowers enterprises with the flexibility, reliability, and scalability to deliver quality service and value.


Grow with your organization

Easily scale Jira Service Desk as your organization grows. Out-of-the-box ITIL workflows, codeless automation, and streamlined user management ensure you can continuously offer high-quality service. By standardizing on the Jira Platform, your IT and development teams can collaborate for seamless end-to-end service delivery.

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Rest easy with ITSM you can count on

ITSM is mission-critical to the work of enterprise IT teams. Jira Service Desk is designed for high availability and reliable performance at scale. Safeguards, such as disaster recovery, comprehensive data backups and redundancy, and highly-skilled support services, help reduce the impact to your business in the event of a disruption.

Scale ITSM with a flexible solution

With flexible workflows, automation, and deep extensibility, Jira Service Desk can be adapted to your team’s ITSM environment. Rich APIs and 900+ apps help extend the power of Jira Service Desk, so you never have to settle for a one-size-fits-all solution.

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Flexible choices to meet your enterprise’s needs


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Jira Service Desk Cloud

Jira Service Desk Cloud comes equipped with everything large and growing IT and business teams need to deliver service, incident, change, problem management and more without compromising on usability, speed or functionality. Pair Jira Service Desk with Atlassian Access for enterprise-grade security, centralized administration, and user management across all of your Atlassian Cloud products.

 
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Enterprise-grade security & admin controls

Pair Jira Service Desk with Atlassian Access to gain enhanced visibility and control with SAML SSO, user provisioning (SCIM), audit logs, enforced 2FA, and more.

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Guaranteed 99.9% uptime SLA

Feel confident with a financially backed 99.9% uptime SLA, so you and your team can focus on the work that's critical to your business without worry of downtime.

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Unlimited storage

All the space you need to support customer requests and handle large volumes of incoming tickets.

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Premium support

Keep things running smoothly with access to 24/7 Premium Support and 1-hour response times for critical issues.

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Data encryption

We employ numerous security controls including encryption in transit and at rest for Jira.

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Compliance

We certify with SOC2, SOC3, ISO 27001, ISO 27018, PCI DSS, among others, so you can verify that your company and customer data remain secure and compliant.

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Privacy

We've invested heavily in GDPR and Privacy Shield to ensure we are handling your data with the upmost care and support your organization in meeting data privacy obligations around the world.


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Jira Service Desk Data Center

Jira Service Desk Data Center is the self-managed solution that gives you configuration options to customize Jira Service Desk for your teams' specific needs and advanced administrative tools to manage growth. Zero downtime upgrades, increased security, high availability, and increased DC node capacity provide uninterrupted access and elastic scale to meet your business’s demands.

 
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Security

Increase security and streamline user login with built-in SAML single sign-on support. Choose from a large list of popular identity providers.

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Deployment flexibility

Deploy on-premise or with IaaS vendors like AWS and Azure to best suit your organization’s existing investments.

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Disaster recovery

Deploy an offsite disaster recovery strategy and ensure business continuity, even in the event of a complete system outage. Shared application indexes get you back up and running quickly.

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Performance at scale

Avoid performance degradation. Each node in your Data Center cluster increases capacity for concurrent users and provides a consistent user experience under high load.

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Administrative tools for growth

Manage growth and make Jira more performant and readable with administrative tools like project archiving and the custom fields optimizer.

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High availability

Active-active clustering also gives your teams uninterrupted access, even during upgrades and search-reindexing.

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Zero downtime upgrades

Deploy the latest version of Jira Software when and where you want. Say goodbye to planned downtime and get your nights and weekends back.

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Distributed load

Intelligently distribute load across your cluster for the highest quality of services. Dedicate nodes for particular teams, API traffic, or tasks, and drive remaining traffic to others.

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Flexible support offerings

Choose from Select, Priority or Premier Support and keep your systems running smoothly with access to highly-trained support teams and quick response times.

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As our processes evolve and grow over time, Jira Service Desk enables our support teams to scale operations.

Jeff Tillett
Sr. Build and Release Engineering Manager, AppDynamics