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Jira Service Desk vs. Freshdesk

Jira Service Desk provides a cost-effective service desk, including a knowledge base, self-service, automation, SLAs, and CSAT reporting—starting at only $20/month. See how it stacks up against Freshdesk. 

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3 reasons to choose Jira Service Desk over Freshdesk

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Customizable for any use case

Rather than making users purchase and configure additional modules for new functionality or use cases, Jira Service Desk offers customizable templates for ITSM, customer service, and business teams like HR and finance. The flexibility and simplicity of the product allows every team across your company to take and fulfill requests through a simple service desk.

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Built for collaboration

Jira Service Desk is the only service desk built on a software development platform. Link Jira Service Desk tickets to Jira Software issues. This way, support and dev teams can collaborate on the same platform to fix incidents faster and push changes with confidence.

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A service desk for less than 1/2 the price

Get a fully featured service desk, including the self-service portal, for $20/agent per month instead of $59/agent per month. That's less than 1/2 the price for comparable features. Save nearly $500 per agent every year. 


Why choose Jira Service Desk vs. Freshdesk?

JIRA Service Desk logo
Freshdesk logo

A fully featured service desk for less than 1/2 the price

Get the following capabilities for less than half of the price:

  • Self-service portal
  • Service level agreements (SLAs) 
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management 
  • Change management
  • Request management
JIRA Service Desk

$20/agent
per month

Freshdesk

$59/agent
per month
(Estate plan)

Marketplace with 800+ plug-and-play apps

Every customer support team works differently. Choose from 800+ apps in the Atlassian Marketplace to extend Jira Service Desk to fit your use case – more than twice the amount of Freshdesk integrations. If you're switching from Freshdesk, make the transition easy with the Freshdesk to Jira Service Desk Migration app. 

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Deployment flexibility: Run on cloud or on-premise

Deploy Jira Service Desk in the cloud or run it on your own server, the choice is yours.

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Support large scale deployments

Perfect for enterprises or teams who require high availability and performance at scale. Our Data Center deployment option gives peace of mind with active-active clustering, distributed loads, and rapid re-indexing

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Information effective February 8 2018

Trusted by over 25,000 organizations worldwide

JIRA Service Desk customers

Try Jira Service Desk for free today

All the features your team needs to deliver great service, at a fraction of the cost vs. Freshdesk. Choose Jira Service Desk today.

Try it free