Help desk software
Help desk software enables support agents to provide quick and easy answers to help seekers. The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks.
Jira Service Desk is software built for both internal and external support. Employees and customers can submit help requests to your support team through a customer portal, via email, or through an embedded widget on your site. Support agents can then work on these requests, tracked as issues in a queue. Teams like yours can provide support across IT, HR, legal, finance and more.