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Confluence Cloud Premium

More visibility, control, and platform support for your growing team

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Confluence Cloud Premium

Gain peace of mind with premium-grade features for your growing team.

Do less work. Get more done.

Make the most of your time and resources by eliminating time-consuming and repetitive tasks with Automation in Confluence — a Premium exclusive.

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Review pages

Review outdated pages

Notify people about outdated content when scheduled

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Send reminders

Send task reminders

Remind teammates about incomplete tasks when scheduled (recurring)

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Create pages

Auto-create pages

Publish a new meeting notes page when scheduled

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Make better decisions

Apply insights with site, space, and page-level reports on views and users.

Keep information up to date

Editors and admins can use bulk archive to file away outdated pages and restore them so content in Confluence is always up to date, relevant, and trusted.

Bulk archiving in action
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Remove obstacles fast

Site admins can solve permissions problems on restricted content end-to-end with an admin key that gives them temporary access to restricted pages.

Identify permissions at a glance

See active permissions for specific users on a page and fix permissions issues in a fraction of the time.

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See Confluence Premium in action

Learn more about the features

Scale with confidence

Our Premium plan gives you reliability and assurance to scale Atlassian Cloud products across your teams.

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Unlimited Storage

Give your team infinite space for collaboration.

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99.9% SLA Uptime

Keep global teams productive with guaranteed uptime and financially backed service credits.

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24/7 Premium Support

Get support around the clock from a dedicated team with 1-hour response times to critical issues.

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Admin insights

Get visibility into security and product usage and activity over time.

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IP allowlisting

Improve security by limiting site access to trusted IP ranges.

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Sandbox

Prepare and test product changes and updates before rolling out to your teams.

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Release tracks

Control how and when product changes are finally released to your users.

 

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Unlimited spaces and pages

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Apps and integrations →

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Space and page permissions

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Page and file versioning

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Best practice template library

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Archive and unarchive pages

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Page insights

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External Collaboration: Public links

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External collaboration: Guests

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Atlassian Intelligence (AI)

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Automation

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Analytics

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Announcement banner

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Bulk archive pages

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Admin insights

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Admin key (advanced admin control)

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Inspect permissions

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Copy space permissions

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Team Calendars

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Sandbox

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Release tracks

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IP allowlisting

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99.9% uptime SLA →

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Storage

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250 GB

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Unlimited

Support →

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9-5 Standard Support

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24/7 Premium Support


See what’s coming next on Confluence Cloud Premium’s Roadmap

Check out the features we’re building to help your growing teams scale.

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Frequently asked questions

What is Confluence Cloud Premium? Copy link to heading Copied! show +
  

Confluence Cloud Premium helps companies scale effortlessly with features that give site admins more visibility, controls, and platform support. It includes analytics for page and usage insights, admin key for solving permissions issues, a 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support. Over time, we’ll continue to add new features to enhance your productivity on Confluence Cloud Standard and Confluence Cloud Premium.

How can I use insights from Analytics in Confluence Cloud Premium? Copy link to heading Copied! show +
  

Analytics gives site, space, and page-level reports with insights on content, views, and users. Admins can report on project progress, team involvement, and popular content. Teams can create better pages, take action when co-workers need reminders about important updates, and archive outdated pages.

Does Confluence Cloud have a storage limit? Copy link to heading Copied! show +
  

Yes. Confluence Cloud Standard (like all Atlassian Cloud products) has a 250 GB limit, while Confluence Cloud Premium has unlimited storage. Soon you’ll be able to track how much storage you’re using. Read more about storage limits here.

What support can I expect with Confluence Cloud Premium? Copy link to heading Copied! show +
  

With Confluence Cloud Premium, you’ll receive one-hour response times for your critical issues. Our dedicated team is reachable, 24 hours a day, seven days a week.

Why does Confluence Cloud Premium cost more? Copy link to heading Copied! show +
  

We’ve developed key features that will boost the overall productivity of your entire team. Confluence Cloud Premium gives you more insight into work being done across your organization with Analytics. Site admins can solve critical issues faster with admin key. Companies with customer critical operations and/or global employees are covered with a 99.9% uptime SLA and one hour support responses around the clock. They also never need to worry about running out of storage for their Confluence Cloud Premium instance.

Will the list price change if I have 100+ users? Copy link to heading Copied! show +
  

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

Does Confluence Cloud Premium apply to all Confluence Cloud customers? Copy link to heading Copied! show +
  

Yes. All Confluence Cloud customers are eligible to upgrade to Confluence Cloud Premium. Confluence Cloud customers who upgrade to Confluence Cloud Premium receive more control and visibility with advanced product features like admin key and analytics. They also get additional platform support with unlimited storage, 24/7 Premium Support with one hour response times for critical issues, and a 99.9% uptime SLA backed by service credits. To upgrade to Confluence Cloud Premium, visit Manage subscriptions in your site.

How do I get service credits reimbursed for an SLA breach? Copy link to heading Copied! show +
  

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? Copy link to heading Copied! show +
  

Atlassian Access and Confluence Cloud Premium serve separate requirements. Atlassian Access gives an organization centralized control and increased security across all Atlassian Cloud products. It is intended for customers who have security needs like company-wide SAML, single sign-on, or enforced 2FA. Learn more about Atlassian Access. Our Confluence Cloud Premium plan helps teams scale reliably and confidently with unlimited storage, 24/7 Premium Support, and a financially backed 99.9% uptime SLA, in addition to product features that give admins and end users more visibility and control. When you layer Access on top of our Premium products, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian Cloud content and users across your entire organization.

Can I trial Premium before choosing to pay for it? Copy link to heading Copied! show +
  

Yes, new customers will still have a free 7 day trial period. If you're an existing customer you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the evaluation period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your evaluation period will be a fixed 30 days.