FAQ: Confluence Download Licensing Update – November 2012

  1. What changes are being made to Confluence Download licenses?
  2. When are these changes happening?
  3. Why is Atlassian changing the price of Confluence Download licenses?
  4. Does this change impact Confluence OnDemand pricing?
  5. I own an existing license, how does this affect me?
  6. What happens at the end of my two year grandfathering period?
  7. What is happening to the existing 2,000 User and 2,000+ User license tiers?
  8. How does this affect Team Calendars and the SharePoint Connector?
  9. I own a Confluence add-on purchased from the Atlassian Marketplace, how does this affect me?
  10. I don't see the answer to my question. Where can I get help?

1. What changes are being made to Confluence Download licenses?

Atlassian introduced a new licensing scheme for Confluence Download that aligns with JIRA's Download licensing and pricing, introduced in February 2012.

A new Confluence Enterprise offering was made available on September 4th, 2012 for customers with more than 100 users.

2. When are these changes happening?

These took effect on November 3rd, 2012.

3. Why is Atlassian changing the price of Confluence Download licenses?

Continually delivering more value
Confluence has evolved significantly as a product since the release of Confluence 4.0 in September 2011. Moving forward we will continue to expand the scope of what Confluence is capable of, and the Confluence 4.3 release is an example of the direction we are heading.

Consistency and simplicity
We periodically review our pricing to ensure consistency with our other products and assure Confluence is priced fairly for the value it provides to our customers. We started by aligning pricing for our OnDemand products and this pricing update brings Confluence Download licensing and pricing in alignment with JIRA Download.

We remain highly competitive
We are committed to ensuring Confluence remains competitively priced and we will continue to deliver further value to our customers.

4. Does this change impact Confluence OnDemand pricing?

No, these changes only apply to Confluence Download licenses.

5. I own an existing license, how does this affect me?

If your Confluence Download license was purchased before November 3rd, 2012, you can continue to renew at your existing renewal price for two (2) years, through to a maximum end date of November 2nd, 2015. Legacy renewal prices are as follows:

  Commercial Academic
10 Users US $10 US $10
25 Users US $400 US $200
50 Users US $800 US $400
100 Users US $1,100 US $550
500 Users US $2,000 US $1,000
2,000 Users US $4,000 US $2,000
2,000+ Users US $6,000 US $3,000
2,000 Users Clustered Node
Per Clustered Node
US $4,000 US $2,000
2,000+ Users Clustered Node
Per Clustered Node
US $6,000 US $3,000

After your two-year grandfathering period finishes your renewal prices will be as follows:

  Commercial Academic
10 Users US $10 US $10
25 Users US $600 US $300
50 Users US $1,100 US $550
100 Users US $2,000 US $1,000
500 Users US $4,000 US $2,000
2,000 Users No longer available. See Confluence Enterprise pricing below.
2,000+ Users No longer available. See Confluence Enterprise pricing below.
Confluence Enterprise
500 Users US $6,000 US $3,000
2,000 Users US $8,000 US $4,000
10,000 Users US $10,000 US $5,000
10,000+ Users US $12,000 US $6,000

Additional Clustered Node Licenses

  Commercial Academic
500 Users Enterprise Clustered Node
Per Clustered Node
US $6,000 US $3,000
2,000 Users Enterprise Clustered Node
Per Clustered Node
US $8,000 US $4,000
10,000 Users Enterprise Clustered Node
Per Clustered Node
US $10,000 US $5,000
10,000+ Users Enterprise Clustered Node
Per Clustered Node
US $12,000 US $6,000

6. What happens at the end of my two year grandfathering period?

At the end of the grandfathering period you will automatically receive a renewal quote for the new renewal price of your Confluence Download license.

If you own a legacy Confluence 2,000 User or 2,000+ User license, please refer to 'What is happening to the existing 2,000 User and 2,000+ User license tiers?' for full details.

7. What is happening to the existing 2,000 User and 2,000+ User license tiers?

These legacy license tiers have been replaced by the new Confluence Enterprise 2,000 User, 10,000 User and 10,000+ User license tiers.

If you purchased a legacy 2,000 User or 2,000+ User license before November 3rd, 2012 at the end of your grandfathering period (see 'I own an existing license, how does this affect me?'), you will automatically receive a renewal quote for the respective Confluence Enterprise license.You can choose to change to a different tier if you, for example, had a legacy 2,000+ User license but only need a Confluence Enterprise 10,000 User license.

8. How does this affect Team Calendars and the SharePoint Connector?

There will be no change in price for existing Team Calendars and SharePoint Connector license tiers. A new 10,000 user license will be introduced to match Confluence's new licensing scheme. Note that the license type and user count must match that of the Confluence license it is being used with.

9. I own a Confluence add-on purchased from the Atlassian Marketplace, how does this affect me?

Add-on license tiers and Confluence license tiers need to match for the add-on to be functional, i.e. both have to be the same user count. If you upgrade to one of the new Confluence Enterprise licenses you will also need to upgrade your add-ons' licenses.

10. I don't see the answer to my question. Where can I get help?

Feel free to contact us at any time.