Twilio is a cloud communications company that provides an API for building voice and messaging applications.
With the Delegated Project Creator for Jira add-on, she enabled technical leads to make and administer their own Jira projects from templates. Other plug-ins, like Jira Command Line Interface (CLI), allowed DeGuzman to automate a number of processes in the development cycle.
“Using the Atlassian Marketplace, we’ve automated cumbersome steps and shaved days off our development cycle.” says DeGuzman. “We’ve even developed our own add-ons using Atlassian Connect.”
According to Simon Thorpe, director of product management at Twilio, "We could use Jira Software right out of the box, but the fact that we can extend it and write against its API really allows my team to get exactly what we need from Jira.”
Meanwhile, Confluence provides a single source of truth across the distributed teams. From San Francisco to London, people can find information, plans, workflows, and processes all in one discoverable site.
Atlassian is not just for the Engineering team: Twilio business teams including HR, Operations, Finance, and Marketing are using Confluence as their information hub and Jira as their ticketing system. Whether it’s onboarding a new employee, managing a travel request, or running a budget review, teams are saving time with Jira and Confluence.
Atlassian has increased efficiency and transparency for globally distributed teams at Twilio. Add-ons from the Marketplace extend the products so they fit numerous use cases and meet specific business requirements. Using the API/Connect framework, engineers build their own macros, shaving days off their development cycle.
Watch the video to learn more about how Twilio is scaling with Atlassian.