Build a lean, mean ITSM machine
Delivering service shouldn't be complex. But legacy ITSM tools weigh you down with inflexible and expensive workflows. Atlassian's approach to ITSM combines the speed of agile, the flexibility of lean, and the core strength of ITIL — so you can focus on delivering value.
High-performing IT teams use Atlassian
See how Jira Service Management helped DHI save over $200k and reduce major incidents by 70%.
The Atlassian approach to ITSM
Speed up your service delivery
Complex workflows and processes slow you down. Get rid of the friction, so you can deliver service faster and more efficiently.
Flexibility to make it yours
Don't get stuck in rigid workflows. Get them out-of-the-box, or configure your service management to work best for your team.
Teamwork makes the dream work
Teams depend on each other. Seamless collaboration between IT and DevOps helps achieve better results, together.
Lay the foundation
Learn how to build a lean, mean ITSM machine
Feeling weighed down by heavy ITSM tools? Download our guide to learn how to apply lean and agile principles to ITSM.
Maturity Quiz
Find out where your team is on your ITSM journey with this interactive quiz.
Webinars
Learn how to bring more agility to your services, and see Jira Service Management in action.
Sign up for an ITSM product demo
Join our weekly online Jira Service Management demo with live 1:1 Q&A with our product specialist team.
Don’t just take our word for it
Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software
Ready to go lean with Jira Service Management?
Power up your ITSM solution
Atlassian Marketplace offers over 1,000 trusted apps and integrations to ensure Jira Service Management can be customized to fit your use case.