3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.


Shaun Pinney headshot

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun is a Senior Product Marketer on the Jira Service Management team. He’s passionate about how to increase efficiency and productivity for enterprise IT teams so they can do more with less. He loves spending time with his family, skiing, and mountain biking.