Johns Hopkins was one of Atlassian's first Jira customers, purchasing Jira 1.0 in 2003. Geoffrey Corb, IT director at Johns Hopkins University, had used Jira when it was first released in 2002, and when he came to Johns Hopkins, he recommended Jira because it had everything the university needed in an issue tracker: usability, features, scalability, and security.
Currently, the university is using Jira for its principal project, the deployment of a new student information system. Jira has also been adopted by clinical groups at Johns Hopkins Medicine to track defects and collaborate with outside vendors.
Jira helps the team with workflows, task management, change management, and issue tracking. When users engaged in the project have an issue, they go to Jira to submit a ticket – so it's grown into a de facto knowledge base.
With Jira, the groups can send an issue to the vendor at the click of a button by way of a customized Jira workflow. The vendor can click on the issue and get into Jira to see the details. All the work, communication, and issue tracking are managed in Jira.