Customization sounds like a great thing. Who doesn’t want a tailor-made suit that fits like a second skin? Who doesn’t love a playlist curated to their exact tastes?
But when it comes to tech tools, customization can take a turn for the worst. Not only is it extra work for your admins, but it often becomes a warren of complicated work-arounds, lost documentation, and workflows that actually slow teams down instead of speeding them up. Not to mention that as the customizations pile up, the system gets bulky and unwieldy. And as team needs change, they frequently abandon those customizations for another, then another, and then yet another.
So, yes, customizations can be a good thing. But they can also quickly become irrelevant, complicated, or just a pile of unused workflows slowing things down.
This is why our tools lead with standardized workflows and treat customization as a backup plan rather than a day-to-day way of life. It’s also why we have a robust collection of apps and integrations to support a wider range of workflows and team needs.