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Frequently Asked Questions

Where is the FAQ for Training?

Please visit our new site here: https://training.atlassian.com/faq

Trials

Can I trial a product for free before purchasing it? Show

Server

You can trial server products for 30 days (can be extended to a maximum of 90 days) before purchase, allowing you to see and use Atlassian software before you purchase. Atlassian provides a fully functional server version of each Atlassian product for trial. What you use during your trial is what you'll be getting when you buy.

To generate a trial license key or extend your trial, simply log into My.Atlassian. Click New Evaluation License and follow the instructions to associate your Server ID. A new trial license will be generated that you enter into your server product.

All installed trials include access to our technical support resources. Trial keys are for the highest user tier available and are compatible across stand-alone product/apps user tiers and license types.

Atlassian Cloud

Atlassian offers fully functional trials of our Standard and Premium products for a period of 7 days (can be extended to a maximum of 37 days upon request). When your trial expires, you can continue using Atlassian Cloud by adding a credit card from your My.Atlassian account. Should you opt to discontinue the use of our Cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide Atlassian Cloud isn't for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 7-day Standard trial, your site will automatically be downgraded to a Free plan.

Please Note: Although Atlassian Cloud trials include access to Technical Support, note that we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Atlassian Cloud Premium trials.

Extended Cloud Trials

If you’re an existing Server or Data Center customer, we also offer extended cloud trials which match the remaining duration of your maintenance/subscription and user tier (up to 5,000). Extended cloud trials follow the same terms as a standard cloud trial, but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost.

Learn more about Extended Cloud Trials.

Marketplace Apps

You can trial any Marketplace app (Cloud, Server, or Data Center) free for 30 days. App trials must be initiated through the account’s Atlassian administrator. Once the trial period is over, the cost of the app will be automatically included in your next bill for monthly Cloud users, unless manually deactivated. Atlassian Cloud subscriptions billed annually will need  a manual quote for all app purchases. Apps need to be purchased separately for Cloud, Server, and Data Center and the licenses do not transfer.

For apps, you must purchase the license tier that matches the number of users you have licensed for your host product. For example, if you have a 25-user Confluence license, purchase the Confluence app at the 25-user tier. The app will only function if its license matches or exceeds the tier of the host product – even if only some of your licensed users need to use the app. For additional questions, see our FAQ on Marketplace apps.

How do I register and pay for ACP exams? Show

ACP Certification exams are delivered in Kryterion Testing Centers worldwide.  Payment is typically made by individual test takers directly to Kryterion, using a credit card.  To learn about purchasing exam vouchers from Atlassian, skip to the next FAQ.

  • To register, you must first set up your profile in the Certification Portal.
  • After logging in to the Portal, you can schedule exams with Kryterion.
  • Select the exam you want to take and then select your preferred testing center and appointment time.
  • Pay for your exams using a credit card (or a voucher if you have been provided with one). You will receive an email confirmation and receipt. 
  • For proctored exams in Kryterion Testing Centers, the email will contain a unique code that you must take with you to the testing center.
How do I extend my trial? Show

Server

We're happy to extend your server product trial period for up to 90 days. To generate a new trial key:

  1. Login to my.atlassian.com. You'll arrive on the Licenses page by default.
  2. Click New Evaluation License to create a new key with an additional 30 days of trial time. Please note that you'll need your Server ID to generate the key. 
  3. Apply this key to your server installation by navigating to Applications > Versions & Licenses.

Atlassian Cloud

Atlassian Cloud trials can be extended to a total of 37 days - 30 days on top of the initial 7-day trial. To have your Atlassian Cloud trials extended, please Contact our Customer Advocate team with your site URL and we'd be happy to assist.

How can employers verify an applicant's Certification? Show

Atlassian's Candidate Portal provides robust ways for job applicants to help employers verify their Atlassian Certifications.  

  • All legitimate methods of verification will include a URL that links viewers directly to a unique Verification Window in the Atlassian Certification Portal. 
  • Atlassian recommends that employers always check the online Verification Window to confirm the name of the Certification holder, and the title, dates and status of the Certification.
  • You can ask the applicant for a full transcript from the Certification Portal, or for simple verification of a single Certification.  When the applicant configures this for you, you will receive an email from the Certification Portal containing a code that will allow you to view the verification. 
  • If the applicant provides a PDF Certificate, it will include a printed URL and unique verification code. Visit the URL using the code to inspect the Verification Window.

If an employer has concerns about the validity of a Certification that has been provided to them by an applicant, the employer should raise an issue here: https://getsupport.atlassian.com/servicedesk/customer/portal/9

What are the exams like? Show
  • The exams are delivered online in a timed session, so you should be prepared to work quickly. You can flag questions to bypass and return to later.
  • Most of the questions are multiple-choice, but there may also be matching style questions.
  • The questions may require a single or multiple responses; you should always provide as many responses as the question specifies.
  • There are no negative points for incorrect responses, so you should respond to every question to the best of your ability.
  • The questions are intended to be quite challenging. We present real-world scenarios about meeting requirements, troubleshooting and solving problems. You'll need experience with Atlassian products to be successful.
My company uses Cloud products but your exams are Server-focused. Should I still pursue Certification? Show

With careful study, the Server-focused Certifications are achievable by Cloud application administrators. We recommend that you structure your preparation to develop a good understanding of the differences between the two installation types, as the differences affect the responsibilities and tasks of the job role being certified. Prepare as if you were actually needing to go to work next week or next month and administer a server instance – dive into the details, consult the documentation, and use all the resources you can to gather the information you'd need.

How should I prepare? Show

You'll need both experience and study to be fully prepared, because we test on your ability to use our products in a variety of environments and contexts.

Be sure to learn about the aspects of the product that are not part of your day-to-day work, and get hands-on practice with those aspects where possible.

We want you to succeed on your first attempt, so we strongly recommend a careful preparation strategy, even for those with many years of experience.   

  • Schedule time to prepare
  • Read all the Exam Details on the Atlassian Certification website
    • Do you fit the target audience description?
    • Do you have the recommended level of experience?
  • Download the Exam Topics
    • Critically analyze your proficiency across all the topics
    • Consult the product documentation to make sure you're aware of all the practices and functionalities that could fall under the scope of each topic
  • We recommend taking the Certification Prep OnDemand Training
    • Play the lectures, which help you understand how to prepare for every section of the exam
    • Work through the case studies and suggested hands-on practices
    • Go through the sample questions
  • Re-evaluate your readiness – identify those areas where you still need more study and practice 
    • Consult the documentation and other resources to learn about aspects of the product or role that you don't touch frequently
    • Form a study group to share the work and benefit from others' experience
    • Practice and hone your skills in a sandbox environment
What can I do in the Certification Portal? Show
  • Schedule and pay for your exams.
  • Share your credentials to social media sites, add digital badges to your email signature, and link your credentials on your website or your online CV/resume.
  • Share a transcript with third parties, such as potential employers.
  • Download an e-Certificate representing your credential.
  • Monitor your Certification's active dates.
Why can't I find a testing center location near me, or select any available dates and times at my location? Show

Some testing centers do not open dates very far in advance. You can contact Kryterion to see if they can help. If you are having difficulties finding a Kryterion Testing Network (KTN) center within a 100-mile radius, and/or a KTN center with available dates and times, please contact the KTN Support Team at 800-403-6199 or 602-281-3591 or send an email to ktnsupport@kryteriononline.com. They are available from 7:00 AM Monday through 7:00 AM Saturday UTC-7(Mountain Standard Time).

Do you provide special test-taking accommodations? Show

Atlassian will work with individuals with documented disabilities to provide reasonable and appropriate access to our exams, for example a separate testing room, a supervised break, or extra testing time.  Accommodations are considered on a case-by-case basis.   Submit a ticket at https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259

Is a beta exam the right choice for me? Show
  • Beta are unscored versions of the exam; Atlassian uses betas to gather comments and data that enable us to select the best questions for the production exam.
  • Beta exams are long (up to 3 hours) and there's a lot of reading – you'll need to progress through >100 questions, many of which are scenario-based.
  • Beta testers are expected to flag problematic exam questions; your input will help shape the exam. We offer betas at a discounted price in exchange for your extra effort.
  • Beta testers wait for their scores until after the beta period has ended. If you pass, you'll be among the very first certified on the new credential.
How can I showcase my new Atlassian Certifications? Show

We provide a lot of options for you to share your accomplishments. Log in to the Certification Portal to get started.

Download your e-Certificate for your ACP Credential

You can download an attractive certificate to put on your website, print and hang on your wall, or share with your managers and colleagues.

  • Select Certifications to see all your earned credentials.
  • Download the PDF Certificate from the link next to each of your ACP Certifications.

Share your Credentials to your social media stream

Digital badges represent your credentials online; when viewers click the shared badge icon, they will link directly to the Atlassian Certification database, and a 'verification' window will pop up showing details about your credential.

  • Select Digital Badges and follow the instructions to enable badging.
  • Click any of your Active Badges to view the badge details in a popup window.
  • Click an icon at the bottom of the popup window to share to LinkedIn, Facebook, Twitter, etc.  (Your LinkedIn share will highlight your digital badge in your Activity Stream; it will not add it to your profile.)

Add your Certifications to your accomplishments in LinkedIn

Sharing your digital badge to LinkedIn (described above) will add it to your activity stream, but not to your profile.  Most people will also want to display their Certifications as accomplishments in their profile.

  • Sign on to LinkedIn.
  • Follow the steps shown under Managing Certifications: https://www.linkedin.com/help/linkedin/answer/44644?query=certifications

Add digital badges to your email signature

Specially encoded digital badges represent your credentials in your email signature; when viewers click the shared badge icon, they will link directly to the Atlassian Certification database, and a 'verification' window will pop up showing details about your credential.

  • Select Digital Badges then select Email Signature.
  • Select the badges you want in your signature and Preview them in size 'small' or 'medium'.
  • Supply your email address and click Submit.  The badges will be emailed to you, encoded for email platforms.
  • Follow the instructions in the email to copy and paste the encoded badges into your email signature.

Get a URL for a Credential for your website or online resume/CV

A URL can be used to link to a single credential. This is necessary for platforms that can't display your digital badge (i.e. they don't support the Open Badges standard), such as your website or online resume/CV. 

  • Select Digital Badges and follow the instructions to enable badging.
  • Click any of your Active Badges to view the badge details in a popup window.
  • Click the link icon at the bottom of the popup window.
  • Copy the URL that displays.
  • The URL needs to be placed on your website or online resume/CV where you represent your credential.

You can take some additional steps to replace the link with a linkable image that functions just like a digital badge:

  • Follow the steps above in "Add digital badges to your email signature" to get an email containing your badge images.
  • Copy the badge image and paste it into your website or online resume/CV.  At this point it is just a flat image file.
  • Add an HTML link to the image, using the URL to your badge.

Share multiple Credentials online or via email using a Transcript 

A Transcript lists ALL the exams and/or certifications you choose to display on it, and can be shared privately with third parties via email or posted online.

  • Select Share Transcripts then select Create New Transcript.
  • Choose display mode 'Badges' (recommended) then configure your desired Transcript properties, selecting the credentials you wish to display.
  • Click Update/Confirm.
  • Click the links displayed with your new Transcript to email a third party, generate a URL that you can add to your website or online resume/CV, or share to social media.
Can I retake the exam if I fail? Show

Yes, you can retake the exam, but you must wait at least 7 days to re-register. We recommend taking additional time to prepare, to maximize your chances of success. Retakes are the same price. 

When will I receive my exam results? Show

You will receive your results via email immediately after you complete the exam (unless it is a beta exam).  However, it will take 24 to 48 hours from the time you completed the exam to update in the Certification Portal.  If you still don't see your updated records in the Certification Portal, please contact us at https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259.

Will I be able to review my exam questions? Show

We are unable to provide access to the actual exam questions because that would compromise the security of the exam for others. 

How do I reschedule my appointment? Show
  • You can reschedule your appointment online, but you must use a computer, not a mobile device. Start by logging in to the Certification Portal.
  • For proctored ACP exams in a Kryterion Testing Center, you must reschedule within 72 hours of your appointment time to avoid a late-reschedule fee.
  • For online proctored exams, you must reschedule earlier than 24 hours prior to your appointment time to avoid a late-reschedule fee.
  • If you show up too late to be seated, you cannot reschedule and you are considered a no-show.  
What if I miss my exam appointment? Show
  • You cannot reschedule after your appointment start time has passed.
  • If you miss your appointment and wish to reschedule, you must pay the full exam fee again and forfeit your initial fee.
  • Waivers of the fee will be considered in cases of accident, illness or bereavement if official documentation is provided (e.g., a doctor's note, accident report, etc.). Both Atlassian and Kryterion must approve any waiver request.
What are the terms of participation in the Atlassian Certification Program? Show

Every time you launch an exam, you'll be asked to agree to Atlassian's Certification Candidate Agreement. We recommend reviewing the agreement in advance.  Other polices are found on our Policies page.

I have more questions or need Certification support. Who do I contact? Show

More information can be found on our Policies page.

For additional questions, please raise a support ticket with our University Service Desk:
https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259

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