Deliver always-on services and stay in control during major incidents
Modern incident management for IT Operations teams
Bring operations and development teams together for faster resolution
Be prepared for major incidents
Plan ahead for specific service disruptions with incident response templates. Predefine which responders and stakeholders to notify, craft communications, and set up the best channels to collaborate.
Collaborate with efficiency
Fast track resolution using the built-in videoconferencing capabilities or integrations with best-of-breed tools like Zoom, Slack, and Microsoft Teams.
Take immediate action
Save time by attaching runbooks to alerts so you can quickly kickoff common remediation tasks, either automatically or on-demand.
Build trust with every incident
Proactively notify your customers of service disruptions. This reduces incoming support tickets and preserves your most valued relationships.
Track and improve on incidents over time
Get full visibility into the entire incident lifecycle with an automatically generated incident timeline.
Document the important points
Automatically create postmortem reports to capture the root cause, areas of success and opportunities to improve your incident response process.
Assign and track follow-up tasks
Address the underlying problems by easily creating Jira tickets and tracking them through to completion with Jira Service Desk.
Improve operational efficiency
Use deep analytics and reporting to better distribute on-call duties, identify reoccurring issues, and improve your response processes.
Trusted by thousands of customers worldwide
Incident Management Handbook
If you're on a development or operations team that looks after internet services for customers who require 24/7 availability, this handbook is for you.