I have food allergies/intolerances. How can I request for special food options?
You can request for special food options in the registration process. We will do our best to fulfill all requests.
Are training courses and certification exams included in the Summit passes?
One (1) full-day pre-conference training course is included in the Full Conference Pass & Training option.
For the regular Full Conference Pass, Summit & Developer Day, or Developer Day Only pass options, training courses and certification exams are an additional cost and you can purchase them in the registration process.
I am a university student. Are there special offers?
Yes! Reach out to email@example.com using your .edu e-mail address for a special discount.
You will have to present a valid student ID when checking in at the Registration Desk at Summit.
How do I request a Visa invitation?
During the registration process, please click “YES” to the question “Do you require a Visa letter?” Your request for a Visa letter will then be submitted upon completion of your registration. You will receive your letter via email within 3-5 business days of registering. If you're paying by Wire Transfer, the Visa letter will be sent once payment has been received.
What methods of payment do you accept?
Attendees can pay their registration fees using Visa, Mastercard, American Express or Wire Transfer.
What is Atlassian’s discount and refund policy?
All promotional and discounted rates are offered at the discretion of Atlassian and no registration discounts can be combined for any Summit passes. Once an attendee is registered, no refunds for newly issued discounts or promotional rates will be accepted. Promotional rates are voided if a registered attendee cancels and attempts to register at a lowered rate. Refunds will not be granted less than 2 weeks before the event nor will they be given for no-shows.
What is Atlassian’s cancellation policy?
In order to receive a refund, cancellations must be received in writing at least two weeks prior to the event and are subject to a $50 processing fee. Any cancellations received less than two weeks before the event are not refundable. Cancellations must be submitted via email to firstname.lastname@example.org.
If I can no longer attend, can I transfer my registration to another colleague?
Substitution of a registration of the same type and package is permitted prior to two weeks before the event. Only one substitution is permitted per original registrant with written consent. The individual submitting the substitution request is responsible for all financial obligations associated with the that substitution as well as updating any contact/demographic information. Please send substitution requests to email@example.com.
What happens if I lose my badge?
If you lose or misplace your badge on-site, you will be subject to a $75 processing and reprint fee and your previous badge will become void. All badges are non-transferable.
I'm having issues logging in to my registration. What do I do next?
Please follow the “reset password” instructions. If you are still having issues please email firstname.lastname@example.org. Please note if you were registered under a Group Registration, only the Group Leader has access to the registrations.