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Future cloud advantaged pricing


Atlassian is updating the price of advantaged plans for the following cloud subscriptions on October 18, 2022 PT.

  • Jira Software: Standard and Premium plans
  • Jira Service Management: Standard and Premium plans

If you are not sure if you are on an advantaged plan, please read this FAQ. All the content in this “Future cloud advantaged pricing” section, including the FAQs and detailed pricing tables, is relevant to subscriptions on advantaged pricing plans only. You may have subscriptions that are not on advantaged pricing plans - please refer to to the cloud list price section to understand the full scope of those pricing changes.

New prices will be effective October 18, 2022 PT. If you would like to talk to us directly, please contact our support team.

General questions

How do I know if I am on list price or on an advantaged plan? Copy link to heading Copied! Show

If your last renewal was less than the prices listed for Cloud Standard and Premium plans, you are on an advantaged pricing plan. Technical and billing contacts can confirm this by logging into admin.atlassian.com and following these steps:

  1. Find the relevant cloud site and click “View site bill” to see your Billing Overview.
  2. Click on “Billing History” to see your most recent invoices.
  3. Download your most recent bill.
  4. Open the PDF and look at the details page. You’ll see a breakdown of your subscriptions by product associated with your cloud site.
  5. Compare your products' prices with the Cloud Standard and Premium pricing tables.

Note: Pricing plans are at the product subscription level. Therefore, you could be on list price for one product and advantaged price plan for a different product.

When does the price update take effect? Copy link to heading Copied! Show

New prices will go into effect October 18, 2022 PT.

  • If you have an existing monthly subscription, any bills on or after October 18, 2022 PT will reflect the new pricing.
  • If you have an existing annual subscription, any quotes generated or modified on or after October 18, 2022 PT will reflect the new pricing. 
  • If you’re automatically renewing an existing annual subscription, any bills on or after October 18, 2022 PT will reflect the new price for existing subscriptions. Please note, we will honor any open quotes created before October 18, 2022 PT until their expiration date as indicated on the quote.
  • For existing subscriptions automatically renewing, the credit card on file will be charged based on the new price for existing subscriptions on or after October 18, 2022 PT. 
  • If you purchase a new subscription on or after October 18, 2022 PT, you will receive the new list pricing.
What improvements have been made over the last year? Copy link to heading Copied! Show

We are committed to delivering the best Atlassian experience in our cloud products for every customer. Over the last 12 months, we have released dozens of enhancements across our cloud products focused on improved performance and security, powerful integrations with both Atlassian and 3rd party offerings, ease of use around search and reporting, and more:

These are just a handful of the improvements that have been made across the past year, with many more in the works. Be sure to check out our Cloud Roadmap for an inside view of the latest and upcoming features we’re building into our cloud products.

Why are you increasing the price of advantaged plans? Copy link to heading Copied! Show

We introduced advantaged pricing as a way to bring tenured customers to list over time, making it possible to plan for price changes instead of being brought to list all at once. Our list prices are competitive compared to the market, and advantaged pricing is below list for several product plans.

This price update is reflective of our continued investment in building a powerful platform focused on improved performance and security, broad integrations with both Atlassian and 3rd party offerings, and ease of use, so your team can focus on delivering more value and innovation.

Billing & licensing questions

How can I reduce my bill? Copy link to heading Copied! Show

If you’re looking to lower your monthly bill, here are a few strategies to consider:

  • Deactivate inactive users that aren’t using your cloud product(s) so they no longer count towards your monthly bill.
  • Convert to an annual subscription that may offer a discount of up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill, here are a few strategies to consider:

  • Deactivate inactive users that aren’t using your cloud product(s) to reduce your user count and contact us when your renewal is due to downgrade to a lower tier.
  • If you own multiple Cloud Standard or Premium subscriptions of the same product, you may be able to save money on your bill by consolidating those into one Cloud Enterprise subscription. The Cloud Enterprise plans offer unlimited instances and a centralized per-user licensing model.
  • Consider an early renewal (see next FAQ for details).
Can I renew my cloud subscription early? Copy link to heading Copied! Show

Customers with an annual cloud subscription automatically receive a no-obligation quote to renew their subscription 90 days before it expires, unless they have an existing quote for another product on the same site. Customers need to be within 90 days of their renewal window to purchase a renewal (even if it’s purchasing an additional year for a 2-year contract).

Customers on monthly plans cannot renew early unless they move to an annual plan. To move to an annual plan, please refer to “How do I sign up for annual payments?” Monthly customers can request an annual quote any time before October 18, 2022 PT to receive existing pricing. Payment must be received before that quote expires, and the quote cannot be extended beyond November 16, 2022 PT.

If I already have a quote for an annual subscription with the old pricing, will you still honor it? Copy link to heading Copied! Show

If you created or received a quote for an annual subscription before October 18, 2022 PT, we will honor that quote under the existing pricing until the quote validity date lapses. Quotes generated on or after October 18, 2022 PT will be based on the new pricing.

How do I calculate my monthly and/or annual price? Copy link to heading Copied! Show

To calculate your updated price, you have two options depending on your role.

If you are a billing and/or technical contact on a paid invoice, log into my.atlassian.com and follow these steps:

  1. Click on Orders in the top navigation bar.
  2. Select Invoices in the Order Center.
  3. Locate the most recent paid Cloud invoice(s).
  4. Download and open the PDF and look at the details page.
  5. Compare your products' prices with the new Cloud pricing tables.

If you are a Site Administrator on a paid invoice, log into admin.atlassian.com and follow these steps:

  1. Find the relevant cloud site and click on the ellipsis (…) and select View billing to see your Billing Overview.
  2. Click on Billing History to see your most recent invoices.
  3. Download the most recent bill.
  4. Open the PDF and look at the details page. You’ll see a breakdown of your subscriptions by product associated with your cloud site.
  5. Compare your products' prices with the Cloud pricing tables.

A note on annual pricing:

Atlassian uses a fixed price tiered model for annual pricing. For example, Jira Standard with 450 users would be calculated at the 500 user tier for an annual cost of $31,500.

For additional clarity, consider the following scenario: if you add 75 users to your 450 users on Jira Standard, you would now have a total of 525 users on Jira Standard. This puts you in the 600 user tier at $37,000 annually - you would not pay for the 450 users and the 75 users separately in their respective tiers.

Please note that annual tiered pricing varies across Atlassian products and plans.

A note on monthly pricing:

Atlassian uses a progressive per-user pricing model for monthly pricing. Progressive pricing is calculated using tier groups, each with a distinct per-user price. For example, Jira Software Cloud Standard with 450 users would be calculated as:

$7.75/user for users 1-100

$6.60/user for users 101-250

$5.50/user for users 251-450

The total monthly price equates to $2,865/month, or an average of $6.37/user

Please note that monthly per-user pricing varies across Atlassian products and plans.

What if I have an open quote? If I already have a quote for an annual subscription with the old pricing, will you still honor it? Copy link to heading Copied! Show

We will honor all existing quotes generated before October 18, 2022 PT. If a quote is edited on or after October 18, 2022 PT, then any changes will reflect the new advantaged pricing.

Are the prices of apps in the Marketplace increasing? Copy link to heading Copied! Show

Pricing for Marketplace Partner apps (or non-Atlassian third party apps) are not changing as a direct result of Atlassian's pricing updates.

However, Marketplace Partners can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Will Academic discounts change? Copy link to heading Copied! Show

Academic discount percentages will remain the same. Qualifying collegiate-level or higher academic institutions can receive 50% off list price for Atlassian products will still receive 50% off of list price for both new purchases and renewals.

Will Community discounts change? Copy link to heading Copied! Show

Community discount percentages will remain the same. You will still receive 75% off of cloud list price for new purchases, upgrades, and renewals.

If I upgrade my user tier on or after October 18, 2022 PT, will I have to pay the new subscription pricing? Copy link to heading Copied! Show

Yes, if you upgrade your user tier on or after October 18, 2022 PT, your cost will be calculated using the new advantaged pricing plan in effect at that time. 

If you upgrade your user tier before October 18, 2022 PT, you will remain on your existing subscription pricing.

If I upgrade my plan on or after October 18, 2022 PT, will I have to pay the new subscription pricing? Copy link to heading Copied! Show

Yes, if you upgrade your plan on or after October 18, 2022 PT, you will be moved off of your advantaged plan onto the list price in effect at that time for the new plan.

If you upgrade your plan before October 18, 2022 PT, you will remain on your existing subscription pricing.

If I add a new product to my cloud site on or after October 18, 2022 PT, will I have to pay new subscription pricing? Copy link to heading Copied! Show

If you add a new product to your existing cloud site on or after October 18, 2022 PT, you will pay the new subscription list pricing for that product.