Purchasing FAQ

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1. What does a new Confluence license cost?

We believe the Confluence licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include 12 months maintenance (updates/support) commencing from the date of purchase. Renewing maintenance is entirely optional.

  Commercial Academic
Confluence
1-10 Users US $10 US $10
11-25 Users US $1,200 US $600
26-50 Users US $2,200 US $1,100
51-100 Users US $4,000 US $2,000
101-500 Users US $8,000 US $4,000
Atlassian Enterprise for Confluence
1-500 Users US $12,000 US $6,000
501-2000 Users US $16,000 US $8,000
2000-10,000 Users US $20,000 US $10,000
10,000+ Users US $24,000 US $12,000

 

2. How much is it to renew my Confluence software maintenance?

All non-free licenses come with 12 months of software maintenance (support and product updates). Beyond this initial 12 month period, you may renew your software maintenance for a further 12 months* at our discounted renewal prices.

  Commercial Academic
Confluence
1-10 Users US $10 US $10
11-25 Users US $600 US $300
26-50 Users US $1,100 US $550
51-100 Users US $2,000 US $1,000
101-500 Users US $4,000 US $2,000
Atlassian Enterprise for Confluence
1-500 Users US $6,000 US $3,000
501-2000 Users US $8,000 US $4,000
2001-10,000 Users US $10,000 US $5,000
10,000+ Users US $12,000 US $6,000

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. However, customers can request a quote at any time from the Quote & Order Form; see this FAQ for more details.

*Maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.

3. What is the cost to upgrade my Confluence license to a higher user tier?

Licensees can upgrade to a 50 Users, 100 Users, 500 Users, or Atlassian Enterprise for Confluence license tier at any time. All data is seamlessly upgraded. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

  Confluence Atlassian Enterprise for Confluence
  50 Users 100 Users 500 Users 500 Users 2000 Users 10,000 Users 10,000+ Users
Commercial
From 1-10 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new Confluence license.
From 11-25
Users to
US $1,600 US $3,400 US $7,400 US $11,400 US $15,400 US $19,400 US $23,400
From 26-50
Users to
  US $2,900 US $6,900 US $10,900 US $14,900 US $18,900 US $22,900
From 51-100
Users to
    US $6,000 US $10,000 US $14,000 US $18,000 US $22,000
From 101-500
Users to
      US $8,000 US $12,000 US $16,000 US $20,000
From Atlassian
Enterprise for Confluence
1-500 Users to
        US $10,000 US $14,000 US $18,000
From Atlassian
Enterprise for Confluence
501-2000 Users to
          US $12,000 US $16,000
From Atlassian
Enterprise for Confluence
2001-10,000 Users to
            US $14,000
Academic
From 1-10 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new Confluence license.
From 11-25
Users to
US $800 US $1,700 US $3,700 US $5,700 US $7,700 US $9,700 US $11,700
From 26-50
Users to
  US $1,450 US $3,450 US $5,450 US $7,450 US $9,450 US $11,450
From 51-100
Users to
    US $3,000 US $5,000 US $7,000 US $9,000 US $11,000
From 101-500
Users to
      US $4,000 US $6,000 US $8,000 US $10,000
From Atlassian
Enterprise for Confluence
1-500 Users to
        US $5,000 US $7,000 US $9,000
From Atlassian
Enterprise for Confluence
501-2000 Users to
          US $6,000 US $8,000
From Atlassian
Enterprise for Confluence
2001-10,000 Users to
            US $7,000
  Confluence Atlassian Enterprise for Confluence

 

4. I'm a legacy Confluence 2000 or 2000+ User license holder, what are my next steps?

The Confluence 2000 and Confluence 2000+ User licenses were retired on 02-Nov-2012. Existing customers with one of these legacy licenses are eligible for grandfathering for up to two (2) additional years. After the Confluence grandfathering period ends, legacy license holders have the option to renew at the Confluence license tier of their choice.

Confluence Grandfathering

  • if your license expires on or before 2-Nov-2014, you can still renew ONE LAST TIME for ONE MORE YEAR at the old rates. You can also renew your old Confluence 2000+ user license one more time for one more year.
  • if your license expires on or after 3-Nov-2014, you HAVE to renew based on the current pricing. Additionally, if you own Confluence 2000+ user license, that can no longer be renewed as is and you will need to renew as either Confluence 10,000 users or 10,000+ users.

Atlassian Enterprise for Confluence

If you wish to take advantage of Atlassian Enterprise for Confluence, you can upgrade your license at any time. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

  Atlassian Enterprise for Confluence
  1-500 Users 501-2000 Users 2001-10,000 Users 10,000+ Users
Commercial
From legacy Confluence 
2000 Users to
 N/A US $8,000 US $12,000 US $16,000
From legacy Confluence 
2000+ Users to
    US $10,000 US $12,000
Academic
From legacy Confluence 
2000 Users to
 N/A US $4,000 US $6,000 US $8,000
From legacy Confluence 
2000+ Users to
    US $5,000 US $6,000

Note: You are not required to upgrade the version of Confluence you're using to take advantage of Atlassian Enterprise. If you are using Confluence Team Calendars and/or the Confluence SharePoint Connector, the Confluence, Confluence Team Calendars and Confluence SharePoint Connector licenses must match the user count and type. For instance, a 500 User Commercial Confluence Enterprise license will require a 500 User Commercial Confluence Team Calendars for Confluence Enterprise and/or 500 User Commercial Confluence SharePoint Connector for Confluence Enterprise license.

If you have any questions, please contact our Sales Team.

5. How can I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Quote & Order Form. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

6. Does my Confluence license have to match the Confluence Team Calendars plugin and Confluence SharePoint Connector of Confluence?

Yes, Confluence Team Calendars and Confluence SharePoint Connector are Add-ons for Confluence whose license type and user count must match that of the Confluence license it is being used with. For instance, a 25 User Commercial Confluence license will require a 25 User Commercial Confluence Team Calendars and/or Confluence SharePoint Connector license(s).

7. How do you define a Confluence User?

A user is defined as a unique, named account that has been granted access to an application. Anonymous users may also be granted access and do not count against license totals.

8. How is Confluence licensed?

A Confluence commercial/academic/starter license entitles you to:

  • Deploy a single instance of Confluence in a production environment on 1 server accessible by the number of users licensed
  • Unlimited pages, spaces and comments
  • Perpetual Confluence use
  • Software maintenance for 12 months - including all updates and online support (from Sydney, Australia and San Francisco, USA during local business hours)
  • Full source code (under a developer source license which allows for broad customization)

An academic license is available for qualified educational and academic institutions (learn more).

Please read the End User Agreement for more details.

OnDemand Subscriptions

1. What add-ons are available for Confluence OnDemand?

OnDemand requires JIRA and/or Confluence as its base product.

Family / Base product Additional applications Add-ons*
JIRA OnDemand Bamboo
Bitbucket
JIRA Agile
JIRA Capture
Gliffy
Tempo
Confluence OnDemand n/a Confluence Team Calendars

*Add-ons must match the user tier of the parent application

2. Where can I sign up for an evaluation?

Atlassian OnDemand can be evaluated free for one month. Visit Try Atlassian OnDemand to start a one-month evaluation.

Already using OnDemand? To add Confluence and other products to your existing subscription, visit the OnDemand configuration page and choose the products you'd like to add. You'll automatically get a free one-month trial of any new products before their cost is added to your subscription.

3. How much is an Atlassian OnDemand subscription?

We offer a la carte pricing for OnDemand. Your subscription starts with JIRA and/or Confluence as its foundation. From there, you can choose from available add-ons and additional applications.

Users JIRA/Confluence
OnDemand Monthly
JIRA/Confluence
OnDemand Annual
OnDemand Add-ons
Monthly
OnDemand Add-ons
Annual
1-10 US $10 US $100 US $10 US $100
11-15 US $50 US $500 US $25 US $250
16-25 US $100 US $1,000 US $50 US $500
26-50 US $200 US $2,000 US $100 US $1,000
51-100 US $300 US $3,000 US $150 US $1,500
101-500 US $500 US $5,000 US $250 US $2,500
501-2000 US $1,000 US $10,000 US $500 US $5,000

Additional Applications: Bamboo & Bitbucket

Bamboo & Bitbucket are available as additional applications for JIRA OnDemand subscribers. Please note that Bamboo is sold per agent, not per user.

Agents Jobs Bamboo OnDemand
Monthly
Bamboo OnDemand
Annual
1 10 job limit US $10 US $100
1 Unlimited jobs US $50 US $500
5 US $100 US $1,000
10 US $250 US $2,500
25 US $500 US $5,000
100 US $1,000 US $10,000
Users Bitbucket OnDemand
Monthly
Bitbucket OnDemand
Annual
10 US $10 US $100
25 US $25 US $250
50 US $50 US $500
100 US $100 US $1,000
Unlimited US $200 US $2,000

4. How can I purchase or request a quote for Atlassian OnDemand?

A quote can be requested for the annual payment option only. First sign up for a free one-month trial then use the instructions below to generate a annual quote for Atlassian OnDemand.

If evaluating Atlassian OnDemand the credit card supplied during sign-up will automatically be charged at the end of the one-month evaluation. Monthly payment customers can purchase at anytime using a credit card and the first month of paid service will commence at the end of the evaluation period.

To purchase a monthly subscription with a credit card or request an annual payment quote:

  1. Log into My Atlassian, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
  2. Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
  3. In the Actions section select the desired application(s), Add-on(s) and user levels from the "Configure" screen.
  4. In the Actions section click "Buy."
  5. The current service configuration will appear in the Quote & Order Form.
  6. Select the monthly or annual payment term.
  7. Click "Add to Cart" and follow the steps to check out.

Once complete, an email will be sent to the named billing and technical contacts with a paid invoice or official quote attached.

5. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or save money by purchasing a year in advance.

6. Is there a discount if I purchase the annual subscription?

Yes, how does two months free sound? Our annual subscriptions cost the equivalent of 10 months but you get 12 months of service.

7. What payment options are available?

Monthly: this payment option is automatically charged to the credit card associated with the Atlassian OnDemand subscription. To update the credit card details please see the How do I change the credit card for my subscription FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. A subscription holder can request a quote from their My Atlassian account.

8. Where can I find the Atlassian OnDemand End User Agreement?

You can find the Atlassian End User Agreement on our FAQ space.

9. I have more questions about Atlassian OnDemand.

Great, because we have more answers! Please see our complete Atlassian OnDemand FAQ.