Service Credits
Premium Cloud Product
Monthly Uptime Percentage | Service Credit (% of monthly fees for affected Cloud Product) |
|---|---|
| Less than 99.9% but greater than or equal to 99.0% | 10% |
| Less than 99.0% but greater than or equal to 95.0% | 25% |
| Less than 95.0% | 50% |
Enterprise Cloud Product
Monthly Uptime Percentage | Service Credit (% of monthly fees for affected Cloud Product) |
|---|---|
| Less than 99.95% but greater than or equal to 99.9% | 5% |
| Less than 99.9% but greater than or equal to 99.0% | 10% |
| Less than 99.0% but greater than or equal to 95.0% | 25% |
| Less than 95.0% | 50% |