Incident Communication is Broken: Learn How to Fix it

When critical systems fail, everyone feels the heat. The teams that communicate best under pressure are the ones who solve incidents faster - so how do they do it?

During this webinar we cover common pitfalls teams face during an incident. We'll also explain how you can quickly improve communication and ultimately reduce downtime during incidents.

This webinar covers:

  • Why communication breaks down during incidents.
  • How to properly communicate with internal and external stakeholders during an incident.
  • How to streamline the process of incident management, and work smarter not harder.
  • Ways to set up proactive incident management using Opsgenie, including: Templates, Incident Command Center.

발표자

Kevin Davis

Customer Success Engineer, Opsgenie

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun은 Atlassian에서 Jira Service Management 팀의 선임 제품 마케팅 매니저를 맡고 있습니다. HubSpot, Backupify, Datto, Opsgenie를 비롯한 테크놀로지 기업에서 마케팅 및 고객 대면 역할을 담당하며 경력을 쌓았습니다. 웨비나를 주최하지 않을 때는 뉴잉글랜드의 숲에서 산악자전거를 즐깁니다.