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Frequently Asked Questions

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Please visit our new site here: https://training.atlassian.com/faq

トライアル

購入前に製品を無料トライアルできますか? 表示する

Server

Server 製品を購入前に 30 日間 (最大 90 日間に延長可能) お試しいただけます。ご購入手続きを進める前に、ぜひアトラシアンのソフトウェアをお試しください。トライアルでは各アトラシアン製品のすべての機能をご使用いただける Server バージョンをご提供します。ご購入後は、トライアルの際に使用した製品をそのままお使いいただけます。

トライアル版ライセンスキーを生成、またはトライアルを延長するには、My.Atlassian にログインしてください。ここから [新規評価ライセンス] をクリックし、手順に従って Server ID を関連付けます。新規トライアルライセンスが生成されますので、これを Server 製品に入力してください。

インストールされたすべてのトライアル版には、技術サポートへのアクセスが含まれています。トライアル版ライセンスキーは、最上位のユーザー階層に対応しており、スタンドアローン製品/アプリのすべてのユーザー階層およびライセンス種別で使用できます。

Atlassian Cloud

完全に機能する Standard 製品ならびに Premium 製品を 7 日間お試しいただけます (ご要望に応じ最大 37 日間まで延長可能です)。トライアル期間終了後は、My.Atlassian アカウントからクレジットカードを登録いただくと、Atlassian Cloud を継続してご使用いただけます。万一、Cloud サービスを継続されない場合は、トライアル期間終了後の最初の 1 か月の有料サービス中は全額返金いたします。有料サービスの最初の 1 か月を過ぎた後は、返金や交換を承れません。7 日間の Standard トライアル終了時にクレジットカードをご登録いただけない場合、サイトは無料プランに自動でダウングレードされます。

ご注意: Atlassian Cloud トライアル版には技術サポートへのアクセスが含まれていますが、データバックアップは含まれません。データバックアップは、月次または年次サブスクリプションの契約にのみご提供しています。Atlassian Cloud Premium のトライアル版をご使用中は、費用が補償される SLA はサポートされません。

Cloud の延長トライアル

既存の Server または Data Center のお客様には、保守/サブスクリプションの残り期間とユーザー階層 (最大 5,000 ユーザー) に一致する Cloud の延長トライアルもご利用いただけます。Cloud の延長トライアルの利用規約は Standard Cloud トライアルと同じですが、自社管理のお客様には追加料金のお支払いなしで Cloud を試し、経時的に Cloud へ移行できる機会をご提供します。

Cloud の延長トライアルの詳細を見る

Marketplace アプリ

30 日間無料で Marketplace アプリ (Cloud、Server、Data Center) をお試しいただけます。アプリのトライアル版は、必ずアカウントのアトラシアン管理者を通じて開始してください。トライアル期間終了後、手動で無効化されない限り、アプリの料金は月次 Cloud ユーザーの場合翌月に請求されます。Atlassian Cloud 年次サブスクリプションの場合は、アプリの全購入に対しお見積もりが必要になります。アプリは Cloud、Server、Data Center ごとに購入する必要があり、ライセンスは移行できません。

アプリの場合、ホスト製品のライセンスユーザー数と一致するライセンス階層を購入する必要があります。たとえば、25 ユーザーの Confluence ライセンスを持っている場合、Confluence アプリは 25 ユーザー階層のものを購入する必要があります。ライセンスユーザーの一部のみがアプリを使用する必要がある場合でも、アプリはライセンスが一致するか、ホスト製品の階層を超える場合にのみ機能します。ご質問がございましたら、Marketplace アプリの FAQ を参照してください。

How do I register and pay for ACP exams? 表示する

ACP Certification exams are delivered in Kryterion Testing Centers worldwide.  Payment is typically made by individual test takers directly to Kryterion, using a credit card.  To learn about purchasing exam vouchers from Atlassian, skip to the next FAQ.

  • To register, you must first set up your profile in the Certification Portal.
  • After logging in to the Portal, you can schedule exams with Kryterion.
  • Select the exam you want to take and then select your preferred testing center and appointment time.
  • Pay for your exams using a credit card (or a voucher if you have been provided with one). You will receive an email confirmation and receipt. 
  • For proctored exams in Kryterion Testing Centers, the email will contain a unique code that you must take with you to the testing center.
トライアル期間の延長方法を教えてください。 表示する

Server

サーバー製品のトライアル期間は最大 90 日間延長できます。新しいトライアルキーを生成するには:

  1. my.atlassian.com にログインします。デフォルトでライセンスページが表示されます。
  2. [新規評価ライセンス] をクリックして、30 日のトライアル期間を追加する新しいキーを作成します。キーを生成するには、Server ID が必要です。
  3. [アプリケーション] > [バージョンとライセンス] に移動して、このキーをサーバーのインストールに適用します

Atlassian Cloud

Atlassian Cloud のトライアルは、合計 37 日間まで延長可能です (最初の 7 日間のトライアルに加えて 30 日間)。Atlassian Cloud のトライアル期間を延長するには、ご利用のサイト URL を明記のうえ、アトラシアンのカスタマーアドボケートチームにお問い合わせください。

How can employers verify an applicant's Certification? 表示する

Atlassian's Candidate Portal provides robust ways for job applicants to help employers verify their Atlassian Certifications.  

  • All legitimate methods of verification will include a URL that links viewers directly to a unique Verification Window in the Atlassian Certification Portal. 
  • Atlassian recommends that employers always check the online Verification Window to confirm the name of the Certification holder, and the title, dates and status of the Certification.
  • You can ask the applicant for a full transcript from the Certification Portal, or for simple verification of a single Certification.  When the applicant configures this for you, you will receive an email from the Certification Portal containing a code that will allow you to view the verification. 
  • If the applicant provides a PDF Certificate, it will include a printed URL and unique verification code. Visit the URL using the code to inspect the Verification Window.

If an employer has concerns about the validity of a Certification that has been provided to them by an applicant, the employer should raise an issue here: https://getsupport.atlassian.com/servicedesk/customer/portal/9

What are the exams like? 表示する
  • The exams are delivered online in a timed session, so you should be prepared to work quickly. You can flag questions to bypass and return to later.
  • Most of the questions are multiple-choice, but there may also be matching style questions.
  • The questions may require a single or multiple responses; you should always provide as many responses as the question specifies.
  • There are no negative points for incorrect responses, so you should respond to every question to the best of your ability.
  • The questions are intended to be quite challenging. We present real-world scenarios about meeting requirements, troubleshooting and solving problems. You'll need experience with Atlassian products to be successful.
My company uses Cloud products but your exams are Server-focused. Should I still pursue Certification? 表示する

With careful study, the Server-focused Certifications are achievable by Cloud application administrators. We recommend that you structure your preparation to develop a good understanding of the differences between the two installation types, as the differences affect the responsibilities and tasks of the job role being certified. Prepare as if you were actually needing to go to work next week or next month and administer a server instance – dive into the details, consult the documentation, and use all the resources you can to gather the information you'd need.

How should I prepare? 表示する

You'll need both experience and study to be fully prepared, because we test on your ability to use our products in a variety of environments and contexts.

Be sure to learn about the aspects of the product that are not part of your day-to-day work, and get hands-on practice with those aspects where possible.

We want you to succeed on your first attempt, so we strongly recommend a careful preparation strategy, even for those with many years of experience.   

  • Schedule time to prepare
  • Read all the Exam Details on the Atlassian Certification website
    • Do you fit the target audience description?
    • Do you have the recommended level of experience?
  • Download the Exam Topics
    • Critically analyze your proficiency across all the topics
    • Consult the product documentation to make sure you're aware of all the practices and functionalities that could fall under the scope of each topic
  • We recommend taking the Certification Prep OnDemand Training
    • Play the lectures, which help you understand how to prepare for every section of the exam
    • Work through the case studies and suggested hands-on practices
    • Go through the sample questions
  • Re-evaluate your readiness – identify those areas where you still need more study and practice 
    • Consult the documentation and other resources to learn about aspects of the product or role that you don't touch frequently
    • Form a study group to share the work and benefit from others' experience
    • Practice and hone your skills in a sandbox environment
What can I do in the Certification Portal? 表示する
  • Schedule and pay for your exams.
  • Share your credentials to social media sites, add digital badges to your email signature, and link your credentials on your website or your online CV/resume.
  • Share a transcript with third parties, such as potential employers.
  • Download an e-Certificate representing your credential.
  • Monitor your Certification's active dates.
Why can't I find a testing center location near me, or select any available dates and times at my location? 表示する

Some testing centers do not open dates very far in advance. You can contact Kryterion to see if they can help. If you are having difficulties finding a Kryterion Testing Network (KTN) center within a 100-mile radius, and/or a KTN center with available dates and times, please contact the KTN Support Team at 800-403-6199 or 602-281-3591 or send an email to ktnsupport@kryteriononline.com. They are available from 7:00 AM Monday through 7:00 AM Saturday UTC-7(Mountain Standard Time).

Do you provide special test-taking accommodations? 表示する

Atlassian will work with individuals with documented disabilities to provide reasonable and appropriate access to our exams, for example a separate testing room, a supervised break, or extra testing time.  Accommodations are considered on a case-by-case basis.   Submit a ticket at https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259

Is a beta exam the right choice for me? 表示する
  • Beta are unscored versions of the exam; Atlassian uses betas to gather comments and data that enable us to select the best questions for the production exam.
  • Beta exams are long (up to 3 hours) and there's a lot of reading – you'll need to progress through >100 questions, many of which are scenario-based.
  • Beta testers are expected to flag problematic exam questions; your input will help shape the exam. We offer betas at a discounted price in exchange for your extra effort.
  • Beta testers wait for their scores until after the beta period has ended. If you pass, you'll be among the very first certified on the new credential.
How can I showcase my new Atlassian Certifications? 表示する

We provide a lot of options for you to share your accomplishments. Log in to the Certification Portal to get started.

Download your e-Certificate for your ACP Credential

You can download an attractive certificate to put on your website, print and hang on your wall, or share with your managers and colleagues.

  • Select Certifications to see all your earned credentials.
  • Download the PDF Certificate from the link next to each of your ACP Certifications.

Share your Credentials to your social media stream

Digital badges represent your credentials online; when viewers click the shared badge icon, they will link directly to the Atlassian Certification database, and a 'verification' window will pop up showing details about your credential.

  • Select Digital Badges and follow the instructions to enable badging.
  • Click any of your Active Badges to view the badge details in a popup window.
  • Click an icon at the bottom of the popup window to share to LinkedIn, Facebook, Twitter, etc.  (Your LinkedIn share will highlight your digital badge in your Activity Stream; it will not add it to your profile.)

Add your Certifications to your accomplishments in LinkedIn

Sharing your digital badge to LinkedIn (described above) will add it to your activity stream, but not to your profile.  Most people will also want to display their Certifications as accomplishments in their profile.

  • Sign on to LinkedIn.
  • Follow the steps shown under Managing Certifications: https://www.linkedin.com/help/linkedin/answer/44644?query=certifications

Add digital badges to your email signature

Specially encoded digital badges represent your credentials in your email signature; when viewers click the shared badge icon, they will link directly to the Atlassian Certification database, and a 'verification' window will pop up showing details about your credential.

  • Select Digital Badges then select Email Signature.
  • Select the badges you want in your signature and Preview them in size 'small' or 'medium'.
  • Supply your email address and click Submit.  The badges will be emailed to you, encoded for email platforms.
  • Follow the instructions in the email to copy and paste the encoded badges into your email signature.

Get a URL for a Credential for your website or online resume/CV

A URL can be used to link to a single credential. This is necessary for platforms that can't display your digital badge (i.e. they don't support the Open Badges standard), such as your website or online resume/CV. 

  • Select Digital Badges and follow the instructions to enable badging.
  • Click any of your Active Badges to view the badge details in a popup window.
  • Click the link icon at the bottom of the popup window.
  • Copy the URL that displays.
  • The URL needs to be placed on your website or online resume/CV where you represent your credential.

You can take some additional steps to replace the link with a linkable image that functions just like a digital badge:

  • Follow the steps above in "Add digital badges to your email signature" to get an email containing your badge images.
  • Copy the badge image and paste it into your website or online resume/CV.  At this point it is just a flat image file.
  • Add an HTML link to the image, using the URL to your badge.

Share multiple Credentials online or via email using a Transcript 

A Transcript lists ALL the exams and/or certifications you choose to display on it, and can be shared privately with third parties via email or posted online.

  • Select Share Transcripts then select Create New Transcript.
  • Choose display mode 'Badges' (recommended) then configure your desired Transcript properties, selecting the credentials you wish to display.
  • Click Update/Confirm.
  • Click the links displayed with your new Transcript to email a third party, generate a URL that you can add to your website or online resume/CV, or share to social media.
Can I retake the exam if I fail? 表示する

Yes, you can retake the exam, but you must wait at least 7 days to re-register. We recommend taking additional time to prepare, to maximize your chances of success. Retakes are the same price. 

When will I receive my exam results? 表示する

You will receive your results via email immediately after you complete the exam (unless it is a beta exam).  However, it will take 24 to 48 hours from the time you completed the exam to update in the Certification Portal.  If you still don't see your updated records in the Certification Portal, please contact us at https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259.

Will I be able to review my exam questions? 表示する

We are unable to provide access to the actual exam questions because that would compromise the security of the exam for others. 

How do I reschedule my appointment? 表示する
  • You can reschedule your appointment online, but you must use a computer, not a mobile device. Start by logging in to the Certification Portal.
  • For proctored ACP exams in a Kryterion Testing Center, you must reschedule within 72 hours of your appointment time to avoid a late-reschedule fee.
  • For online proctored exams, you must reschedule earlier than 24 hours prior to your appointment time to avoid a late-reschedule fee.
  • If you show up too late to be seated, you cannot reschedule and you are considered a no-show.  
What if I miss my exam appointment? 表示する
  • You cannot reschedule after your appointment start time has passed.
  • If you miss your appointment and wish to reschedule, you must pay the full exam fee again and forfeit your initial fee.
  • Waivers of the fee will be considered in cases of accident, illness or bereavement if official documentation is provided (e.g., a doctor's note, accident report, etc.). Both Atlassian and Kryterion must approve any waiver request.
What are the terms of participation in the Atlassian Certification Program? 表示する

Every time you launch an exam, you'll be asked to agree to Atlassian's Certification Candidate Agreement. We recommend reviewing the agreement in advance.  Other polices are found on our Policies page.

I have more questions or need Certification support. Who do I contact? 表示する

More information can be found on our Policies page.

For additional questions, please raise a support ticket with our University Service Desk:
https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259

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