{"id":7425,"date":"2026-08-10T10:12:26","date_gmt":"2026-08-10T01:12:26","guid":{"rendered":"https:\/\/www.atlassian.com\/ja\/blog\/?p=7425"},"modified":"2026-08-10T10:12:26","modified_gmt":"2026-08-10T01:12:26","slug":"gartner-itsm-platforms-2026","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/gartner-itsm-platforms-2026","title":{"rendered":"\u30b5\u30fc\u30d3\u30b9\u306e\u5f53\u305f\u308a\u524d\u3092\u58ca\u3059 \u30fc \u305d\u306e\u4e00\u6b69\u306f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304b\u3089"},"content":{"rendered":"

\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u30ec\u30dd\u30fc\u30c8\u304c\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u3092\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1<\/strong><\/p>\n

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\u3053\u3046\u3057\u305f\u671f\u5f85\u306f\u3001\u3042\u308b\u91cd\u8981\u306a\u8981\u7d20\u306b\u652f\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u304c\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8<\/strong>\u3067\u3059\u3002AI\u304c\u771f\u306b\u5f79\u7acb\u3064\u306e\u306f\u3001\u5168\u4f53\u50cf\u3092\u6349\u3048\u3089\u308c\u308b\u3068\u304d\u3060\u3051\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u4eba\u6750\u3084\u30ca\u30ec\u30c3\u30b8\u304b\u3089\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u8cc7\u7523\u3001\u30b3\u30fc\u30c9\u3001\u305d\u3057\u3066\u305d\u308c\u3089\u3059\u3079\u3066\u3092\u3064\u306a\u3050\u95a2\u4fc2\u6027\u307e\u3067\u3001\u3059\u3079\u3066\u3092\u898b\u6e21\u305b\u3066\u521d\u3081\u3066\u4fa1\u5024\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n

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\u3060\u304b\u3089\u3053\u305d\u3001\u4eca\u56de\u306e\u30a2\u30ca\u30ea\u30b9\u30c8\u306b\u3088\u308b\u8a55\u4fa1\u306b\u306f\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u304c\u3053\u308c\u307e\u3067\u7bc9\u3044\u3066\u304d\u305f\u5909\u9769\u306e\u65b9\u5411\u6027\u3092\u88cf\u4ed8\u3051\u308b\u3082\u306e\u3067\u3059\u3002\u3059\u306a\u308f\u3061\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u3001\u30b5\u30dd\u30fc\u30c8\u3068\u904b\u7528\u306e\u4e21\u9762\u3067AI\u3092\u5f79\u7acb\u3066\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u300c\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u300d\u3092\u624b\u306b\u3067\u304d\u308b\u4e16\u754c\u3067\u3059\u3002<\/p>\n

\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f\u3001\u300eThe Forrester Wave\u2122: Conversational AI Platforms for Employee Services, Q3 2026<\/a>\u300f\uff08\u5f93\u696d\u54e1\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u5bfe\u8a71\u578bAI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff09\u306b\u304a\u3044\u3066\u3001\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002Forrester\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u304cRovo\u3067\u76ee\u6307\u3059\u306e\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u3088\u308a\u512a\u308c\u305f\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u652f\u3048\u308b\u305f\u3081\u3001\u540c\u793e\u306f\u30c4\u30fc\u30eb\u6a2a\u65ad\u3067\u3064\u306a\u304c\u3063\u305f\u30e6\u30fc\u30b6\u30fc\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u5f93\u696d\u54e1\u3078\u306e\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3001\u305d\u3057\u3066\u4eba\u3005\u304c\u50cd\u304f\u5834\u6240\u3078\u306eRovo\u306e\u7d44\u307f\u8fbc\u307f\u3092\u512a\u5148\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

\"\"<\/a><\/p>\n

\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f\u3055\u3089\u306b\u3001\u300e2026 Gartner\u00ae Magic Quadrant\u2122 for IT Service Management Platforms<\/a>\u300f\uff08IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30de\u30b8\u30c3\u30af\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\uff09\u306b\u304a\u3044\u3066\u3082\u3001\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

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\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306e\u304a\u5ba2\u69d8\u306f\u3001\u3059\u3067\u306b\u696d\u754c\u3067\u3082\u5c48\u6307\u306e\u8c4a\u304b\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u30ec\u30a4\u30e4\u306e\u4e0a\u306b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002Teamwork Graph<\/a>\u306f\u30011,500\u5104\u3092\u8d85\u3048\u308b\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u3068\u95a2\u4fc2\u6027\u306b\u307e\u305f\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u7b54\u3048\u3092\u3064\u306a\u304e\u5408\u308f\u305b\u308b\u4f5c\u696d\u306b\u8cbb\u3084\u3059\u6642\u9593\u3092\u6e1b\u3089\u305b\u308b\u4e00\u65b9\u3001AI\u306f\u884c\u52d5\u3092\u8d77\u3053\u3059\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u624b\u306b\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n

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\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306eService Collection\u306f\u3001\u3053\u306e\u69cb\u56f3\u3092\u5909\u3048\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306e\u30c1\u30b1\u30c3\u30c8\u30ad\u30e5\u30fc\u306bAI\u3092\u5f8c\u4ed8\u3051\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4ed5\u4e8b\u304c\u884c\u308f\u308c\u3066\u3044\u308b\u5354\u50cd\u306e\u5834\u305d\u306e\u3082\u306e\u306b\u3001AI\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u76f4\u63a5\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002Teamwork Graph\u306f\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u88fd\u54c1\u304a\u3088\u3073\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30c4\u30fc\u30eb\u306b\u307e\u305f\u304c\u3063\u3066\u3001\u4fe1\u983c\u3067\u304d\u308b\u30ca\u30ec\u30c3\u30b8\u3001\u904e\u53bb\u306e\u4f9d\u983c\u3001\u95a2\u9023\u3059\u308b\u4eba\u3005\u3001\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u696d\u52d9\u3092\u6d6e\u304b\u3073\u4e0a\u304c\u3089\u305b\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308aAI\u306f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001\u4f9d\u983c\u306e\u30c8\u30ea\u30a2\u30fc\u30b8\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u63d0\u6848\u3001\u305d\u3057\u3066\u793e\u5185\u306e\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u540c\u58eb\u306e\u9023\u643a\u306b\u5fc5\u8981\u306a\u3001\u6df1\u3044\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5f97\u3089\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n

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\n

 <\/p>\n<\/div>\n

\n

\u30ab\u30aa\u30b9\u306e\u524d\u3082\u3001\u6700\u4e2d\u3082\u3001\u305d\u306e\u5f8c\u3082\u3001\u904b\u7528\u30c1\u30fc\u30e0\u306b\u306f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u5fc5\u8981<\/strong><\/h2>\n<\/div>\n

\u904b\u7528\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u3082\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306f\u540c\u3058\u304f\u3089\u3044\u91cd\u8981\u3067\u3059\u3002\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u6700\u4e2d\u3001\u62c5\u5f53\u8005\u306f\u4f55\u304c\u5909\u308f\u3063\u305f\u306e\u304b\u3001\u8ab0\u3068\u4f55\u304c\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3044\u308b\u306e\u304b\u3001\u305d\u3057\u3066\u904e\u53bb\u306b\u4f55\u304c\u6709\u52b9\u3060\u3063\u305f\u306e\u304b\u3092\u3001\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u306a\u3051\u308c\u3070\u3001\u30c1\u30fc\u30e0\u306f\u30c4\u30fc\u30eb\u3092\u884c\u304d\u6765\u3057\u3001\u72b6\u6cc1\u3092\u4e00\u304b\u3089\u7d44\u307f\u7acb\u3066\u76f4\u3059\u3053\u3068\u306b\u6642\u9593\u3092\u596a\u308f\u308c\u307e\u3059\u3002\u305d\u306e\u9593\u3082\u3001\u5468\u56f2\u304b\u3089\u306f\u300c\u9032\u6357\u306f\uff1f\u300d\u3068\u554f\u308f\u308c\u7d9a\u3051\u308b\u306e\u3067\u3059\u3002<\/p>\n

\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u304c\u300e2026 Gartner\u00ae Magic Quadrant\u2122 for IT Service Management Platforms\u300f\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u306f\u3001\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u30fb\u904b\u7528\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u306eJira Service Management\u306e\u5f37\u307f\u3092\u88cf\u4ed8\u3051\u308b\u3082\u306e\u3060\u3068\u3001\u79c1\u305f\u3061\u306f\u8003\u3048\u3066\u3044\u307e\u3059\u3002Jira Service Management\u306f\u3001\u91cd\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3068\u904b\u7528\u696d\u52d9\u3092\u4e00\u3064\u306e\u5834\u6240\u306b\u96c6\u7d04\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u7b4b\u9053\u3092\u898b\u5931\u3046\u3053\u3068\u306a\u304f\u3001\u691c\u77e5\u304b\u3089\u89e3\u6c7a\u3001\u305d\u3057\u3066\u5b66\u3073\u3078\u3068\u9032\u3093\u3067\u3044\u3051\u308b\u306e\u3067\u3059\u3002<\/p>\n

AIOps\u6a5f\u80fd\u306f\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u3055\u3089\u306b\u62e1\u5f35\u3057\u3001\u30c1\u30fc\u30e0\u304c\u30ea\u30b9\u30af\u3092\u3088\u308a\u65e9\u304f\u5bdf\u77e5\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u9593\u306e\u4f9d\u5b58\u95a2\u4fc2\u3092\u7406\u89e3\u3057\u3001\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u554f\u984c\u3092\u6e1b\u3089\u305b\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u65b0\u305f\u306a\u7d71\u5408\u6a5f\u80fd<\/a>\u306b\u3088\u308a\u3001\u30c6\u30ec\u30e1\u30c8\u30ea\u3001\u30a2\u30bb\u30c3\u30c8\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u30ed\u30b0\u30c7\u30fc\u30bf\u304c\u3001Jira Service Management\u3078\u76f4\u63a5\u53d6\u308a\u8fbc\u307e\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u7d76\u3048\u305a\u30c4\u30fc\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306a\u304f\u3001\u5fc5\u8981\u306a\u8a3a\u65ad\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u624b\u306b\u3057\u3001\u554f\u984c\u3092\u672a\u7136\u306b\u98df\u3044\u6b62\u3081\u3089\u308c\u307e\u3059\u3002\u6700\u826f\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3068\u306f\u3001\u3084\u306f\u308a\u3001\u8ab0\u3082\u5348\u524d2\u6642\u306b\u5bfe\u5fdc\u305b\u305a\u306b\u6e08\u3080\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306a\u306e\u3067\u3059\u3002<\/p>\n

\u305d\u3057\u3066\u3001\u305d\u308c\u3067\u3082\u907f\u3051\u3089\u308c\u305a\u306b\u969c\u5bb3\u304c\u8d77\u304d\u305f\u3068\u304d\u306b\u306f\u3001AI\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u518d\u3073\u9375\u3092\u63e1\u308a\u307e\u3059\u3002\u985e\u4f3c\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3084\u4f9d\u5b58\u95a2\u4fc2\u3092\u6d6e\u304b\u3073\u4e0a\u304c\u3089\u305b\u3001\u60f3\u5b9a\u3055\u308c\u308b\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u5bfe\u51e6\u624b\u9806\u3092\u63d0\u6848\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n

\n

 <\/p>\n<\/div>\n

\n

\u3055\u3088\u306a\u3089\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5f53\u305f\u308a\u524d<\/h2>\n<\/div>\n

\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3059\u3067\u306b\u3053\u3053\u306b\u3042\u308a\u307e\u3059\u3002AI\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3068\u904b\u7528\u30c1\u30fc\u30e0\u304c\u5168\u4f53\u50cf\u3092\u6349\u3048\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u884c\u52d5\u3057\u3001\u672c\u6765\u306a\u3089\u6700\u521d\u304b\u3089\u660e\u3089\u304b\u3060\u3063\u305f\u306f\u305a\u306e\u60c5\u5831\u3092\u3064\u306a\u304e\u5408\u308f\u305b\u308b\u7121\u99c4\u306a\u6642\u9593\u304b\u3089\u89e3\u653e\u3055\u308c\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n

\u5927\u5207\u306a\u306e\u306f\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3067\u3059\u3002\u305d\u308c\u3053\u305d\u304c\u3001\u30c1\u30fc\u30e0\u304c\u30b5\u30fc\u30d3\u30b9\u306e\u5f53\u305f\u308a\u524d\u3092\u6253\u3061\u7834\u308b\u65b9\u6cd5\u306a\u306e\u3067\u3059\u3002\u3072\u3068\u3064\u305a\u3064\u3001\u30b9\u30c8\u30ec\u30b9\u306e\u5c11\u306a\u3044\u4f53\u9a13\u3092\u7a4d\u307f\u91cd\u306d\u306a\u304c\u3089\u3002<\/p>\n

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/p>\n

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 <\/p>\n<\/div>\n

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 <\/p>\n<\/div>\n

\n
\n
\n<\/div>\n<\/div>\n
    \n
  1. \n

    Forrester Consulting\u300eQ2 2026 Enterprise Service Management Survey\u300f\u3002Atlassian\u306e\u59d4\u8a17\u306b\u3088\u308a\u5b9f\u65bd\u3002<\/p>\n<\/li>\n<\/ol>\n

    Gartner\u306f\u3001\u305d\u306e\u520a\u884c\u7269\u306b\u304a\u3044\u3066\u53d6\u308a\u4e0a\u3052\u308b\u3044\u304b\u306a\u308b\u4f01\u696d\u3001\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3082\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u8a55\u4fa1\u3084\u305d\u306e\u4ed6\u306e\u683c\u4ed8\u3051\u3092\u5f97\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u5b9a\u3059\u308b\u3088\u3046\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306e\u520a\u884c\u7269\u306f\u3001Gartner\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u90e8\u9580\u306e\u898b\u89e3\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u4e8b\u5b9f\u306e\u8868\u660e\u3068\u3057\u3066\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306f\u3001\u672c\u520a\u884c\u7269\u306b\u95a2\u3057\u3066\u3001\u5546\u54c1\u6027\u3084\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u306e\u4fdd\u8a3c\u3092\u542b\u3080\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u306e\u3044\u304b\u306a\u308b\u4fdd\u8a3c\u3082\u5426\u8a8d\u3057\u307e\u3059\u3002Gartner\u304a\u3088\u3073Magic Quadrant\u306f\u3001Gartner, Inc.\u304a\u3088\u3073\/\u307e\u305f\u306f\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u5546\u6a19\u3067\u3059\u3002<\/p>\n

    Gartner\u300eMagic Quadrant for IT Service Management Platforms\u300f\u3001Rich Doheny\u3001Jen Lichucki\u8457\u30012026\u5e747\u670827\u65e5\u3002<\/p>\n

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