{"id":6690,"date":"2025-04-10T04:11:33","date_gmt":"2025-04-09T19:11:33","guid":{"rendered":"https:\/\/www.atlassian.com\/ja\/blog\/?p=6690"},"modified":"2025-04-10T04:15:31","modified_gmt":"2025-04-09T19:15:31","slug":"customer-service-management","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/customer-service-management","title":{"rendered":"\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30a2\u30d7\u30ea: Customer Service Management \u65b0\u767a\u8868"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f\u672c\u65e5\u3001\u7c73\u56fd\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u5dde\u30a2\u30ca\u30cf\u30a4\u30e0\u3067\u958b\u50ac\u4e2d\u306e\u5e74\u6b21\u30a4\u30d9\u30f3\u30c8\u300c<a href=\"https:\/\/events.atlassian.com\/team\/home\" target=\"_blank\" rel=\"noopener\" title=\"\">Team 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class=\"wp-block-paragraph\">\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4e3b\u5c0e\u306e\u4f01\u696d\u3092\u652f\u63f4\u3059\u308bAI\u642d\u8f09\u306e\u65b0\u3057\u3044\u300cCustome Service Management(\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406)\u300d\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4ee5\u4e0b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-paragraph\">AI\u306f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306b\u9769\u547d\u3092\u3082\u305f\u3089\u3059\u5927\u304d\u306a\u53ef\u80fd\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002\u53cd\u5fa9\u7684\u306a\u4f5c\u696d\u306e\u81ea\u52d5\u5316\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308b\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u751f\u7523\u6027\u5411\u4e0a\u306a\u3069\u3067\u3059\u3002\u3057\u304b\u3057\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001\u30c4\u30fc\u30eb\uff08\u304a\u3088\u3073\u30c7\u30fc\u30bf\uff09\u304c\u5206\u65ad\u3055\u308c\u305f\u65ad\u7247\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u4f9d\u7136\u3068\u3057\u3066\u82e6\u6226\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p 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class=\"wp-block-list\">\n<li>\u305d\u306e\u9867\u5ba2\u304c\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u304b\uff1f<\/li>\n\n\n\n<li>\u95a2\u9023\u3059\u308b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3001\u9032\u884c\u4e2d\u306e\u5909\u66f4\u3001\u305d\u306e\u4ed6\u306e\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u3042\u308b\u304b\uff1f<\/li>\n\n\n\n<li>\u3069\u306e\u958b\u767a\u30c1\u30fc\u30e0\u304c\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u62c5\u5f53\u3057\u3066\u3044\u308b\u304b\uff1f<\/li>\n\n\n\n<li>\u6700\u8fd1\u3001\u305d\u306e\u9867\u5ba2\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u53ef\u80fd\u6027\u306e\u3042\u308b\u30c7\u30d7\u30ed\u30a4\u306f\u3042\u3063\u305f\u304b\uff1f<\/li>\n\n\n\n<li>\u6a5f\u80fd\u306e\u52d5\u4f5c\u3092\u8aac\u660e\u3059\u308b\u305f\u3081\u306e\u4ed5\u69d8\u66f8\u306f\u3042\u308b\u304b\uff1f<\/li>\n\n\n\n<li>\u554f\u984c\u306e\u89e3\u6c7a\u306b\u5f79\u7acb\u3064\u53ef\u80fd\u6027\u306e\u3042\u308b\u904e\u53bb\u306e\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u63d0\u6848\u306f\u3042\u308b\u304b\uff1f<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u958b\u767a\u3001IT\u904b\u7528\u30c1\u30fc\u30e0\u3082\u3001\u3088\u308a\u7dca\u5bc6\u306a\u9023\u643a\u304b\u3089\u6069\u6075\u3092\u53d7\u3051\u307e\u3059\u3002\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u6539\u5584\u306b\u5f79\u7acb\u3064\u9867\u5ba2\u304b\u3089\u306e\u76f4\u63a5\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u958b\u767a\u8005\u306f\u3001\u9867\u5ba2\u304c\u76f4\u9762\u3057\u3066\u3044\u308b\u5b9f\u969b\u306e\u6280\u8853\u7684\u306a\u554f\u984c\u3092\u7406\u89e3\u3057\u3001\u3088\u308a\u5805\u7262\u3067\u8003\u3048\u629c\u304b\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u7bc9\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002IT\u904b\u7528\u30c1\u30fc\u30e0\u306f\u3001\u9032\u884c\u4e2d\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3084\u904b\u7528\u4e0a\u306e\u554f\u984c\u306b\u3064\u3044\u3066\u3001\u9867\u5ba2\u304b\u3089\u30e9\u30a4\u30d6\u306e\u6700\u65b0\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7528\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u8c4a\u5bcc\u306a\u6587\u8108\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u305f\u3081\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4e3b\u5c0e\u306e\u4f01\u696d\u306b\u72ec\u81ea\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/strong>\uff1a\u9867\u5ba2\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u305f\u5834\u5408\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u30c1\u30e3\u30c3\u30c8\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u304a\u3088\u3073\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53c2\u7167\u3057\u3066\u3001\u5373\u5ea7\u306b\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/CS-1.gif\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/CS-1.gif\" alt=\"\" class=\"wp-image-6691\"\/><\/a><\/figure>\n<\/div>\n\n\n<ul 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class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/CS-2.gif\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/CS-2.gif\" alt=\"\" class=\"wp-image-6692\" style=\"width:840px;height:auto\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4ed6\u306e\u30c1\u30fc\u30e0\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u95a2\u4e0e\u3055\u305b\u308b<\/strong>\uff1a\u9867\u5ba2\u304c\u7279\u5b9a\u306e\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u554f\u984c\u3092\u5831\u544a\u3057\u305f\u5834\u5408\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6700\u521d\u306e\u5bfe\u5fdc\u8005\u3068\u306a\u308a\u5fc5\u8981\u306a\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u306e\u958b\u767a\u30c1\u30fc\u30e0\u306b\u30d0\u30b0\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u305d\u306e\u6642\u70b9\u3067<a href=\"https:\/\/www.atlassian.com\/ja\/solutions\/devops\/ai-innovation\" target=\"_blank\" rel=\"noopener\" title=\"\">Rovo\u958b\u767a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u304c\u30bf\u30b0\u4ed8\u3051\u3055\u308c\u3001\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30e9\u30f3\u3092\u4f5c\u6210\u3001\u30b3\u30fc\u30c9\u3092\u751f\u6210\u3001\u30d6\u30e9\u30f3\u30c1\u3092\u4f5c\u6210\u3057\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u627f\u8a8d\u3059\u308b\u305f\u3081\u306eBitbucket\u306b\u30d7\u30eb\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u554f\u984c\u304c\u89e3\u6c7a\u3059\u308b\u3068\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u3092\u7d42\u4e86\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/CS-3.gif\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/CS-3.gif\" alt=\"\" class=\"wp-image-6693\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u8fc5\u901f\u306a\u30b9\u30bf\u30fc\u30c8\u3001\u3088\u308a\u8fc5\u901f\u306a\u30b5\u30dd\u30fc\u30c8<\/h2>\n\n\n\n<p 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title=\"\">\u30af\u30ed\u30fc\u30ba\u30c9\u30d9\u30fc\u30bf\u30d7\u30ed\u30b0\u30e9\u30e0<\/a>\u306b\u4eca\u3059\u3050\u767b\u9332\u3057\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u53ef\u80fd\u6027\u3092\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f\u672c\u65e5\u3001\u7c73\u56fd\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u5dde\u30a2\u30ca\u30cf\u30a4\u30e0\u3067\u958b\u50ac\u4e2d\u306e\u5e74\u6b21\u30a4\u30d9\u30f3\u30c8\u300cTeam 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