{"id":4748,"date":"2020-11-09T15:52:45","date_gmt":"2020-11-09T06:52:45","guid":{"rendered":"https:\/\/www.atlassian.com\/ja\/blog\/?p=4748"},"modified":"2021-02-17T05:59:58","modified_gmt":"2021-02-16T20:59:58","slug":"introducing-jira-service-management","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/introducing-jira-service-management","title":{"rendered":"Jira Service Management \u767a\u8868"},"content":{"rendered":"\n<p class=\"has-very-light-gray-background-color has-background\">\u672c\u30d6\u30ed\u30b0\u306f\u3001<a href=\"https:\/\/www.atlassian.com\/blog\/announcements\/introducing-jira-service-management\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u308b\u82f1\u6587\u30d6\u30ed\u30b0\u306e\u7ffb\u8a33\u3067\u3059\u3002\u4e07\u304c\u4e00\u5185\u5bb9\u306b\u76f8\u9055\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u539f\u6587\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-text-align-right\"><em><strong><a href=\"https:\/\/www.atlassian.com\/blog\/author\/ewong\" target=\"_blank\" rel=\"noreferrer noopener\">Edwin Wong<\/a><br>Head of Product, IT, Atlassian<\/strong><\/em><\/p>\n\n\n\n<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f\u672c\u65e5\u3001\u9032\u5316\u3057\u305fIT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff08ITSM\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cJira Service Management\u300d\uff08\u30b8\u30e9 \u30b5\u30fc\u30d3\u30b9 \u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002Jira Service Management \u306f\u3001IT\u904b\u7528\u30c1\u30fc\u30e0\u3068\u958b\u767a\u30c1\u30fc\u30e0\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3001\u9ad8\u901f\u304b\u3064\u5f37\u529b\u306a\u30c7\u30b8\u30bf\u30eb\u4f01\u696d\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Introducing Jira Service Management\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/om7vPYd7N74?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>\u30b3\u30ed\u30ca\u798d\u306b\u3088\u3063\u3066\u307e\u3059\u307e\u3059\u30d3\u30b8\u30cd\u30b9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u62cd\u8eca\u304c\u304b\u304b\u308a\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u652f\u63f4\u3084\u8a3a\u7642\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u5316\u3001\u98df\u6599\u54c1\u306e\u914d\u9054\u306a\u3069\u305d\u306e\u5185\u5bb9\u306b\u95a2\u308f\u3089\u305a\u3001IT\u90e8\u9580\u306f\u81ea\u793e\u30b9\u30bf\u30c3\u30d5\u3068\u304a\u5ba2\u69d8\u306e\u53cc\u65b9\u306b\u3068\u3063\u3066\u5e38\u6642\u300c\u30aa\u30f3\u300d\u3067\u3042\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30c9\u30ea\u30d6\u30f3\u306a\u4f53\u9a13\u3092\u4f5c\u308a\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3068\u3044\u3046\u3001\u4e00\u898b\u4e0d\u53ef\u80fd\u306b\u601d\u3048\u308b\u3053\u3068\u3092\u6210\u3057\u9042\u3052\u308b\u305f\u3081\u3001\u6642\u9593\u3068\u306e\u6226\u3044\u3092\u5f37\u3044\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u5206\u65ad\u3055\u308c\u305f\u30c1\u30fc\u30e0\u3001\u30c4\u30fc\u30eb\u3001\u624b\u6cd5\u304c\u305d\u306e\u9054\u6210\u3092\u56f0\u96e3\u306a\u3082\u306e\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u512a\u308c\u305f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7d20\u65e9\u304f\u69cb\u7bc9\u3001\u30ea\u30ea\u30fc\u30b9\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u3068IT\u904b\u7528\u306b\u95a2\u308f\u308b\u30c1\u30fc\u30e0\u304c\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u30ec\u30d9\u30eb\u3067\u5f37\u304f\u5354\u8abf\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u5f53\u793e\u306f\u3053\u308c\u307e\u3067\u3001\u6ca2\u5c71\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u30c1\u30fc\u30e0\u304c\u30a2\u30b8\u30e3\u30a4\u30eb\u3084DevOps\u306e\u672c\u8cea\u3092\u7406\u89e3\u3057\u3066\u5b9f\u8df5\u3057\u3001\u3088\u308a\u65e9\u304f\u8cea\u306e\u9ad8\u3044\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u751f\u307f\u51fa\u3059\u652f\u63f4\u3092\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u30af\u30e9\u30a6\u30c9\u3078\u306e\u30b7\u30d5\u30c8\u304c\u3001\u30a4\u30f3\u30d5\u30e9\u3092\u652f\u3048\u308b\u30c1\u30fc\u30e0\u306b\u6a5f\u654f\u306a\u904b\u7528\u74b0\u5883\u3092\u63d0\u4f9b\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u305d\u306e\u4ed6\u306eIT\u90e8\u9580\u306f\u3069\u3046\u3067\u3057\u3087\u3046\uff1f\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u95a2\u308f\u308b\u30c1\u30fc\u30e0\u306f\u3001\u958b\u767a\u3001\u904b\u7528\u3001\u30d3\u30b8\u30cd\u30b9\u90e8\u9580\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u304c\u6c42\u3081\u3089\u308c\u308b\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u3069\u308c\u3060\u3051\u65e7\u614b\u4f9d\u7136\u306e\u30c4\u30fc\u30eb\u3084\u65b9\u6cd5\u306b\u7e1b\u3089\u308c\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306eITSM\u306f\u3001\u5fc5\u8981\u306b\u8feb\u3089\u308c\u3066\u3044\u308b\u9ad8\u901fIT\u306b\u5bfe\u5fdc\u3059\u308b\u7528\u610f\u304c\u3067\u304d\u3066\u3044\u308b\u3088\u3046\u306b\u306f\u3068\u3066\u3082\u601d\u3048\u307e\u305b\u3093\u3002\u4eca\u65e5\u306eITSM\u30c4\u30fc\u30eb\u306f\u3001\u90e8\u9580\u9593\u306e\u9023\u643a\u3067\u306f\u306a\u304f\u4e0d\u4e00\u81f4\u3092\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u5171\u6709\u3088\u308a\u84c4\u7a4d\u3092\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30a2\u30b8\u30ea\u30c6\u30a3\u3088\u308a\u67d4\u8edf\u6027\u306b\u6b20\u3051\u308b\u6a19\u6e96\u5316\u3092\u8a31\u5bb9\u3057\u3066\u3057\u307e\u3046\u4ed5\u7d44\u307f\u306b\u306a\u3063\u3066\u3044\u308b\u3088\u3046\u306b\u601d\u308f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u79c1\u305f\u3061\u306f\u3001\u300c\u65e9\u304f\u52d5\u304f\u300d\u300c\u5c0f\u3055\u306a\u30d0\u30c3\u30c1\u3067\u4f5c\u696d\u3059\u308b\u300d\u300c\u90e8\u9580\u9593\u306e\u58c1\u3092\u53d6\u308a\u6255\u3046\u300d\u300c\u3042\u3089\u3086\u308b\u3053\u3068\u3092\u81ea\u52d5\u5316\u300d\u306a\u3069\u3068\u3044\u3063\u305f\u3001\u30a2\u30b8\u30e3\u30a4\u30eb\u3068DevOps\u306e\u4e2d\u5fc3\u3068\u306a\u3063\u3066\u3044\u308b\u8003\u3048\u65b9\u306b\u7acb\u3061\u623b\u3063\u3066\u8272\u3005\u3068\u691c\u8a0e\u3057\u307e\u3057\u305f\u3002\u6700\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u95a2\u4fc2\u3059\u308b\u30c1\u30fc\u30e0\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u3057\u3066\u8abf\u6574\u53ef\u80fd\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u3002\u305d\u306e\u4e0a\u3067\u3001\u3053\u308c\u3089\u306e\u7406\u60f3\u3092\u76db\u308a\u8fbc\u307f\u3001\u958b\u767a\u3068\u904b\u7528\u3001\u305d\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u30c1\u30fc\u30e0\u30921\u3064\u306b\u3059\u308bITSM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3069\u3046\u30c7\u30b6\u30a4\u30f3\u3059\u3079\u304d\u304b\u81ea\u554f\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Jira-\u3067\u5b9f\u73fe\u3059\u308b\u9ad8\u901fITSM\">Jira \u3067\u5b9f\u73fe\u3059\u308b\u9ad8\u901fITSM<\/h3>\n\n\n\n<p>\u305d\u3053\u3067\u305f\u3069\u308a\u7740\u3044\u305f\u306e\u304c\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u6d41\u306eITSM\u300cJira Service Management\u300d\u3067\u3059\u3002<\/p>\n\n\n\n<p>Jira\u3092\u57fa\u76e4\u3068\u3057\u305f\u65b0\u3057\u3044ITSM\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30c1\u30fc\u30e0\u3092\u904e\u53bb\u306e\u3057\u304c\u3089\u307f\u304b\u3089\u89e3\u304d\u653e\u3061\u307e\u3059\u3002\u958b\u767a\u3068IT\u904b\u7528\u30c1\u30fc\u30e0\u304c\u7d71\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u9ad8\u901f\u306b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u5316\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>Jira Service Desk \u306e\u6b21\u4e16\u4ee3\u88fd\u54c1\u3068\u306a\u308bJira Service Management\u306f\u3001\u65e2\u306b25,000\u793e\u4ee5\u4e0a\u306e\u304a\u5ba2\u69d8\u306b\u611b\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308bJira Service Desk\u306e\u6301\u3064\u8c4a\u5bcc\u306a\u6a5f\u80fd\u306b\u52a0\u3048\u3001\u4ee5\u4e0b\u3092\u63d0\u4f9b\u3057\u307e\u3059\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Opsgenie\u304c\u5b9f\u73fe\u3059\u308b\u30e2\u30c0\u30f3\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<\/strong>\uff1a\u30aa\u30f3\u30b3\u30fc\u30eb\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3001\u30a2\u30e9\u30fc\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u767a\u751f\u6642\u306e\u53ec\u96c6\u306a\u3069\u3001Opsgenie\u88fd\u54c1\u306e\u63d0\u4f9b\u3059\u308b\u4eba\u6c17\u6a5f\u80fd\u3092Jira Service Management\u306e\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30f3\u306b\u542b\u3081\u307e\u3057\u305f\u3002\u3055\u3089\u306bJira Software\u3001Bitbucket\u3001Confluence\u3068\u306e\u9023\u643a\u6027\u3092\u9ad8\u3081\u3001\u958b\u767a\u3068\u904b\u7528\u90e8\u9580\u306b\u307e\u305f\u304c\u308b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li><li><strong>DevOps\u6642\u4ee3\u306e\u305f\u3081\u306e\u5909\u66f4\u7ba1\u7406\uff1a<\/strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u3068\u30a4\u30f3\u30d5\u30e9\u95a2\u4fc2\u306e\u30c4\u30fc\u30eb\u53cc\u65b9\u304b\u3089\u53d6\u5f97\u3067\u304d\u308b\u72b6\u6cc1\u628a\u63e1\u306b\u5f79\u7acb\u3064\u8c4a\u5bcc\u306a\u60c5\u5831\u3067\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u5224\u65ad\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u81ea\u52d5\u5909\u66f4\u30ea\u30b9\u30af\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u3084\u9ad8\u5ea6\u306a\u627f\u8a8d\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u305d\u3057\u3066Bitbucket Pipelines\u3001Jenkins\u3001CircleCI\u306a\u3069\u306e\u4eba\u6c17\u306eCI\/CD\u30c4\u30fc\u30eb\u3068\u306e\u6df1\u3044\u9023\u643a\u306a\u3069\u304c\u3001\u9769\u65b0\u306e\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li><li><strong>\u76f4\u611f\u7684\u3067\u7d20\u6674\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\uff1a<\/strong>\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3001\u554f\u984c\u3001\u5909\u66f4\u3092\u3088\u308a\u512a\u308c\u305f\u65b9\u6cd5\u3067\u5206\u985e\u3059\u308b\u305f\u3081\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f53\u9a13\u3092\u5237\u65b0\u3057\u307e\u3057\u305f\u3002\u30d0\u30eb\u30af\u30fb\u30c1\u30b1\u30c3\u30c8\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u3084\u6a5f\u68b0\u5b66\u7fd2\u3092\u6d3b\u7528\u3057\u3066\u3001\u985e\u4f3c\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u5206\u985e\u3057\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/li><\/ul>\n\n\n\n<p>\u307e\u305f\u3001\u4eca\u5f8c\u306e\u30ea\u30ea\u30fc\u30b9\u3067\u306f\u3001\u5f53\u793e\u304c\u6700\u8fd1\u8cb7\u53ce\u3057\u305fMindville Insight\u3084Halp\u305d\u308c\u305e\u308c\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u305f\u3088\u308a\u5f37\u529b\u306a\u69cb\u6210\u7ba1\u7406\u3084\u5bfe\u8a71\u578b\u30c1\u30b1\u30c3\u30c8\u6a5f\u80fd\u3092\u642d\u8f09\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n\n\n\n<p>Jira Service Management \u304c\u3082\u305f\u3089\u3059\u5229\u70b9\u306f\u3001\u5927\u304d\u304f3\u3064\u3042\u308a\u307e\u3059\uff1a<\/p>\n\n\n\n<p><strong>\u4fa1\u5024\u3092\u7d20\u65e9\u304f\u63d0\u4f9b\uff1a<\/strong>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u3067\u306f\u3001\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u88fd\u54c1\u3092\u4f5c\u3063\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306eITSM\u30c4\u30fc\u30eb\u306b\u5171\u901a\u306b\u898b\u3089\u308c\u308b\u6307\u63ee\u547d\u4ee4\u578b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u7ba1\u7406\u306f\u3001\u500b\u5225\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3088\u3046\u3068\u3059\u308b\u3068\u30b3\u30b9\u30c8\u3084\u8907\u96d1\u6027\u304c\u5927\u5e45\u306b\u5897\u3057\u3066\u3057\u307e\u3046\u305f\u3081\u3001Jira\u4e0a\u306b\u30d3\u30b8\u30cd\u30b9\u60c5\u5831\u306e\u7ba1\u7406\u3092\u4e00\u5143\u5316\u3057\u306a\u304c\u3089\u3001\u5c11\u306a\u3044\u30b3\u30fc\u30c9\u3067\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3084\u30ec\u30b3\u30fc\u30c9\u30bf\u30a4\u30d7\u306e\u5b9a\u7fa9\u3084\u6539\u826f\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u3001\u6cd5\u52d9\u3084\u4eba\u4e8b\u3001\u8ca1\u52d9\u306a\u3069\u3068\u3044\u3063\u305fIT\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308b\u5074\u306e\u30e6\u30fc\u30b6\u30fc\u3067\u3055\u3048\u3001\u3059\u3050\u306bJira Service Management\u3092\u4f7f\u3063\u3066\u72ec\u81ea\u306e\u30b5\u30fc\u30d3\u30b9\u6587\u5316\u3084\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/wac-vid-1.3.gif\" alt=\"\" class=\"wp-image-4752\" width=\"580\" height=\"365\"\/><\/figure><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\"<\/em> Jira Service Management\u306b\u3088\u3063\u3066\u3001\u696d\u754c\u306e\u30b9\u30d4\u30fc\u30c9\u306b\u8ffd\u5f93\u3057\u3066\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u771f\u306e\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<em>\"<\/em><\/p><cite>Carol Johnson, IT Director,&nbsp;The Telegraph Media Group<\/cite><\/blockquote>\n\n\n\n<p><strong>\u4f5c\u696d\u306e\u53ef\u8996\u5316\uff1a<\/strong> \u4f01\u696d\u5168\u4f53\u306e\u4f5c\u696d\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4ed6\u306e\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u88fd\u54c1\u3084Atlassian Marketplace\u306b\u6d41\u901a\u3057\u3066\u3044\u308b900\u3092\u8d85\u3048\u308b\u30a2\u30d7\u30ea\u3068\u306e\u9023\u643a\u3067\u3001\u5224\u65ad\u306b\u5f79\u7acb\u3064\u60c5\u5831\u3092\u5341\u5206\u306b\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p>\" Jira Service Management\u306b\u4f5c\u696d\u304c\u96c6\u7d04\u3055\u308c\u3066\u53ef\u8996\u5316\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u5f0a\u793e\u306eAWS\u74b0\u5883\u3092\u7ba1\u7406\u3057\u3066\u3044\u308b\u30c1\u30fc\u30e0\u306f\u3001\u958b\u767a\u8005\u304b\u3089\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u5bfe\u5fdc\u306b\u9ad8\u3044\u8ca0\u8377\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u72b6\u6cc1\u304c\u660e\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u6295\u8cc7\u52b9\u679c\u3092\u8aac\u660e\u3059\u308b\u8cc7\u6599\u3092\u307e\u3068\u3081\u3066\u4eba\u54e1\u3092\u8ffd\u52a0\u3057\u3001\u4f5c\u696d\u30d5\u30ed\u30fc\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002<em>\"<\/em><\/p><cite>Ken Siskind, Engineering Program Manager,&nbsp;Program Management, Toast<\/cite><\/blockquote>\n\n\n\n<p><strong>\u6d41\u308c\u308bDev\uff08\u958b\u767a\uff09 + Ops\uff08\u904b\u7528\uff09\uff1a<\/strong> Jira Service Management\u3067\u958b\u767a\u3068\u904b\u7528\u3092\u3064\u306a\u3052\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8a08\u753b\u3001\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u30c7\u30d7\u30ed\u30a4\u3001\u5909\u66f4\u3001\u6700\u9069\u5316\u3068\u3044\u3063\u305fIT\u30b5\u30fc\u30d3\u30b9\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u3001\u95a2\u308f\u308b\u30c1\u30fc\u30e0\u306f\u3088\u308a\u52b9\u529b\u3092\u767a\u63ee\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d9\u30b9\u30c8\u306a\u4f53\u9a13\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1716\" height=\"1080\" src=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/wac-vid-3.2-1.gif\" alt=\"\" class=\"wp-image-4753\"\/><\/figure><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\"<\/em> Jira Service Management\u3068Jira Software\u306e\u9023\u643a\u306b\u3088\u3063\u3066\u3001\u958b\u767a\u3068\u904b\u7528\u90e8\u9580\u306f\u30c1\u30fc\u30e0\u306e\u5883\u754c\u306b\u307e\u305f\u304c\u308b\u4f5c\u696d\u8ca0\u8377\u306e\u660e\u78ba\u306a\u628a\u63e1\u3068\u4f53\u7cfb\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u4f5c\u696d\u8ca0\u8377\u3068\u30bf\u30b9\u30af\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<em>\"<\/em><\/p><cite>Marie Bj\u00f8rke, Head of IT Service Management, ISS World<\/cite><\/blockquote>\n\n\n\n<p>\u4eca\u56de\u306e\u767a\u8868\u306f\u3001\u8cc7\u7523\u3068\u69cb\u6210\u7ba1\u7406\u306e\u305f\u3081\u306eMindville Insight \u3084\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u306e\u305f\u3081\u306eOpsgenie\u3001\u30b3\u30fc\u30c9\u30ec\u30b9\u306a\u81ea\u52d5\u5316\u306e\u305f\u3081\u306eAutomation for Jira\u3001\u5bfe\u8a71\u578b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u306e\u305f\u3081\u306eHalp\u306a\u3069\u3001\u6700\u8fd1\u306e\u8cb7\u53ce\u6848\u4ef6\u304b\u3089\u7d99\u7d9a\u3057\u305fITSM\u5206\u91ce\u3078\u306e\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306e\u6ce8\u529b\u3092\u660e\u78ba\u306b\u8868\u3059\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u4eca\u3059\u3050\u306f\u3058\u3081\u3088\u3046\"><strong>\u4eca\u3059\u3050\u306f\u3058\u3081\u3088\u3046<\/strong><\/h3>\n\n\n\n<p>\u3082\u3057\u307e\u3060Jira Service Desk\u3092\u304a\u4f7f\u3044\u3067\u306a\u3044\u5834\u5408\u306f\u3001<a href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\/service-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089\u304b\u3089<\/a>\u8a73\u7d30\u306b\u3064\u3044\u3066\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u305d\u3057\u3066\u3053\u308c\u307e\u3067\u5f0a\u793e\u306b\u4fe1\u983c\u3092\u5bc4\u305b\u3066\u304f\u3060\u3055\u3063\u305f25,000\u793e\u3092\u8d85\u3048\u308bJira Service Desk\u3092\u304a\u4f7f\u3044\u306e\u304a\u5ba2\u69d8\u306b\u611f\u8b1d\u7533\u3057\u4e0a\u3052\u307e\u3059\u3002\u7686\u69d8\u306e\u5951\u7d04\u306f\u3001\u73fe\u5728\u304a\u4f7f\u3044\u306eJira Service Desk\u3068\u540c\u7b49\u30ec\u30d9\u30eb\u306e\u30b3\u30b9\u30c8\u3068\u30d7\u30e9\u30f3\u306b\u3066\u3001Jira Service Management \u306b\u81ea\u52d5\u7684\u306b\u5207\u308a\u66ff\u308f\u308a\u307e\u3059\u304c\u3001\u304a\u4f7f\u3044\u306e\u6a5f\u80fd\u306f\u3053\u308c\u307e\u3067\u3068\u540c\u3058\u3088\u3046\u306b\u52d5\u4f5c\u3044\u305f\u3057\u307e\u3059\u3002\u7ba1\u7406\u8005\u306e\u65b9\u3005\u306b\u306f\u3001\u8fd1\u3005\u63d0\u4f9b\u3055\u308c\u308b\u65b0\u3057\u3044ITSM\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u65b0\u6a5f\u80fd\u3092\u304a\u8a66\u3057\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u79fb\u884c\u3084\u5909\u66f4\u70b9\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306f\u3001<a rel=\"noreferrer noopener\" href=\"http:\/\/atlassian.com\/ja\/software\/jira\/service-management\/launch#general\" target=\"_blank\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306e\u30df\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u30c1\u30fc\u30e0\u306e\u53ef\u80fd\u6027\u3092\u89e3\u304d\u653e\u3064\u3053\u3068\u3067\u3059\u3002\u305c\u3072Jira Service Management\u3092\u304a\u8a66\u3057\u3044\u305f\u3060\u304d\u3001\u305d\u308c\u304c\u3069\u306e\u3088\u3046\u306b\u9ad8\u901f\u306a\u30c1\u30fc\u30e0\u3092\u5b9f\u73fe\u3059\u308b\u304b\u4f53\u611f\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#79f1bf\">\u66f4\u306b\u5145\u5b9f\u3057\u305f\u6a5f\u80fd\u3067\u3042\u3089\u3086\u308b\u30c1\u30fc\u30e0\u306eITSM\u3092\u727d\u5f15\u3059\u308b\u6700\u65b0\u30c4\u30fc\u30eb\u3092\u30c7\u30e2\u3092\u4ea4\u3048\u3066\u3054\u89a7\u3044\u305f\u3060\u3051\u308b\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u3054\u8996\u8074\u306f<a href=\"https:\/\/www.atlassian.com\/ja\/webinars\/international\/ja-brandnew-jira-service-management\">\u3053\u3061\u3089<\/a>\u304b\u3089\u3002<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u30d6\u30ed\u30b0\u306f\u3001\u3053\u3061\u3089\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u308b\u82f1\u6587\u30d6\u30ed\u30b0\u306e\u7ffb\u8a33\u3067\u3059\u3002\u4e07\u304c\u4e00\u5185\u5bb9\u306b\u76f8\u9055\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u539f\u6587\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002 Edwin WongHead of Product, IT, Atlas&hellip;<\/p>\n","protected":false},"author":444,"featured_media":4750,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"bitbucket_subtitle":"IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u5e02\u5834\u3078\u306e\u6ce8\u529b\u3092\u5f37\u5316","footnotes":""},"categories":[749,723,762,701,719],"tags":[625,763,22],"coauthors":[],"class_list":["post-4748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud","category-it","category-jira-service-management","category-opsgenie","category-product-news","tag-itsm","tag-it","tag-jira-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/4748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/users\/444"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/comments?post=4748"}],"version-history":[{"count":0,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/4748\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media\/4750"}],"wp:attachment":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media?parent=4748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/categories?post=4748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/tags?post=4748"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/coauthors?post=4748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}