{"id":4223,"date":"2018-09-20T11:57:47","date_gmt":"2018-09-20T02:57:47","guid":{"rendered":"https:\/\/aatljapan.wpengine.com\/?p=4223"},"modified":"2019-10-31T19:34:13","modified_gmt":"2019-10-31T10:34:13","slug":"it-teams_rethinking-service-experience-jira-service-desk-cloud","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/it-teams_rethinking-service-experience-jira-service-desk-cloud","title":{"rendered":"\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308bJira Service Desk 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decoding=\"async\" class=\"aligncenter size-medium wp-image-4226\" style=\"border: 1px solid #ffffff; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"https:\/\/aatljapan.wpengine.com\/files\/japan_blog_jsd-cloud_2.png\" alt=\"\u65b0\u3057\u3044\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\" width=\"\" height=\"\" srcset=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_2.png 2048w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_2-300x229.png 300w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_2-768x586.png 768w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_2-1024x782.png 1024w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><span style=\"font-size: 12px;\">\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u30ac\u30a4\u30c9\u3059\u308b\u65b0\u3057\u3044\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc<\/span><\/p>\n<p>\u3055\u3089\u306b\u3001\u65b0\u3057\u3044\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u8aa4\u3063\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u63d0\u51fa\u3092\u9632\u6b62\u3067\u304d\u308b\u3088\u3046\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6539\u5584\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u7570\u306a\u308b\u30ab\u30c6\u30b4\u30ea\u30fc\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30a4\u30d7\u3092\u30ea\u30f3\u30af\u3067\u305f\u3069\u308b\u4ee3\u308f\u308a\u306b\u30c1\u30b1\u30c3\u30c8\u4f5c\u6210\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u30ac\u30a4\u30c9\u3059\u308b\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\u304c\u8868\u793a\u3055\u308c\u3001\u9867\u5ba2\u306f\u3053\u308c\u306b\u6cbf\u3063\u3066\u30c1\u30b1\u30c3\u30c8\u3092\u63d0\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306e\u6539\u5584\u306b\u3088\u308a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u306e\u89e3\u6c7a\u304c\u4fc3\u9032\u3055\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u91cd\u8981\u306a\u8ab2\u984c\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>Jira Service Desk Cloud\u304b\u3089\u76f4\u63a5\u30ca\u30ec\u30c3\u30b8\u3092\u7ba1\u7406<\/h2>\n<p>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u7ba1\u7406\u306b\u304b\u304b\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u62c5\u3092\u524a\u6e1b\u3059\u308b\u6539\u5584\u3082\u306a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Jira Service Desk Cloud\u304b\u3089\u76f4\u63a5\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u8a18\u4e8b\u3092\u691c\u7d22\u3057\u305f\u308a\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u65b0\u3057\u3044\u30ca\u30ec\u30c3\u30b8\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u8ffd\u52a0\u3084\u3001\u8a18\u4e8b\u306e\u6700\u65b0\u66f4\u65b0\u65e5\u306e\u78ba\u8a8d\u3082\u3001Jira Service Desk Cloud\u4e0a\u3067\u884c\u3048\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4227\" style=\"border: 1px solid #ffffff; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"https:\/\/aatljapan.wpengine.com\/files\/japan_blog_jsd-cloud_3-1024x529.png\" alt=\"\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u7ba1\u7406\" width=\"1024\" height=\"529\" srcset=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_3-1024x529.png 1024w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_3-300x155.png 300w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_3-768x397.png 768w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_3.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" 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Desk\u5185\u3067\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8cc7\u7523\u306b\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u30c1\u30b1\u30c3\u30c8\u3092\u958b\u304d\u3001\u6301\u3063\u3066\u3044\u308b\u8cc7\u7523\u3092\u9078\u629e\u3059\u308b\u3060\u3051\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30b7\u30ea\u30a2\u30eb\u756a\u53f7\u3084OS\u3068\u3044\u3063\u305f\u8cc7\u7523\u306e\u8a73\u7d30\u306b\u52a0\u3048\u3001\u8a72\u5f53\u306e\u8cc7\u7523\u304c\u8a18\u8f09\u3055\u308c\u305f\u95a2\u9023\u30c1\u30b1\u30c3\u30c8\u3082\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3053\u304b\u3089\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u7c21\u5358\u306b\u5f71\u97ff\u8a55\u4fa1\u3092\u884c\u3044\u3001\u7d44\u7e54\u5185\u306eIT\u8cc7\u7523\u306e\u72b6\u614b\u3084\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u3088\u308a\u9069\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4228\" style=\"border: 1px solid #ffffff; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"https:\/\/aatljapan.wpengine.com\/files\/japan_blog_jsd-cloud_4-1024x866.png\" alt=\"IT\u8cc7\u7523\u7ba1\u7406\u7d71\u5408\u6a5f\u80fd\" width=\"1024\" height=\"866\" srcset=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_4-1024x866.png 1024w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_4-300x254.png 300w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_4-768x649.png 768w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blog_jsd-cloud_4.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u305c\u3072\u3001<a href=\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&amp;marketingLabel=asset-management&amp;_ga=2.223467099.1355868860.1537181565-874435802.1529901731&amp;_gac=1.247210416.1535591192.EAIaIQobChMI4oa115WT3QIVQdm9Ch2J2wOuEAEYASAAEgJWsPD_BwE\" target=\"_blank\" rel=\"noopener noreferrer\">\u30d9\u30fc\u30bf\u7248\u306e\u7d71\u5408\u6a5f\u80fd\u3092\u304a\u8a66\u3057\u306e\u3046\u3048<\/a>\u3001\u6b63\u5f0f\u7248\u306e\u767a\u8868\u307e\u3067\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\uff01<\/p>\n<h2>\u5916\u51fa\u5148\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/h2>\n<p><a href=\"https:\/\/ja.atlassian.com\/software\/jira\/service-desk\/mobile-app\" target=\"_blank\" rel=\"noopener noreferrer\">Jira Service Desk for Mobile<\/a>\u306b\u3088\u308a\u3001\u4e00\u6d41\u306e\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3092\u8d85\u3048\u3066\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002Jira Service Desk\u304cJira Cloud\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306e\u4e00\u90e8\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u6570\u30bf\u30c3\u30d7\u3067\u9867\u5ba2\u306b\u3059\u3070\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-4229\" style=\"border: 1px solid #ffffff; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"https:\/\/aatljapan.wpengine.com\/files\/japan_blob_jsd-cloud_5-1024x532.png\" alt=\"Jira Service Desk for Mobile\" width=\"1024\" height=\"532\" srcset=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blob_jsd-cloud_5-1024x532.png 1024w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blob_jsd-cloud_5-300x156.png 300w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blob_jsd-cloud_5-768x399.png 768w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/japan_blob_jsd-cloud_5.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u3053\u306e\u30a2\u30d7\u30ea\u3092\u4f7f\u3046\u3068\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4e00\u56de\u306e\u30b9\u30ef\u30a4\u30d7\u3067\u8ab2\u984c\u306e\u30a2\u30b5\u30a4\u30f3\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u9077\u79fb\u304c\u3067\u304d\u3001\u30c1\u30fc\u30e0\u306f\u5e38\u306b\u30ad\u30e5\u30fc\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u76f4\u63a5\u9867\u5ba2\u306b\u8fd4\u4fe1\u3057\u305f\u308a\u3001\u30c1\u30fc\u30e0\u5185\u3067\u30b3\u30e1\u30f3\u30c8\u3092\u9001\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3055\u3089\u306b\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u304c\u672a\u9054\u306eSLA\u3084\u7dca\u6025\u306e\u8ab2\u984c\u306b\u3044\u3064\u3067\u3082\u3069\u3053\u3067\u3082\u6c17\u3065\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u9867\u5ba2\u306e\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<h2 id=\"LaunchBlog-...\" style=\"text-align: center;\">. . .<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u305f\u4ee5\u4e0a\u306e\u6a5f\u80fd\u5f37\u5316\u306f\u3001IT\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u652f\u63f4\u3059\u308b\u3001\u3068\u3044\u3046\u79c1\u305f\u3061\u306e\u30df\u30c3\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3055\u305b\u308b\u3082\u306e\u3067\u3059\u3002\u5f15\u304d\u7d9a\u304d\u3001Jira Service Desk Cloud\u306e\u6a5f\u80fd\u8ffd\u52a0\u3092\u884c\u306a\u3063\u3066\u307e\u3044\u308a\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u304a\u5bc4\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u3082\u3057\u307e\u3060Jira Service Desk\u3092\u304a\u4f7f\u3044\u3067\u306a\u3051\u308c\u3070\u3001\u307e\u305a\u306f\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u7248\u304b\u3089\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"text-align: center;\"><a class=\"bac-button\" href=\"https:\/\/ja.atlassian.com\/software\/jira\/service-desk\/try?utm_source=website&amp;utm_medium=blog&amp;utm_campaign=jsd-cloud_new&amp;utm_content=jira-service-desk-cloud-new-features-blog\" target=\"_blank\" rel=\"noopener noreferrer\">Jira Service Desk \u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u7248\u3092\u4f7f\u3063\u3066\u307f\u308b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f\u3001IT\u904b\u7528\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u8981\u6c42\u306b\u52b9\u7387\u826f\u304f\u5fdc\u3048\u3089\u308c\u308b\u3088\u3046\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u652f\u63f4\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001IT\u30c1\u30fc\u30e0\u304c\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u7d44\u7e54\u5185\u306e&hellip;<\/p>\n","protected":false},"author":562,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"bitbucket_subtitle":"","footnotes":""},"categories":[705],"tags":[],"coauthors":[],"class_list":["post-4223","post","type-post","status-publish","format-standard","hentry","category-jira-service-desk"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/4223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/users\/562"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/comments?post=4223"}],"version-history":[{"count":0,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/4223\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media?parent=4223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/categories?post=4223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/tags?post=4223"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/coauthors?post=4223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}