{"id":3788,"date":"2016-10-20T11:26:17","date_gmt":"2016-10-20T02:26:17","guid":{"rendered":"http:\/\/aatljapan.wpengine.com\/?p=3788"},"modified":"2016-10-20T12:08:43","modified_gmt":"2016-10-20T03:08:43","slug":"extend-jira-service-desk-customer-support-new-capabilities","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/extend-jira-service-desk-customer-support-new-capabilities","title":{"rendered":"\u65b0\u6a5f\u80fd\u3092\u4f7f\u3063\u3066JIRA Service Desk \u3067\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u62e1\u5f35\u3057\u3088\u3046"},"content":{"rendered":"<p>2013\u5e74\u3001\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u73fe\u4ee3\u7684\u3067\u67d4\u8edf\u6027\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u3064\u304f\u308b\u3001\u3068\u3044\u3046\u30b7\u30f3\u30d7\u30eb\u306a\u30d3\u30b8\u30e7\u30f3\u3068\u3068\u3082\u306b\u3001JIRA Service Desk\u306f\u59cb\u52d5\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u7279\u5b9a\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u6d41\u308c\u3092\u63d0\u4f9b\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u878d\u901a\u306e\u52b9\u304f\u30d7\u30ed\u30c0\u30af\u30c8\u4f5c\u308a\u3092\u5ff5\u982d\u306b\u3057\u307e\u3057\u305f\u3002\u3053\u306e3\u5e74\u9593\u3067\u3001JIRA Service Desk\u306f\u3001IT\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3001\u307e\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u4eba\u4e8b\u3068\u3044\u3063\u305f\u30d3\u30b8\u30cd\u30b9\u90e8\u9580\u306b\u3082\u5229\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"http:\/\/blogs.atlassian.com\/2016\/05\/consumerization-of-service\/\">IT\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/a>\u304c\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u4e21\u65b9\u306e\u8003\u3048\u3092\u5909\u5316\u3055\u305b\u3066\u304d\u305f\u306e\u306b\u3068\u3082\u306a\u3044\u3001\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u4e21\u8005\u306b\u5bfe\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u306bJIRA Service Desk\u3092\u5229\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u5897\u3048\u3066\u3044\u308b\u3088\u3046\u3067\u3059\u3002\u5f93\u696d\u54e1\u306f\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3001\u30e2\u30d0\u30a4\u30eb\u8ee2\u9001\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u671b\u307f\u3001\u305d\u3057\u3066\u9867\u5ba2\u3082\u307e\u305f\u305d\u308c\u3089\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002IT\u30c1\u30fc\u30e0\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u306e\u3001\u5b64\u7acb\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306e\u65e5\u3005\u306f\u7d42\u308f\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3092\u3082\u3068\u306b\u3001\u3042\u3089\u3086\u308b\u30c1\u30fc\u30e0\u306b\u5f79\u7acb\u3064\u3068\u8003\u3048\u3089\u308c\u308b\u6a5f\u80fd\u3092\u4f5c\u308b\u305f\u3081\u306b\u79c1\u305f\u3061\u306f\u591a\u984d\u306e\u6295\u8cc7\u3092\u884c\u3044\u307e\u3057\u305f\u3002JIRA Service Desk\u306f\u3001\u5185\u90e8\u306eIT\u3060\u3051\u3067\u306a\u304f\u3001\u5916\u90e8\u306e\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3082\u52a9\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u958b\u767a\u306b\u5f79\u7acb\u3066\u305f\u3044\u4eba\u3005\u3082\u3053\u308c\u306b\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<h2>\u9867\u5ba2\u306e\u30b0\u30eb\u30fc\u30d7\u3092\u300c\u7d44\u7e54\u300d\u3068\u3057\u3066\u8003\u3048\u308b<\/h2>\n<p>\u30e6\u30fc\u30b6\u30fc\u306e\u591a\u304f\u304b\u3089\u3001\u9867\u5ba2\u540c\u58eb\u306e\u8981\u671b\u3092\u307f\u305f\u308a\u5171\u6709\u3057\u305f\u308a\u3057\u3084\u3059\u304f\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u3092\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u53d7\u3051\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u306e\u5e0c\u671b\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u3001\u3053\u306e\u5ea6\u3001JIRA Service Desk\u306b\u7d44\u7e54\u3054\u3068\u306e\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u3053\u3093\u306a\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u7d44\u7e54\u3054\u3068\u306b\u30ad\u30e5\u30fc\u3092\u6574\u7406\u3002<\/strong>\u7d44\u7e54\u3054\u3068\u306b\u30ad\u30e5\u30fc\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u305d\u306e\u7d44\u7e54\u306e\u8981\u671b\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3092\u914d\u7f6e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5916\u90e8\u306e\u7dca\u6025\u306e\u554f\u984c\u3092\u53d6\u308a\u6271\u3046\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3082\u30ad\u30e5\u30fc\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u3082\u3063\u3068\u3082\u6025\u3092\u8981\u3059\u308b\u554f\u984c\u306b\u3064\u3044\u3066\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u7d44\u7e54\u3054\u3068\u306b\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04<\/strong><strong> (SLAs)\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3002<\/strong>\u4f01\u696d\u306b\u3088\u3063\u3066\u3001\u7570\u306a\u308b\u00a0SLAs \u3092\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u7d44\u7e54\u3054\u3068\u306bSLAs\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u5927\u4e8b\u306a\u7de0\u3081\u5207\u308a\u3092\u9003\u3057\u3066\u3044\u306a\u3044\u304b\u3068\u5fc3\u914d\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u60a9\u307f\u3092\u6e1b\u3089\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u7d44\u7e54\u3054\u3068\u306b\u5831\u544a\u66f8\u3092\u4f5c\u6210\u3002<\/strong>\u9867\u5ba2\u3082\u3057\u304f\u306f\u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30d8\u30eb\u30d7\u5b9f\u7e3e\u3092\u78ba\u8a8d\u3057\u305f\u3044\u5834\u5408\u3001\u4f01\u696d\u3054\u3068\u306b\u5831\u544a\u66f8\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><a href=\"http:\/\/aatljapan.wpengine.com\/files\/Picture1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3789 aligncenter\" src=\"http:\/\/aatljapan.wpengine.com\/files\/Picture1-300x203.png\" alt=\"picture1\" width=\"417\" height=\"282\" srcset=\"https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/Picture1-300x203.png 300w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/Picture1-768x520.png 768w, https:\/\/aatljapan.wpengine.com\/wp-content\/uploads\/Picture1.png 810w\" sizes=\"auto, (max-width: 417px) 100vw, 417px\" \/><\/a><\/p>\n<p>\u305d\u3057\u3066\u3053\u3046\u3044\u3063\u305f\u6a5f\u80fd\u306e\u30d0\u30ea\u30e5\u30fc\u306f\u3001\u3042\u306a\u305f\u306e\u9867\u5ba2\u306b\u3082\u5c4a\u304d\u307e\u3059\u3002\u304a\u4e92\u3044\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u95b2\u89a7\u3084\u5171\u6709\u3067\u304d\u3001\u901a\u77e5\u3092\u53d7\u3051\u53d6\u308c\u308b\u3088\u3046\u306b\u767b\u9332\u3082\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/confluence.atlassian.com\/servicedeskcloud\/blog\/2016\/09\/group-customers-in-organizations\">\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u65b9\u6cd5<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<div class=\"dialog info\" style=\"padding-left: 20px; padding-right: 20px; background-image: none;\"><b>\u30d7\u30ed\u306e\u30d2\u30f3\u30c8<\/b><br \/>\n\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u3001Excel\u3084\u305d\u306e\u4ed6\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u4f7f\u3063\u3066\u3044\u307e\u3059\u304b? \u00a0JIRA \u306e API \u3092\u4f7f\u3063\u3066\u9867\u5ba2\u306e\u304a\u540d\u524d\u3068 E \u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092 JIRA Service Desk \u306b\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u307e\u3057\u3087\u3046\u3002<a href=\"https:\/\/developer.atlassian.com\/jiracloud\/jira-service-desk-cloud-development-39981106.html\">\u3053\u3061\u3089\u3067\u8a73\u3057\u304f<\/a>\u00a0\u304a\u8aad\u307f\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u79c1\u305f\u3061\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u306b\u3082\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u7126\u70b9\u3092\u304a\u3044\u305f\u30a2\u30c9\u30aa\u30f3\u304c\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u65b9\u306f\u3001\u4f01\u696d\u306b\u3064\u3044\u3066\u306e\u6982\u8981\u60c5\u5831\u3092\u4fdd\u5b58\u3067\u304d\u308b\u3001<a href=\"https:\/\/marketplace.atlassian.com\/plugins\/nl.avisi.jira.plugins.relations-for-jira\/cloud\/overview\">Atlas CRM<\/a>\u00a0\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/div>\n<h2>\u9867\u5ba2\u5b9b\u3066E\u30e1\u30fc\u30eb\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3088\u3046<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-35720 aligncenter\" src=\"http:\/\/blogs.atlassian.com\/wp-content\/uploads\/Email_illustration.png\" alt=\"email_illustration\" width=\"252\" height=\"252\" \/><\/p>\n<p>\u9867\u5ba2\u3092\u305d\u308c\u305e\u308c\u306e\u7d44\u7e54\u306b\u30b0\u30eb\u30fc\u30d7\u5206\u3051\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306b\u9001\u308bE\u30e1\u30fc\u30eb\u3082\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u597d\u307f\u306b\u5408\u308f\u305b\u305f\u8272\u3001\u30d5\u30a9\u30f3\u30c8\u3001\u30ed\u30b4\u306a\u3069\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u72ec\u81ea\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u53cd\u6620\u3057\u305f\u30c7\u30b6\u30a4\u30f3\u8981\u7d20\u3092E\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u52a0\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u9867\u5ba2\u5b9bE\u30e1\u30fc\u30eb\u306e\u5185\u5bb9\u3092\u5909\u3048\u308b\u305f\u3081\u306e\u30eb\u30fc\u30eb\u3084\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u6700\u5f8c\u306b\u3001\u3044\u3064\u3001\u3069\u306e\u3088\u3046\u306bE\u30e1\u30fc\u30eb\u304c\u9001\u3089\u308c\u308b\u304b\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3068\u30eb\u30fc\u30eb\u3067\u7ba1\u7406\u3057\u3066\u3001\u8ffd\u52a0\u696d\u52d9\u3092\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u9867\u5ba2\u306b\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/confluence.atlassian.com\/servicedeskcloud\/blog\/2016\/09\/customize-the-notifications-you-send-to-your-customers\">E\u30e1\u30fc\u30eb<\/a>\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u65b9\u6cd5\u306b\u3064\u3044\u3066\u77e5\u308a\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30ca\u30ec\u30c3\u30b8\u30fb\u30d3\u30e5\u30fc<\/h2>\n<p>JIRA Service Desk \u306e\u5229\u7528\u8005\u306f\u3001<a href=\"https:\/\/ja.atlassian.com\/software\/confluence\">Confluence\u00a0<\/a>\u3092\u4f7f\u3063\u3066\u3001\u81ea\u5206\u305f\u3061\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u306e\u7c21\u5358\u306a\u7d71\u5408\u3092\u884c\u3048\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u4f5c\u308a\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u305f\u3061\u304c\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30dd\u30fc\u30bf\u30eb\u3092\u901a\u3058\u3066\u3001\u4e00\u822c\u7684\u306a\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u81ea\u5206\u305f\u3061\u81ea\u8eab\u3067\u697d\u306b\u56de\u7b54\u3092\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30ca\u30ec\u30c3\u30b8\u30fb\u30d3\u30e5\u30fc\u3067\u306f\u3001How to \u30ac\u30a4\u30c9\u3084\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u3044\u3063\u305f\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u30b9\u30de\u30fc\u30c8\u306b\u63a8\u85a6\u3055\u308c\u307e\u3059\u3002\u305d\u308c\u3089\u306f\u30c1\u30b1\u30c3\u30c8\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u8a18\u4e8b\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u89e3\u6c7a\u4e2d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u3001JIRA Service Desk \u3068Confluence\u00a0\u306e\u9593\u3092\u884c\u3063\u305f\u308a\u6765\u305f\u308a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6307\u5148\u306b\u7b54\u3048\u3092\u7f6e\u304f\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u697d\u306b\u7d20\u65e9\u304f\u56de\u7b54\u3067\u304d\u307e\u3059\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u95a2\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u304c\u5b58\u5728\u3057\u306a\u3044\u5834\u5408\u306b\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u81ea\u5206\u306e\u30b9\u30af\u30ea\u30fc\u30f3\u304b\u3089\u7c21\u5358\u306b\u8a18\u4e8b\u4f5c\u6210\u3092\u884c\u3044\u3001\u9867\u5ba2\u3068\u30dc\u30bf\u30f3\u30af\u30ea\u30c3\u30af\u4e00\u3064\u3067\u305d\u308c\u3092\u5171\u6709\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/confluence.atlassian.com\/servicedeskcloud\/serving-customers-with-a-knowledge-base-732528995.html\">\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306e\u65b9\u6cd5<\/a>\u306f\u3053\u3061\u3089\u3067\u3059\u3002<\/p>\n<h2>\u59cb\u3081\u307e\u3057\u3087\u3046<\/h2>\n<p>\u5f93\u696d\u54e1\u5bfe\u8c61\u304b\u9867\u5ba2\u5bfe\u8c61\u304b\u306b\u95a2\u308f\u3089\u305a\u3001JIRA Service Desk\u00a0\u306f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5bb9\u6613\u306b\u3057\u307e\u3059\u3002\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306b\u3064\u3044\u3066\u3054\u5b58\u77e5\u3067\u3057\u305f\u304b ? \u4e0b\u304b\u3089\u8a73\u7d30\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"text-align: center;\"><a class=\"bac-button\" href=\"https:\/\/ja.atlassian.com\/software\/jira\/service-desk\/customer-service?_ga=1.154394360.1339171134.1475628687\">JIRA Service Desk \u306b\u3064\u3044\u3066\u5b66\u3076<\/a><\/p>\n<p style=\"text-align: center;\">*\u672c\u30d6\u30ed\u30b0\u306f ATLASSIAN blogs \u3092\u7ffb\u8a33\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u672c\u6587\u4e2d\u306e\u65e5\u6642\u306a\u3069\u306f\u6295\u7a3f\u5f53\u6642\u306e\u3082\u306e\u3067\u3059\u306e\u3067\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<br \/>\n*\u539f\u6587 : 2016 \u5e74 10 \u6708 12 \u65e5\u6295\u7a3f\u3001&#8221;<a href=\"http:\/\/blogs.atlassian.com\/2016\/10\/extend-jira-service-desk-customer-support-new-capabilities\/?preview_id=35717&amp;preview_nonce=932cced1f1&amp;_thumbnail_id=35484&amp;preview=true\"><span class=\"goog-gtc-unit\"><span class=\"goog-gtc-translatable\" dir=\"ltr\">Extend JIRA Service Desk for customer support with new capabilities<\/span><\/span><\/a>&#8220;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>2013\u5e74\u3001\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u73fe\u4ee3\u7684\u3067\u67d4\u8edf\u6027\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u3064\u304f\u308b\u3001\u3068\u3044\u3046\u30b7\u30f3\u30d7\u30eb\u306a\u30d3\u30b8\u30e7\u30f3\u3068\u3068\u3082\u306b\u3001JIRA Service Desk\u306f\u59cb\u52d5\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u7279&hellip;<\/p>\n","protected":false},"author":516,"featured_media":3790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"bitbucket_subtitle":"","footnotes":""},"categories":[1],"tags":[],"coauthors":[],"class_list":["post-3788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/3788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/users\/516"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/comments?post=3788"}],"version-history":[{"count":0,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/3788\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media\/3790"}],"wp:attachment":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media?parent=3788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/categories?post=3788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/tags?post=3788"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/coauthors?post=3788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}