{"id":3195,"date":"2015-10-08T10:12:35","date_gmt":"2015-10-08T01:12:35","guid":{"rendered":"http:\/\/aatljapan.wpengine.com\/?p=3195"},"modified":"2015-10-08T10:12:35","modified_gmt":"2015-10-08T01:12:35","slug":"jira-service-desk-3-built-service-teams","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/jira-service-desk-3-built-service-teams","title":{"rendered":"JIRA Service Desk 3 \u30ea\u30ea\u30fc\u30b9: ITIL \u306b\u5bfe\u5fdc\u3057\u305f\u3044 IT \u30c1\u30fc\u30e0\u306b\u52a0\u3048\u3001\u975e\u6280\u8853\u7cfb\u30c1\u30fc\u30e0\u5411\u3051\u306e\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3082\u63d0\u4f9b"},"content":{"rendered":"<div class=\"postcontent\">\n<div class=\"embed-youtube\">\n<div class=\"embed-youtube\"><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/DYLMPHC9jcQ?list=PLaD4FvsFdarRrCSzpqvcqoCYDY2GrwaVL&amp;controls=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306e\u793e\u54e1\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u89e6\u308c\u3042\u3044\u3001\u8a71\u3092\u805e\u304f\u3053\u3068\u304c\u5927\u597d\u304d\u3067\u3059\u30022 \u5e74\u524d\u306b\u958b\u50ac\u3055\u308c\u305f Summit 2013 \u3067\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f JIRA \u3092 IT \u30c1\u30b1\u30c3\u30c8\u30c4\u30fc\u30eb\u3068\u3057\u3066\u898b\u3066\u3044\u305f\u9867\u5ba2\u306b\u5fdc\u3048\u3001JIRA Service Desk \u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002Summit 2014 \u3067\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u81ea\u7531\u306b\u767a\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u4fa1\u683c\u30e2\u30c7\u30eb\u3092\u63a1\u7528\u3057\u305f\u65b0\u3057\u3044 JIRA Service Desk \u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u4eca\u65e5\u3001\u65b0\u305f\u306a\u9032\u5316\u3092\u767a\u8868\u3067\u304d\u308b\u3053\u3068\u3092\u3046\u308c\u3057\u304f\u601d\u3044\u307e\u3059\u3002JIRA Service Desk 3 \u3067\u3059!<\/p>\n<p>\u5f53\u521d\u304b\u3089\u3001JIRA Service Desk \u306b\u3088\u308b\u5f53\u793e\u306e\u30d3\u30b8\u30e7\u30f3\u306f\u3001IT \u30c1\u30fc\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3078\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u304a\u5c4a\u3051\u3059\u308b\u3053\u3068\u3067\u3057\u305f\u3002JIRA Service Desk 3 \u306b\u306f\u3001\u7686\u69d8\u306b\u611b\u3055\u308c\u3066\u3044\u308b JIRA \u306e\u5168\u3066\u304c\u5165\u3063\u3066\u3044\u307e\u3059\u3002IT \u30c1\u30fc\u30e0\u5411\u3051\u306e\u5c02\u7528\u6a5f\u80fd\u3001\u4f8b\u3048\u3070\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3084\u554f\u984c\u7ba1\u7406\u3001\u305d\u3057\u3066\u5909\u66f4\u7ba1\u7406\u306a\u3069\u3067\u3059\u3002\u3055\u3089\u306b\u3001JIRA Service Desk \u306f\u4eca\u3001\u4fa1\u683c\u3084\u30d1\u30c3\u30b1\u30fc\u30b8\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u305f\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30f3\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4eca\u3067\u306f 1 \u4e07\u3092\u8d85\u3048\u308b IT \u30c1\u30fc\u30e0\u304c JIRA Service Desk \u3092\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7406\u7531\u306f\u3053\u3046\u3067\u3059\u3002<\/p>\n<h2>\u30b7\u30f3\u30d7\u30eb\u306a\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406<\/h2>\n<p>\u5f93\u6765\u306e IT \u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4fa1\u683c\u304c\u9ad8\u304f\u5c0e\u5165\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u56f0\u96e3\u3067\u3057\u305f\u3002\u5f53\u793e\u306f\u3001JIRA Service Desk \u3092\u4f7f\u3063\u3066\u521d\u65e5\u304b\u3089\u305d\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u7d04\u675f\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u304c\u3001\u7686\u69d8\u306b\u672c\u5f53\u306b\u559c\u3093\u3067\u4f7f\u3063\u3066\u9802\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u958b\u767a\u3057\u305f\u7406\u7531\u3067\u3059\u3002\u305d\u3057\u3066\u3001\u7686\u69d8\u304c\u3088\u308a\u65e9\u304f\u4fa1\u5024\u3092\u751f\u307f\u51fa\u305b\u308b\u3088\u3046\u306b\u3001IT \u30c1\u30fc\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u3059\u3050\u306b\u4f7f\u3048\u308b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u305f\u304f\u3055\u3093\u8a70\u3081\u8fbc\u307f\u307e\u3057\u305f\u3002<\/p>\n<p>JIRA Service Desk 3 \u3067\u306f\u3001\u8a2d\u5b9a\u6e08\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u65b0\u3057\u304f 2 \u3064\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32461 size-large\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/CreateNewSD_Annotated-600x262.jpg\" alt=\"JIRA Service Desk 3 Project Templates\" width=\"600\" height=\"262\" \/><\/p>\n<ul>\n<li><strong>IT \u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af<\/strong>\u3002IT \u30c1\u30fc\u30e0\u306e\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306b\u5fc5\u8981\u306a\u5168\u3066\u304c\u5165\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u5909\u66f4\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u7ba1\u7406\u306a\u3069\u3092\u884c\u3046\u305f\u3081\u306b\u7528\u610f\u3057\u305f ITIL \u7528\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3082\u542b\u307e\u308c\u307e\u3059\u3002<\/li>\n<li><strong>\u30d9\u30fc\u30b7\u30c3\u30af\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af<\/strong>\u3002\u6280\u8853\u7cfb\u3067\u306f\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u3059\u3050\u306b\u5229\u7528\u958b\u59cb\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32462 size-large\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/image2015-9-9-15-47-19-600x225.png\" alt=\"JIRA Service Desk 3 Problem Change Incident\" width=\"600\" height=\"225\" \/><\/p>\n<p>\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u6700\u5927\u9650\u306b\u4f7f\u3044\u3084\u3059\u304f\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9 (UI) \u306b\u3044\u304f\u3064\u304b\u306e\u5909\u66f4\u3092\u52a0\u3048\u307e\u3057\u305f\u3002\u3053\u306e\u65b0\u3057\u3044 UI \u306b\u3088\u308a\u3001IT \u30c1\u30fc\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u4e00\u756a\u91cd\u8981\u306a\u3053\u3068\u3001\u4f8b\u3048\u3070\u30ad\u30e5\u30fc\u3084\u9867\u5ba2\u3084\u30ec\u30dd\u30fc\u30c8\u306a\u3069\u306b\u3001\u7c21\u5358\u306b\u5c02\u5ff5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32463 size-large\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/JSDQueues_Annotated-600x262.jpg\" alt=\"JIRA Service Desk 3 IA \" width=\"600\" height=\"262\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u7686\u69d8\u306e\u9867\u5ba2\u306b\u559c\u3093\u3067\u3082\u3089\u3048\u308b\u3088\u3046\u306b\u3001JIRA Service Desk 3 \u306b\u4ee5\u4e0b\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li><strong>\u4f1a\u8a71\u98a8\u306e E \u30e1\u30fc\u30eb\u901a\u77e5\u3002<\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30ed\u30dc\u30c3\u30c8\u306e\u3088\u3046\u306a\u5370\u8c61\u3092\u4e0e\u3048\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u4eba\u9593\u5473\u3092\u3060\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c9\u30e9\u30c3\u30b0\u30fb\u30a2\u30f3\u30c9\u30fb\u30c9\u30ed\u30c3\u30d7\u3067\u306e\u30d5\u30a1\u30a4\u30eb\u6dfb\u4ed8\u3002<\/strong>\u8a00\u8449\u3060\u3051\u3067\u306f\u5341\u5206\u3067\u306f\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4e21\u65b9\u304c\u3001\u7c21\u5358\u306b\u30d5\u30a1\u30a4\u30eb\u3092\u30c1\u30b1\u30c3\u30c8\u306b\u30c9\u30e9\u30c3\u30b0\u30fb\u30a2\u30f3\u30c9\u30fb\u30c9\u30ed\u30c3\u30d7\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306e\u5f37\u5316\u3002<\/strong>\u4e3b\u306a\u30c1\u30fc\u30e0\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u57fa\u6e96\u3092\u76e3\u8996\u3057\u307e\u3059\u3002\u6210\u529f\u3092\u795d\u798f\u3057\u3001\u6539\u5584\u306e\u6a5f\u4f1a\u3092\u8b58\u5225\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u81ea\u52d5\u5316\u30a8\u30f3\u30b8\u30f3\u3002<\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u91cd\u8981\u306a\u4ed5\u4e8b\u306b\u5c02\u5ff5\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u7e70\u308a\u8fd4\u3057\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h2>\u958b\u767a\u30c1\u30fc\u30e0\u3068 IT \u30c1\u30fc\u30e0\u304c\u3088\u308a\u826f\u3044\u95a2\u4fc2\u306b<\/h2>\n<p>\u5f53\u793e\u306f\u3001\u958b\u767a\u3068 IT \u306e\u9593\u306b\u3042\u308b\u969c\u58c1\u3092\u58ca\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u4ee5\u4e0a\u3001\u7d42\u308f\u308a\u306e\u306a\u3044\u30c1\u30b1\u30c3\u30c8\u3092\u80cc\u8ca0\u3046\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30e1\u30fc\u30eb\u306e\u884c\u304d\u3064\u623b\u308a\u3064\u3082\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u30b9\u30c6\u30fc\u30bf\u30b9\u66f4\u65b0\u306b\u969b\u3057\u30b3\u30d4\u30fc\u30fb\u30a2\u30f3\u30c9\u30fb\u30da\u30fc\u30b9\u30c8\u3082\u4e0d\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u3082\u3046\u53e4\u3044 IT \u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u983c\u308a\u306a\u3044\u7d71\u5408\u3082\u3044\u308a\u307e\u305b\u3093\u3002\u4e00\u6642\u3057\u306e\u304e\u3082\u3057\u306a\u304f\u3066\u3044\u3044\u306e\u3067\u3059\u3002\u4e8c\u5ea6\u624b\u9593\u3068\u306a\u308b\u4ed5\u4e8b\u3082\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>JIRA Service Desk \u3092\u4f7f\u3046\u3053\u3068\u3067\u3001IT \u30c1\u30fc\u30e0\u306f\u7c21\u5358\u306b\u958b\u767a\u8005\u306e\u8f2a\u306b\u5165\u308a\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3068\u30d0\u30b0\u3092\u30ea\u30f3\u30af\u3057\u3001\u9032\u6357\u72b6\u6cc1\u3092\u6700\u65b0\u306b\u4fdd\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u89e3\u6c7a\u306e\u6642\u9593\u3092\u65e9\u3081\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001IT \u3068\u958b\u767a\u306e\u9593\u306b\u91cd\u8981\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u4f5c\u308a\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002\u3053\u306e\u8a00\u8449\u306f\u672c\u5f53\u3067\u3059:<\/p>\n<blockquote>\n<p>\u300c\u3053\u308c\u3089\u306e\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u88fd\u54c1\u3092\u5168\u3066\u4e00\u7dd2\u306b\u4f7f\u3046\u3053\u3068\u3067\u3001\u79c1\u305f\u3061\u306f\u3082\u3063\u3068\u52b9\u7387\u7684\u306b\u306a\u308a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3057\u3001\u3088\u308a\u65e9\u304f\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u5f79\u306b\u7acb\u3064\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u300d<br \/>\n\u2013 Puppet Labs \u306e IT \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u30cb\u30c3\u30af\u30fb\u30ab\u30cb\u30f3\u30ac\u30e0<\/p>\n<\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32464 size-large\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/meeples_groups-03-600x298.png\" alt=\"JIRA Service Desk 3 Service Teams\" width=\"600\" height=\"298\" \/><\/p>\n<h2>\u4f1a\u793e\u5168\u4f53\u306e\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406<\/h2>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32544\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/new-rocket.png\" alt=\"new-rocket\" width=\"244\" height=\"245\" \/><\/p>\n<p>JIRA \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u958b\u767a\u3055\u308c\u305f JIRA Service Desk 3 \u3067\u306f\u3001\u6280\u8853\u7cfb\u3067\u306f\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306b JIRA \u306e\u30d1\u30ef\u30fc\u3092\u62e1\u5f35\u3057\u3066\u3044\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u30d9\u30fc\u30b7\u30c3\u30af\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u5229\u7528\u3057\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002JIRA Service Desk 3 \u306b\u3088\u308a\u3001\u4eba\u4e8b\u3084\u6cd5\u52d9\u306a\u3069\u306e\u6280\u8853\u7cfb\u3067\u306f\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u7d20\u901f\u304f\u4ed5\u4e8b\u3092\u958b\u59cb\u3057\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u4f7f\u3046\u696d\u52d9\u69cb\u9020\u3092\u4f5c\u308a\u3001\u793e\u54e1\u304c\u7c21\u5358\u306b\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u8a98\u5c0e\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<blockquote>\n<p>\u300c\u5f53\u793e\u306f\u6700\u8fd1\u3001\u7d04 2 \u9031\u9593\u3068\u3044\u3046\u958b\u767a\u671f\u9593\u3067\u3001\u5951\u7d04\u7ba1\u7406\u30c1\u30fc\u30e0\u7528\u306b JIRA Service Desk \u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u305d\u308c\u304b\u3089 6 \u30ab\u6708\u9593\u3067\u3001\u3053\u306e\u5358\u4e00\u7d71\u5408\u30dd\u30fc\u30bf\u30eb\u306b\u304a\u3044\u3066 12,000 \u4ee5\u4e0a\u306b\u53ca\u3076\u30c1\u30b1\u30c3\u30c8\u3092\u6271\u3044\u307e\u3057\u305f\u3002E \u30e1\u30fc\u30eb\u306f\u6700\u5927 30% \u6e1b\u5c11\u3057\u305f\u3068\u601d\u308f\u308c\u307e\u3059\u300d<br \/>\n\u2013 CSIRO \u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u30b5\u30e9\u30fb\u30d6\u30ec\u30a4\u30af<\/p>\n<\/blockquote>\n<h2>\u4fa1\u683c\u306b\u3064\u3044\u3066<\/h2>\n<ul>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u4fa1\u683c\u306f\u30014 \u4eba\u4ee5\u4e0a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3044\u308b\u5834\u5408 1 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u304d 20 \u30c9\u30eb\u306b\u5024\u4e0b\u3052\u3057\u307e\u3057\u305f (\u4ee5\u524d\u306f 25 \u30c9\u30eb)\u3002<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u304c\u6700\u5927 3 \u4eba\u307e\u3067\u306e\u5c0f\u3055\u306a\u30c1\u30fc\u30e0\u306b\u306f\u3001\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u6708\u984d 10 \u30c9\u30eb\u3067\u3054\u5229\u7528\u9802\u3051\u307e\u3059\u3002<\/li>\n<li>JIRA Service Desk \u306f\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30f3\u88fd\u54c1\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u5fc5\u8981\u306a\u306e\u306f JIRA Service Desk \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u307f\u3067\u3059\u3002<\/li>\n<li>\u81ea\u793e\u30b5\u30fc\u30d0\u30fc\u306b\u30c7\u30d7\u30ed\u30a4\u3057\u3066\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306e\u4fa1\u683c\u5e2f\u306b\u304a\u3044\u3066\u5024\u4e0b\u3052\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b5\u30fc\u30d0\u30fc\u88fd\u54c1\u5229\u7528\u8005\u5411\u3051\u306b\u65b0\u3057\u304f 250 \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306e\u4fa1\u683c\u5e2f\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5927\u898f\u6a21\u306a\u4f01\u696d\u306b\u306f\u3001\u30af\u30e9\u30a6\u30c9\u5229\u7528\u8005\u3067\u3082\u30b5\u30fc\u30d0\u30fc\u5229\u7528\u8005\u3067\u3082\u5e74\u9593\u4fa1\u683c\u3092\u6700\u5927 45,000 \u30c9\u30eb\u306b\u5236\u9650\u3057\u3066\u3044\u307e\u3059\uff01<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a class=\"bac-button\" href=\"https:\/\/ja.atlassian.com\/software\/jira\/service-desk\" onclick=\"analytics.track('clicked', { object: 'button', label: 'JSD3_Blog', core_funnel: false });\" target=\"_blank\">\u8a73\u7d30\u3092\u898b\u308b<\/a><\/p>\n<p style=\"text-align: center;\"><strong>\u30b5\u30fc\u30d0\u30fc\u88fd\u54c1\u3092\u3054\u5229\u7528\u4e2d\u306e\u65b9\u306f<a href=\"https:\/\/ja.atlassian.com\/software\/jira\/service-desk\/download\">\u3053\u3061\u3089<\/a>\u3067\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n<h2>\u8ffd\u52a0\u30ea\u30bd\u30fc\u30b9<\/h2>\n<p>\u65e2\u5b58\u9867\u5ba2\u306e\u7686\u69d8\u306f <a href=\"https:\/\/ja.confluence.atlassian.com\/migration\/jira-7\" target=\"_blank\">Migration Hub<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002\u4eca\u56de\u306e\u5909\u66f4\u304c\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u7406\u89e3\u3057\u3066\u9802\u304f\u305f\u3081\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<p style=\"text-align: center;\"><strong>\u3082\u3063\u3068\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f 10 \u6708 27 \u65e5 (\u706b) \u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n<p style=\"text-align: center;\"><a class=\"bac-button\" href=\"https:\/\/ja.atlassian.com\/webinars\/service-desk\/jira-service-desk-3-launch\" onclick=\"analytics.track('clicked', { object: 'button', label: 'jira-service-desk_launch-blog', core_funnel: false });\" target=\"_blank\">\u53c2\u52a0\u767b\u9332\u3059\u308b<\/a><\/p>\n<\/p><\/div>\n<p><!--\/postcontent--><\/p>\n<p><\/br><br \/>\n<small>*\u672c\u30d6\u30ed\u30b0\u306f Atlassian Blogs \u306e\u7ffb\u8a33\u3067\u3059\u3002\u672c\u6587\u4e2d\u306e\u65e5\u6642\u306a\u3069\u306f\u6295\u7a3f\u5f53\u6642\u306e\u3082\u306e\u3067\u3059\u306e\u3067\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<br \/>\n*\u539f\u6587 : 2015 \u5e74 10 \u6708 6 \u65e5\u6295\u7a3f \"<a href=\"http:\/\/blogs.atlassian.com\/2015\/10\/jira-service-desk-3-built-service-teams\/\" target=\"_blank\">JIRA Service Desk 3: built for IT and service teams<\/a>\"<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306e\u793e\u54e1\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u89e6\u308c\u3042\u3044\u3001\u8a71\u3092\u805e\u304f\u3053\u3068\u304c\u5927\u597d\u304d\u3067\u3059\u30022 \u5e74\u524d\u306b\u958b\u50ac\u3055\u308c\u305f Summit 2013 \u3067\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306f JIRA \u3092 IT \u30c1\u30b1\u30c3\u30c8\u30c4\u30fc\u30eb\u3068\u3057\u3066\u898b\u3066\u3044&hellip;<\/p>\n","protected":false},"author":340,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"bitbucket_subtitle":"","footnotes":""},"categories":[1],"tags":[567,568,570,337,569,302,324],"coauthors":[],"class_list":["post-3195","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-it-teams","tag-it-ticketing","tag-itil","tag-jira-service-desk","tag-service-teams","tag-302","tag-324"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/3195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/users\/340"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/comments?post=3195"}],"version-history":[{"count":0,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/3195\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media?parent=3195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/categories?post=3195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/tags?post=3195"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/coauthors?post=3195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}