{"id":2782,"date":"2014-12-19T13:18:10","date_gmt":"2014-12-19T04:18:10","guid":{"rendered":"http:\/\/aatljapan.wpengine.com\/?p=2782"},"modified":"2014-12-19T13:18:10","modified_gmt":"2014-12-19T04:18:10","slug":"collaborate-developers-using-jira-service-desk","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/collaborate-developers-using-jira-service-desk","title":{"rendered":"JIRA Service Desk \u3092\u7528\u3044\u3066\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3088\u3046"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-30232 size-full\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/roles.png\" alt=\"roles\" width=\"240\" height=\"240\" \/>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306e\u65b9\u305f\u3061\u304c\u3001JIRA \u3092\u611b\u3057\u3066\u6b62\u307e\u306a\u3044\u3053\u3068\u306f\u77e5\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u65e2\u306b 25,000 \u4ee5\u4e0a\u306e\u30c1\u30fc\u30e0\u304c\u4f5c\u696d\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u306b JIRA \u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u4e8b\u304b\u3089\u3082\u5206\u304b\u308a\u307e\u3059\u3002\u4eca\u5ea6\u306f\u3001\u3042\u306a\u305f\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u66f4\u306b\u6d3b\u7528\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u65e2\u306b\u3001JIRA \u306f\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u304c\u512a\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u958b\u767a\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u69d8\u306b\u3001JIRA Service Desk \u306e\u5834\u5408\u306f\u3001\u3042\u306a\u305f\u304c\u3042\u306a\u305f\u306e\u9867\u5ba2\u5411\u3051\u306b\u7d20\u6674\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u7c21\u5358\u306b\u3057\u307e\u3059\u30021 \u3064\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u4e21\u65b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308c\u3070\u3001\u6700\u9ad8\u3067\u3059\u3002JIRA \u3068 JIRA Service Desk \u3092\u4f7f\u7528\u3057\u3066\u3001\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u5411\u3051\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u8981\u6c42\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c1\u30fc\u30e0\u3092\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u30c1\u30fc\u30e0\u3068\u540c\u3058\u5834\u6240\u306b\u62b1\u3048\u307e\u3057\u3087\u3046\u3002\u898b\u4e8b\u306a\u30a2\u30a4\u30c7\u30a3\u30a2\u3060\u3068\u601d\u3044\u307e\u305b\u3093\u304b\uff1f<\/p>\n<p>JIRA Service Desk \u306f\u3001\u3042\u306a\u305f\u306e\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u304c\u5b9f\u969b\u306b <i>\u4f7f\u3044\u305f\u3044<\/i> \u3068\u9858\u3063\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306a\u306e\u3067\u3059\u3002\u305d\u306e\u7406\u7531\u306f\u3001\u4ee5\u4e0b\u306b\u7d9a\u304d\u307e\u3059\u3002<\/p>\n<h2>JIRA Service Desk \u306b\u304a\u3051\u308b\u5f79\u5272\u306e\u7c21\u6f54\u306a\u30ac\u30a4\u30c9<\/h2>\n<p>\u5f79\u5272\u306f\u30013 \u3064\u3042\u308a\u307e\u3059<\/p>\n<p>(1) <b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/b> \u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9 \u30ea\u30af\u30a8\u30b9\u30c8\u306b\u643a\u308f\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e\u3053\u3068\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<ul>\n<li>Service Desk \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u30a2\u30af\u30bb\u30b9<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af \u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u4e0a\u3067\u9077\u79fb\u3055\u305b\u308b<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u304b\u3089\u898b\u3048\u308b\u30b3\u30e1\u30f3\u30c8\u3092\u6b8b\u3059<\/li>\n<\/ul>\n<p>(2) <b>\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc<\/b> \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u304b\u3089\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u95a2\u3057\u3066\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u4ee5\u4e0b\u306e\u3053\u3068\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<ul>\n<li>Service Desk \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5185\u306e\u8ab2\u984c\u3092\u95b2\u89a7<\/li>\n<li>\u5185\u90e8\u5411\u3051\u30b3\u30e1\u30f3\u30c8\u3092\u6b8b\u3059<\/li>\n<\/ul>\n<p>(3) <b>\u30ab\u30b9\u30bf\u30de\u30fc<\/b> \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u53d6\u308a\u7d44\u3080\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3001\u4ee5\u4e0b\u306e\u3053\u3068\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb\u3078\u30a2\u30af\u30bb\u30b9<\/li>\n<li>\u81ea\u5206\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u95b2\u89a7<\/li>\n<li>\u30b3\u30e1\u30f3\u30c8\u3092\u6b8b\u3059<\/li>\n<\/ul>\n<h2 style=\"text-align: left;\">\u30d1\u30fc\u30c8 1: \u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u3092\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u3068\u3057\u3066\u8ffd\u52a0\u3059\u308b\u65b9\u6cd5<\/h2>\n<p>\u307e\u305a\u306f\u3001\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u3067\u3042\u308b Emma \u3092\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u3068\u3057\u3066\u52a0\u3048\u308b\u3068\u3053\u308d\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u3042\u306a\u305f\u306e Service Desk \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u304a\u3044\u3066\u3001 People (\u30e6\u30fc\u30b6\u30fc) \u30bf\u30d6\u4e0b\u306b\u3042\u308b Collaborators (\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc) \u30da\u30fc\u30b8\u306b\u884c\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-30235 aligncenter\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/trythis-300x267.jpeg\" alt=\"trythis\" width=\"300\" height=\"267\" \/><\/p>\n<p>\u53f3\u7aef\u304b\u3089\u3001\u300c\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u3092\u8ffd\u52a0\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n<p>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306e\u540d\u524d\u3042\u308b\u3044\u306f\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5165\u529b\u3057\u59cb\u3081\u308b\u3068\u3001JIRA \u304c\u81ea\u52d5\u7684\u306b\u30e6\u30fc\u30b6\u30fc\u3092\u8868\u793a\u3057\u307e\u3059\u3002\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306b\u3057\u305f\u3044\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u3092\u898b\u3064\u3051\u305f\u3089\u3001\u305d\u306e\u4eba\u306e\u540d\u524d\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u6b21\u306b\u3001\u300c\u30e6\u30fc\u30b6\u30fc\u3092\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306b\u3059\u308b\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30241\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/Screen-Shot-2014-12-16-at-11.51.47-AM.png\" alt=\"Screen Shot 2014-12-16 at 11.51.47 AM\" width=\"500\" height=\"313\" \/><\/p>\n<p>\u3053\u308c\u3060\u3051\u3067\u7d42\u308f\u308a\u3067\u3059\uff01<\/p>\n<p>\u3053\u308c\u3067\u3001Emma \u306f\u3042\u306a\u305f\u306e JIRA Service Desk \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5f7c\u5973\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u95b2\u89a7\u3001\u307e\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3059\u308b\u5185\u90e8\u30b3\u30e1\u30f3\u30c8\u3092\u6b8b\u305b\u307e\u3059\u3002<\/p>\n<h2 style=\"text-align: left;\">\u30d1\u30fc\u30c8 2: JIRA Service Desk \u3092\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u3068\u5354\u529b\u3057\u3066\u4f7f\u7528\u3059\u308b\u65b9\u6cd5<\/h2>\n<p>\u307e\u305a\u306f\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u6271\u3044\u307e\u3057\u3087\u3046\u3002\u4ee5\u4e0b\u306e\u30b7\u30ca\u30ea\u30aa\u3092\u8003\u3048\u3066\u307f\u307e\u3059\u3002<\/p>\n<blockquote><p>\u5927\u5b66\u751f\u306e Mitch \u306f\u3001\u81ea\u5206\u306e\u30d6\u30e9\u30a6\u30b6\u3067\u306f\u5927\u5b66\u306e\u30a4\u30f3\u30c8\u30e9\u30cd\u30c3\u30c8\u3092\u958b\u3051\u306a\u3044\u3068\u3044\u3046\u4e0d\u5e73\u3092\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u3067\u8ff0\u3079\u3066\u3001\u5927\u5b66\u306e IT \u30c1\u30fc\u30e0\u306b\u63d0\u51fa\u3057\u307e\u3057\u305f\u3002\u30a2\u30ca\u30ea\u30b9\u30c8\u306e Jennifer \u304c\u78ba\u8a8d\u3057\u3066\u307f\u307e\u3059\u3002\u5f7c\u5973\u306f\u3001\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306e\u529b\u304c\u5fc5\u8981\u306b\u306a\u308b\u4e8b\u3092\u5206\u304b\u3063\u3066\u3044\u307e\u3059\u3002<\/p><\/blockquote>\n<p>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306e Emma \u306b\u767b\u5834\u3057\u3066\u3082\u3089\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><b>\u30b9\u30c6\u30c3\u30d7 1: \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u8ab2\u984c\u3092\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u3068\u5171\u6709\u3059\u308b<\/b><\/p>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001@mentions \u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306b\u8a00\u53ca\u3059\u308b\u5185\u90e8\u30b3\u30e1\u30f3\u30c8\u3092\u6b8b\u305b\u307e\u3059\u3002\u307e\u305a \uff20\u3092\u3001\u305d\u306e\u5f8c\u306b\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306e\u540d\u524d\u3092\u5165\u529b\u3059\u308b\u3060\u3051\u3067\u3059\u3002JIRA \u304c\u3001\u81ea\u52d5\u7684\u306b\u30e6\u30fc\u30b6\u30fc\u3092\u8868\u793a\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30242\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/Screen-Shot-2014-12-16-at-11.56.40-AM.png\" alt=\"Screen Shot 2014-12-16 at 11.56.40 AM\" width=\"500\" height=\"329\" \/><\/p>\n<p>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u3092\u9078\u629e\u3057\u3066\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u66f8\u304d\u307e\u3059\u3002\u5f7c\u5973\u306e\u5bfe\u5fdc\u3092\u8981\u3059\u308b\u30c1\u30b1\u30c3\u30c8\u306b\u95a2\u3057\u3066\u3001\u5f7c\u5973\u3042\u3066\u306b\u30e1\u30fc\u30eb\u901a\u77e5\u304c\u9001\u3089\u308c\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b3\u30e1\u30f3\u30c8\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u5c65\u6b74\u306b\u4fdd\u5b58\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><b>\u30b9\u30c6\u30c3\u30d7 2: \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5185\u306b\u3001\u30ea\u30f3\u30af\u3055\u308c\u305f\u30d0\u30b0\u3092\u4f5c\u6210\u3059\u308b<\/b><\/p>\n<p>JIRA \u5185\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u3092\u78ba\u8a8d\u5f8c\u3001Emma \u306f\u30a8\u30e9\u30fc\u306e\u8907\u88fd\u306b\u6210\u529f\u3057\u3066\u3001\u305d\u308c\u304c\u30a4\u30f3\u30c8\u30e9\u30cd\u30c3\u30c8\u5185\u306e\u30d0\u30b0\u3067\u3042\u308b\u3053\u3068\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u5f7c\u5973\u306f\u3001\u81ea\u8eab\u306e JIRA \u958b\u767a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5185\u306b\u30d0\u30b0\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30244\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/Screen-Shot-2014-12-16-at-11.57.20-AM.png\" alt=\"Screen Shot 2014-12-16 at 11.57.20 AM\" width=\"500\" height=\"235\" \/><\/p>\n<div class=\"dialog success\">\n<p>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u306f\u5225\u500b\u306b\u81ea\u3089\u306e JIRA \u8ab2\u984c\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001JIRA Service Desk \u304c\u9867\u5ba2\u306b\u5411\u3051\u3066\u6700\u9069\u5316\u3055\u308c\u7d20\u6674\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4e00\u65b9\u3001JIRA \u306f\u88fd\u54c1\u30c1\u30fc\u30e0\u304c\u81ea\u3089\u306e\u4f5c\u696d\u3092\u8a08\u753b\u30fb\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u306b\u6700\u9069\u5316\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u3092\u5206\u3051\u3066\u304a\u304f\u5229\u70b9\u306f\u3001\u4ed6\u306b\u3082\u3044\u304f\u3064\u304b\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u304c\u3001\u30d0\u30b0\u7ba1\u7406\u306b\u3042\u305f\u3063\u3066\u81ea\u3089\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5f97\u3089\u308c\u308b\u3002<\/li>\n<li>\u8907\u6570\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u3092\u4e00\u3064\u306e\u30d0\u30b0\u306b\u30ea\u30f3\u30af\u3067\u304d\u308b\u305f\u3081\u3001\u554f\u984c\u7ba1\u7406\u3068\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3092\u5f15\u304d\u96e2\u305b\u308b\u3002<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3001\u5f15\u304d\u7d9a\u304d\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u30b7\u30f3\u30d7\u30eb\u306a\u95a2\u4fc2\u6027\u3092\u7dad\u6301\u51fa\u6765\u308b\u3002<\/li>\n<\/ol>\n<\/div>\n<p>\u6b21\u306b\u3001\u30a2\u30ca\u30ea\u30b9\u30c8\u304c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u8ab2\u984c\u3092\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u306b\u30ea\u30f3\u30af\u3055\u305b\u307e\u3059\u3002\u3053\u306e\uff12\u3064\u304c\u30ea\u30f3\u30af\u3055\u308c\u308b\u3068\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u3092\u958b\u304f\u3060\u3051\u3067\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u8ab2\u984c\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u78ba\u8a8d\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30245\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/Screen-Shot-2014-12-16-at-11.58.07-AM.png\" alt=\"Screen Shot 2014-12-16 at 11.58.07 AM\" width=\"500\" height=\"272\" \/><\/p>\n<p>Jennifer \u306f\u3001Emma \u306b\u6700\u65b0\u60c5\u5831\u3092\u6c42\u3081\u306a\u304f\u3066\u3082\u3001\u30d0\u30b0\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u898b\u5b88\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u9593\u3001Emma \u306f\u81ea\u8eab\u306e\u901a\u5e38\u306e JIRA \u958b\u767a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f7f\u7528\u3057\u3066\u30d0\u30b0\u306b\u53d6\u308a\u304b\u304b\u308c\u307e\u3059\u3002<\/p>\n<p><b>\u30b9\u30c6\u30c3\u30d7 3: \u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u304c\u5b8c\u4e86\u3057\u305f\u4e8b\u3092\u30a2\u30ca\u30ea\u30b9\u30c8\u306b\u5831\u544a\u3059\u308b<\/b><\/p>\n<p>\u3055\u3066\u3001\u72b6\u6cc1\u3092\u65e9\u9001\u308a\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u30fb\u30fb\u30fb\u30d0\u30b0\u304c\u4fee\u6b63\u3055\u308c\u3066\u3044\u307e\u3059\u306d\uff01Emma \u306f\u7d42\u4e86\u3057\u305f\u5f8c\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3042\u308b Jennifer \u3092 @mentions \u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30228\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/pt2d.png\" alt=\"pt2d\" width=\"500\" height=\"82\" \/><\/p>\n<p>Jennifer \u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u304b\u3089\u3082\u8ab2\u984c\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30227\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/pt2e.png\" alt=\"pt2e\" width=\"500\" height=\"294\" \/><\/p>\n<blockquote><p>\u30ea\u30f3\u30af\u3055\u308c\u305f\u6839\u672c\u7684\u306a\u554f\u984c\u304c\u89e3\u6d88\u3055\u308c\u305f\u969b\u3001JIRA Service Desk \u304c\u81ea\u52d5\u7684\u306b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u8ab2\u984c\u3092\u89e3\u6d88\u3057\u3066\u304f\u308c\u305f\u3089\u7d20\u6674\u3089\u3057\u3044\u3067\u3059\u3088\u306d\uff1f\u79c1\u305f\u3061\u306f\u3001\u73fe\u5728\u3053\u308c\u3092\u691c\u8a0e\u4e2d\u3067\u3059\u3002\u5f53\u793e\u306e\u30d1\u30d6\u30ea\u30c3\u30af\u306a\u8ab2\u984c\u30c8\u30e9\u30c3\u30ab\u30fc\u3067\u3001\u305d\u306e\u6a5f\u80fd\u306b\u6295\u7968\u3057\u3066\u4e0b\u3055\u3044\u3002 <a href=\"https:\/\/jira.atlassian.com\/browse\/JSD-1199\"> JIRA.Atlassian.com JSD-1199<\/a><br \/>\n\u4ed6\u306b\u3082\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u6839\u672c\u7684\u306a\u30d0\u30b0\u306e\u9593\u306b\u304a\u3051\u308b\u3001\u7d20\u6674\u3089\u3057\u3044\u7d71\u5408\u304c\u601d\u3044\u5f53\u308a\u307e\u3059\u304b\uff1f\u3082\u3057\u3082\u3042\u308b\u5834\u5408\u306f\u3001\u662f\u975e\u805e\u304b\u305b\u3066\u4e0b\u3055\u3044\uff01<\/p><\/blockquote>\n<p><b>\u30b9\u30c6\u30c3\u30d7 4: \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30d0\u30b0\u304c\u4fee\u6b63\u3055\u308c\u305f\u4e8b\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u901a\u77e5\u3059\u308b<\/b><\/p>\n<p>\u30d0\u30b0\u304c\u7d42\u4e86\u3057\u305f\u305f\u3081\u3001Jennifer \u306f\u554f\u984c\u304c\u89e3\u6d88\u3055\u308c\u305f\u65e8\u3092\u9867\u5ba2\u306b\u4f1d\u3048\u3089\u308c\u307e\u3059\u3002\u5f7c\u5973\u306f Mitch \u306b\u56de\u7b54\u3057\u3066\u3001\u30a4\u30f3\u30c8\u30e9\u30cd\u30c3\u30c8\u304c\u518d\u3073\u52d5\u4f5c\u3059\u308b\u3053\u3068\u3092\u4f1d\u3048\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30226\" style=\"border: 1px solid #cee1f2; border-top-left-radius: 3px; border-top-right-radius: 3px; border-bottom-right-radius: 3px; border-bottom-left-radius: 3px; margin-top: 0px; margin-bottom: 0px;\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/pt2f.png\" alt=\"pt2f\" width=\"500\" height=\"259\" \/><\/p>\n<p>Emma \u306f\u554f\u984c\u3092\u78ba\u8a8d\u3059\u308b\u969b\u306b JIRA \u3092\u4e00\u5207\u51fa\u306a\u304f\u3066\u3088\u304b\u3063\u305f\u305f\u3081\u3001\u3068\u3066\u3082\u559c\u3093\u3067\u3044\u307e\u3059\u3002Jennifer \u306f\u3001Emma \u306b\u805e\u304b\u306a\u304f\u3066\u3082\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u305d\u3057\u3066\u3001Mitch \u306f\u5f53\u7136\u306e\u4e8b\u306a\u304c\u3089\u3001\u7d20\u6674\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002\u6b63\u306b\u3001win-win-win \u3067\u3059\u306d\u3002<\/p>\n<h2>\u6e96\u5099\u306f\u51fa\u6765\u307e\u3057\u305f\u304b\uff1f<\/h2>\n<p>\u7d20\u6674\u3089\u3057\u3044\uff01JIRA Service Desk \u306f\u73fe\u5728\u3001\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u3001\u3042\u308b\u3044\u306f\u304a\u5ba2\u69d8\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5185\u306e\u30b5\u30fc\u30d0\u30fc\u3068\u3057\u3066 <a href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\/service-desk\">\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u5229\u7528\u3067\u304d\u307e\u3059<\/a>\u3002<\/p>\n<p style=\"text-align: center;\"><a class=\"wac-button\" style=\"display: inline-block; background-color: #9fc71c; border: 1px solid #99c019; border-bottom: 1px solid #89b413; border-radius: 6px; box-shadow: inset 0 1px 0 0 #c3dc71; color: #fff; font-size: 18px; font-family: kulturista-web-1,Helvetica,Arial,Verdana,sans-serif; text-decoration: none; text-shadow: 0px 1px 2px #779908; padding: 7px 15px 8px;\" href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\/service-desk\"><span style=\"display: block; border-radius: 6px; cursor: pointer; padding-right: 25px; background: url('https:\/\/blogs.atlassian.com\/wp-content\/themes\/atlassian\/images\/buttonArrow.png') no-repeat center right;\">JIRA Service Desk \u30c8\u30e9\u30a4\u30a2\u30eb<\/span><\/a><\/p>\n<p><\/br><br \/>\n<small><br \/>\n*\u672c\u30d6\u30ed\u30b0\u306f Atlassian Blogs \u306e\u7ffb\u8a33\u3067\u3059\u3002\u672c\u6587\u4e2d\u306e\u65e5\u6642\u306a\u3069\u306f\u6295\u7a3f\u5f53\u6642\u306e\u3082\u306e\u3067\u3059\u306e\u3067\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<br \/>\n*\u539f\u6587 : 2014 \u5e74 12 \u6708 15 \u65e5\u6295\u7a3f \"<a href=\"http:\/\/blogs.atlassian.com\/2014\/12\/collaborate-developers-using-jira-service-desk\/\" target=\"_blank\">Collaborate with developers using JIRA Service Desk<\/a>\"<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306e\u65b9\u305f\u3061\u304c\u3001JIRA \u3092\u611b\u3057\u3066\u6b62\u307e\u306a\u3044\u3053\u3068\u306f\u77e5\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u65e2\u306b 25,000 \u4ee5\u4e0a\u306e\u30c1\u30fc\u30e0\u304c\u4f5c\u696d\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u306b JIRA \u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u4e8b\u304b\u3089\u3082\u5206\u304b\u308a\u307e\u3059\u3002\u4eca&hellip;<\/p>\n","protected":false},"author":339,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"bitbucket_subtitle":"","footnotes":""},"categories":[1],"tags":[22,337,302,324],"coauthors":[],"class_list":["post-2782","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-jira-2","tag-jira-service-desk","tag-302","tag-324"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/2782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/users\/339"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/comments?post=2782"}],"version-history":[{"count":0,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/2782\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media?parent=2782"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/categories?post=2782"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/tags?post=2782"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/coauthors?post=2782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}