{"id":2659,"date":"2014-09-11T10:26:39","date_gmt":"2014-09-11T01:26:39","guid":{"rendered":"http:\/\/aatljapan.wpengine.com\/?p=2659"},"modified":"2014-09-22T13:39:07","modified_gmt":"2014-09-22T04:39:07","slug":"introducing-jira-service-desk-2-0","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/introducing-jira-service-desk-2-0","title":{"rendered":"JIRA Service Desk 2.0 \u3092\u30ea\u30ea\u30fc\u30b9"},"content":{"rendered":"<div class=\"postcontent\">\n<blockquote>\n<h2 style=\"text-align: center;\">\u4fa1\u683c\u8a2d\u5b9a\u306b\u95a2\u3059\u308b\u7686\u69d8\u306e\u58f0\u306b\u304a\u5fdc\u3048\u3057\u307e\u3057\u305f<\/h2>\n<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306b\u6700\u9ad8\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u624b\u9803\u306a\u4fa1\u683c\u3067\u63d0\u4f9b\u3057\u3088\u3046\u3068\u6700\u5927\u306e\u52aa\u529b\u3092\u6295\u3058\u3066\u304a\u308a\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306e\u4fa1\u683c\u8a2d\u5b9a\u30e2\u30c7\u30eb\u306b\u95a2\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d7\u3051\u6b62\u3081\u3001\u4fa1\u683c\u4f53\u7cfb\u306b\u5909\u66f4\u3092\u52a0\u3048\u307e\u3057\u305f\u3002<\/p>\n<p>JIRA Service Desk \u306e\u30ea\u30ea\u30fc\u30b9\u5f53\u521d\u3001\u79c1\u305f\u3061\u306f JIRA \u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u308b\u65e2\u5b58\u30e6\u30fc\u30b6\u30fc\u69d8\u306b\u512a\u308c\u305f\u6a5f\u80fd\u4e00\u5f0f\u3092\u304a\u5c4a\u3051\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5408\u308f\u305b\u3066\u3044\u307e\u3057\u305f\u3002\u79c1\u305f\u3061\u306f\u30b7\u30f3\u30d7\u30eb\u3055\u3092\u76ee\u6a19\u3068\u3057\u3066\u3044\u307e\u3057\u305f\u306e\u3067\u3001\u65e2\u5b58\u306e JIRA \u30a2\u30c9\u30aa\u30f3\u306e\u4fa1\u683c\u4f53\u7cfb\u3092\u4f7f\u7528\u3057\u307e\u3057\u305f (JIRA \u304c\u7b97\u51fa\u3057\u305f\u5168\u30e6\u30fc\u30b6\u30fc\u6570\u3092\u57fa\u306b\u3057\u305f\u4fa1\u683c\u8a2d\u5b9a)\u3002\u3057\u304b\u3057\u3001\u3053\u306e\u30e6\u30fc\u30b6\u30fc\u6570\u5358\u4f4d\u306e\u4fa1\u683c\u4f53\u7cfb\u306f\u9069\u6b63\u3067\u306f\u306a\u3044\u3068\u3044\u3046\u6307\u6458\u3092\u591a\u304f\u306e\u4f01\u696d\u69d8\u304b\u3089\u627f\u308a\u307e\u3057\u305f\u3002\u307b\u3068\u3093\u3069\u306e\u4f01\u696d\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc (\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u5229\u7528\u8005) \u6570\u3068\u6bd4\u8f03\u3059\u308b\u3068\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u304c\u5c11\u306a\u3044\u305f\u3081\u3067\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306f\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u771f\u646f\u306b\u53d7\u3051\u6b62\u3081\u3001\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3078\u306e\u76f4\u63a5\u7684\u306a\u5bfe\u5fdc\u3068\u3057\u3066\u3001\u672c\u65e5\u3001\u4fa1\u683c\u4f53\u7cfb\u306e\u5909\u66f4\u767a\u8868\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u3092\u57fa\u76e4\u3068\u3057\u3001\u9078\u629e\u3057\u305f JIRA \u30e6\u30fc\u30b6\u30fc\u6570\u306b\u5fdc\u3058\u305f\u4fa1\u683c\u8a2d\u5b9a\u3068\u306a\u308a\u307e\u3059\u3002\u4eca\u56de\u306e\u65b0\u3057\u3044\u4fa1\u683c\u4f53\u7cfb\u306f\u3088\u308a\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306b\u53d7\u3051\u5165\u308c\u3066\u3044\u305f\u3060\u3051\u308b\u3068\u8003\u3048\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u306e 10 \u30c1\u30fc\u30e0\u3001100 \u4eba\u4ee5\u4e0a\u306e\u5354\u529b\u3092\u5f97\u3066 9 \u30f6\u6708\u3092\u8981\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u3059\u3079\u3066\u306e\u52aa\u529b\u304c\u751f\u304b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p><\/blockquote>\n<div class=\"embed-youtube\"><\/div>\n<h1 style=\"text-align: center;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306b\u5fdc\u3058\u305f\u4fa1\u683c\u4f53\u7cfb \u2013 \u30ab\u30b9\u30bf\u30de\u30fc\u6570\u7121\u5236\u9650<\/p>\n<p>\u3054\u5229\u7528\u4fa1\u683c\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 3 \u540d\u3067\u8a08 $10\/\u6708 \u304b\u3089<\/h1>\n<p>\u73fe\u5728\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570 3 \u540d\u306e\u8a2d\u5b9a\u3067 $10\/\u6708 \u3067 JIRA Service Desk \u306e\u3054\u5229\u7528\u3092\u958b\u59cb\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u30024 \u540d\u4ee5\u4e0a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3044\u308b\u30c1\u30fc\u30e0\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 1 \u540d\u5f53\u305f\u308a $25\/\u6708 \u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5404\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u7121\u5236\u9650\u6570\u306e\u30ab\u30b9\u30bf\u30de\u30fc (\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u5229\u7528\u8005) \u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u5bfe\u5fdc\u30ab\u30b9\u30bf\u30de\u30fc\u304c 100 \u540d\u3067\u3082\u300110 \u4e07\u540d\u3067\u3082\u3001<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u7121\u6599\u3067\u3059\u3002<\/strong><\/p>\n<p>\u65b0\u3057\u3044\u4fa1\u683c\u4f53\u7cfb\u306f\u3001JIRA Service Desk \u306e\u5168\u6a5f\u80fd\u306b\u5bfe\u3057\u3066 1 \u3064\u3068\u30b7\u30f3\u30d7\u30eb\u306a\u3082\u306e\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li><a style=\"color: #3b73af !important;\" href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\/service-desk\/pricing\">\u65b0\u3057\u3044\u4fa1\u683c\u8a2d\u5b9a\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306f\u3053\u3061\u3089\u3067\u3054\u89a7\u304f\u3060\u3055\u3044<\/a><span class=\"inline-comment-marker\" data-ref=\"&quot;97638548-b3b4-4d8a-93b0-e1c5f1898cbf\"\">\u3002<\/span><\/li>\n<li><strong>\u65e2\u5b58\u30e6\u30fc\u30b6\u30fc\u69d8\u306f\u3001<\/strong><a style=\"color: #3b73af !important;\" href=\"https:\/\/confluence.atlassian.com\/display\/Purchasing\/New+pricing+model+for+JIRA+Service+Desk+2.0+FAQ\">\u4eca\u56de\u306e\u5909\u66f4\u306b\u3088\u308b\u5f71\u97ff\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/a>\u3002<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" width=\"600\" height=\"338\" src=\"\/\/www.youtube.com\/embed\/pkeDOM4PfV0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p style=\"text-align: center;\"><a class=\"wac-button\" style=\"display: inline-block; background-color: #9fc71c; border: 1px solid #99c019; border-bottom: 1px solid #89b413; border-radius: 6px; box-shadow: inset 0 1px 0 0 #c3dc71; color: #fff; font-size: 18px; font-family: kulturista-web-1,Helvetica,Arial,Verdana,sans-serif; text-decoration: none; text-shadow: 0px 1px 2px #779908; padding: 7px 15px 8px;\" href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\/service-desk\"><span style=\"display: block; border-radius: 6px; cursor: pointer; padding-right: 25px; background: url('https:\/\/blogs.atlassian.com\/wp-content\/themes\/atlassian\/images\/buttonArrow.png') no-repeat center right;\">\u4eca\u3059\u3050\u30c8\u30e9\u30a4\u30a2\u30eb<\/span><\/a><\/p>\n<h2 style=\"text-align: center;\">\u793e\u5185\u3067\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5897\u52a0<\/h2>\n<p><a href=\"https:\/\/blogs.atlassian.com\/2014\/06\/diy-service-desk-webinar\/\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/a>\u306e\u5bfe\u8c61\u306f\u3001IT \u30b0\u30eb\u30fc\u30d7\u306b\u9650\u3063\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u793e\u5185\u306e\u5168\u90e8\u9580\u306b\u5f79\u7acb\u3064\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u4fbf\u5229\u306a\u6a5f\u80fd\u3092<span class=\"inline-comment-marker\" data-ref=\"b90f59d7-d8c4-40db-9526-c3941764ae16\">\u4eba\u4e8b\u90e8\u3001<\/span>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u3001\u6cd5\u52d9\u90e8\u3068\u3082\u5171\u6709\u3059\u308c\u3070\u3001\u3053\u308c\u3089\u8af8\u90e8\u9580\u3082 1 \u3064\u306e\u30b7\u30b9\u30c6\u30e0\u5185\u3067\u305d\u308c\u305e\u308c\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7ba1\u7406\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u3001\u5831\u544a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4eca\u56de\u306e\u65b0\u3057\u3044\u4fa1\u683c\u4f53\u7cfb\u306b\u3088\u308a\u30013 \u540d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u3082\u3064\u30c1\u30fc\u30e0\u304c\u3001$20\/\u6708 \u3067\u4f1a\u793e\u5168\u4f53\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29496 aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/CentralPortal-2.png\" alt=\"CentralPortal-2\" width=\"600\" height=\"580\" \/><\/p>\n<p><span class=\"inline-comment-marker\" data-ref=\"3489dd09-3804-4c38-b25b-68326c805582\">Service Desk \u3068\u305d\u306e\u76f4\u611f\u7684\u306a<\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb\u3092\u5229\u7528\u3059\u308c\u3070\u3001\u5404\u90e8\u9580\u9593\u3067\u306e\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u793e\u3067\u306f\u6b21\u306e\u696d\u52d9\u306b JIRA Service Desk \u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3059\uff1a<\/p>\n<ul>\n<li><a style=\"color: #3b73af !important;\" href=\"http:\/\/blogs.atlassian.com\/2014\/03\/managing-vacation-days-jira-confluence\/\">\u4f11\u6687\u5c4a\u7ba1\u7406<\/a><\/li>\n<li><a style=\"color: #3b73af !important;\" href=\"http:\/\/blogs.atlassian.com\/2014\/01\/inside-atlassian-employee-recognition-jira\/\">\u793e\u54e1\u5831\u511f\u8a18\u9332<\/a><\/li>\n<li><a style=\"color: #3b73af !important;\" href=\"https:\/\/blogs.atlassian.com\/2014\/04\/advancing-humanity-using-jira-foundation-runs-service-desk\/\">\u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u57fa\u91d1\u306e\u904b\u55b6<\/a><\/li>\n<li><a style=\"color: #3b73af !important;\" href=\"https:\/\/blogs.atlassian.com\/2014\/06\/diy-service-desk-webinar\/\">\u6cd5\u52d9\u90e8\u306b\u3088\u308b\u5951\u7d04\u66f8\u30ec\u30d3\u30e5\u30fc\u306e\u4fc3\u9032<\/a><\/li>\n<\/ul>\n<p>\u3053\u306e\u65b0\u3057\u3044\u4e3b\u8981\u30dd\u30fc\u30bf\u30eb\u3092\u4f7f\u3048\u3070\u3001\u793e\u5185\u306e\u5404\u30dd\u30fc\u30bf\u30eb\u3059\u3079\u3066\u306b\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 style=\"text-align: center;\">Service Desk \u3092\u30e1\u30fc\u30eb\u3067\u51e6\u7406<\/h2>\n<p>\u3042\u306a\u305f\u306e<span class=\"inline-comment-marker\" data-ref=\"1de2b0fe-a74d-47fc-be5e-26e411c73d98\">\u30ab\u30b9\u30bf\u30de\u30fc\u306f<\/span>\u3001\u30b3\u30fc\u30d2\u30fc\u3068\u30e1\u30fc\u30eb\u306e\u3069\u3061\u3089\u304b\u3092\u9078\u3070\u306a\u3044\u3068\u3044\u3051\u306a\u3044\u5834\u5408\u3001\u30e1\u30fc\u30eb\u3092\u512a\u5148\u3059\u308b\u30bf\u30a4\u30d7\u3067\u3059\u304b? JIRA Service Desk 2.0 \u3092\u4f7f\u3048\u3070\u3001\u30e1\u30fc\u30eb\u3067\u4ed5\u4e8b\u3092\u7247\u4ed8\u3051\u308b\u306e\u304c\u5927\u597d\u304d\u306a<span class=\"inline-comment-marker\" data-ref=\"a2bd3809-093b-4603-ba59-b13bffd92762\">\u30ab\u30b9\u30bf\u30de\u30fc\u306f<\/span>\u3001<span class=\"inline-comment-marker\" data-ref=\"57b8ffb8-f3b8-49c6-866a-ca3186968e28\">\u30e1\u30fc\u30eb\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f5c\u6210\u30fb\u7ba1\u7406\u304c\u3067\u304d\u307e\u3059\u3002\u30e1\u30fc\u30eb\u3067\u4f5c\u6210\u3001\u30e1\u30fc\u30eb\u3067\u5fdc\u7b54\u3001\u30e1\u30fc\u30eb\u3067\u6700\u65b0\u60c5\u5831\u306e\u5165\u624b\u304c\u3067\u304d\u307e\u3059<\/span>\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29525 aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/EmailScreen-Hero-blog.png\" alt=\"EmailScreen-Hero-blog\" width=\"600\" height=\"670\" \/><\/p>\n<p><span class=\"inline-comment-marker\" data-ref=\"b52dac86-0a85-466e-88fd-92b7f332707f\">\u4f7f\u3044\u65b9\u306f\u7c21\u5358\u3067\u3059:<\/span><\/p>\n<ol>\n<li><span class=\"inline-comment-marker\" data-ref=\"b52dac86-0a85-466e-88fd-92b7f332707f\">\u65b0\u3057\u304f\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u7528\u306e\u30e1\u30fc\u30eb\u53d7\u4fe1\u7bb1\u3092\u4f5c\u6210\u3059\u308b (\u4f8b. <em>servicedesk@yourcompany.com<\/em>)\u3002 <\/span><\/li>\n<li><span class=\"inline-comment-marker\" data-ref=\"b52dac86-0a85-466e-88fd-92b7f332707f\"><em>\u30e1\u30fc\u30eb\u8a2d\u5b9a<\/em> \u30e1\u30cb\u30e5\u30fc\u3067\u3001\u30e1\u30fc\u30eb\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u6709\u52b9\u306b\u3059\u308b\u3002 <\/span><\/li>\n<li><span class=\"inline-comment-marker\" data-ref=\"b52dac86-0a85-466e-88fd-92b7f332707f\">JIRA Service Desk \u304c\u3001\u3059\u3079\u3066\u306e\u53d7\u4fe1 <\/span><span class=\"inline-comment-marker\" data-ref=\"&quot;b52dac86-0a85-466e-88fd-92b7f332707f\"\">\u30e1\u30fc\u30eb\u3092\u9078\u629e\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30a4\u30d7\u306b\u81ea\u52d5\u5909\u63db\u3002<\/span><\/li>\n<\/ol>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5168\u54e1\u306b\u3001\u540c\u4e00\u30ad\u30e5\u30fc\u5185\u3067<span class=\"inline-comment-marker\" data-ref=\"8ad79ff0-f2c2-4857-a1a3-dafcd7055f56\">\u30ab\u30b9\u30bf\u30de\u30fc<\/span>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7ba1\u7406\u3055\u305b\u307e\u3057\u3087\u3046\u3002 <a style=\"color: #3b73af !important;\" href=\"http:\/\/blogs.atlassian.com\/2013\/10\/inside-jira-service-desk-the-customer-portal\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb<\/a>\u3067\u4f5c\u6210\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3082\u3001\u30e1\u30fc\u30eb\u3067\u4f5c\u6210\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3082\u3059\u3079\u3066\u3067\u3059\u3002<span class=\"inline-comment-marker\" data-ref=\"d1905540-ab61-4848-8ecb-adddb5e514de\">\u30ab\u30b9\u30bf\u30de\u30fc<\/span>\u304c\u6dfb\u4ed8\u3042\u308a\u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u306b\u81ea\u52d5\u7684\u306b\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>1 \u901a\u306e\u30e1\u30fc\u30eb\u3092\u8907\u6570\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306b\u9001\u4fe1\u3057\u3001\u5bfe\u5fdc\u3059\u308b\u5404\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3067\u30c1\u30b1\u30c3\u30c8\u3092 1 \u3064\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002<span class=\"inline-comment-marker\" data-ref=\"c3099288-9555-4768-b1fc-e8c15d76d877\">\u65b0\u5165\u793e\u54e1\u306e\u53d7\u3051\u5165\u308c\u696d\u52d9\u304c\u9a5a\u304f\u307b\u3069\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u30021 \u901a\u306e\u30e1\u30fc\u30eb\u3067\u3001\u4eba\u4e8b\u7ba1\u7406\u3001IT \u5099\u54c1\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d0\u30c3\u30b8\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u958b\u59cb\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2 style=\"text-align: center;\">\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u7c21\u5358\u7ba1\u7406<\/h2>\n<p>\u3067\u306f\u3001\u5404\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u73fe\u5728\u5bfe\u5fdc\u4e2d\u306e\u8ab2\u984c\u304c\u4f55\u4ef6\u3042\u308b\u306e\u304b\u660e\u78ba\u306b\u8868\u793a\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<a style=\"color: #3b73af !important;\" href=\"https:\/\/blogs.atlassian.com\/2013\/11\/inside-jira-service-desk-slas\/\">\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u5408\u610f (SLA)<\/a> \u306b\u5bfe\u3057\u3066\u3001\u4e0d\u5c65\u884c\u3001\u5371\u967a\u306a\u72b6\u614b\u3001\u6e80\u305f\u3057\u3066\u3044\u308b\u3001\u306a\u3069\u8ab2\u984c\u306e\u72b6\u6cc1\u304c\u30d0\u30fc\u306b\u8272\u5206\u3051\u8868\u793a\u3055\u308c\u3001\u306f\u3063\u304d\u308a\u3068\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u308a\u307e\u3059\u3002\u3042\u306a\u305f\u306e\u30c1\u30fc\u30e0\u304c\u4ed5\u4e8b\u306e\u5bfe\u5fdc\u306b\u8ffd\u3044\u3064\u3044\u3066\u3044\u308b\u304b\u3001\u3042\u306a\u305f\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9069\u5207\u306b\u512a\u5148\u4e8b\u9805\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u5408\u610f\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29497 aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/Workload.png\" alt=\"Workload\" width=\"600\" height=\"330\" \/><\/p>\n<h2 style=\"text-align: center;\">\u604a\u50cd\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af<\/h2>\n<p>\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u8907\u6570\u30c1\u30fc\u30e0\u9593\u306e\u5354\u529b\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u591a\u3005\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u306f\u30018 \u968e\u306b\u3044\u308b\u30a8\u30f3\u30b8\u30cb\u30a2\u30c1\u30fc\u30e0\u306e\u30a8\u30fc\u30b9\u3001<span class=\"inline-comment-marker\" data-ref=\"d824604b-6f7d-4c9e-b2e8-5399a68ea109\">\u30b8\u30a7\u30f3<\/span>\u306e\u3088\u3046\u306a\u5c02\u9580\u5bb6\u306e\u52a9\u3051\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3042\u306a\u305f\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30c1\u30fc\u30e0\u306f <a style=\"color: #3b73af !important;\" href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\">JIRA<\/a> \u3092\u5229\u7528\u3057\u3066\u4f5c\u696d\u3057\u3066\u3044\u307e\u3059\u304b? IT\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u3001\u904b\u55b6\u30c1\u30fc\u30e0\u3092\u3072\u3068\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u53d6\u308a\u8fbc\u307f\u307e\u3057\u3087\u3046\u3002\u958b\u767a\u8005\u3089\u3092<span class=\"inline-comment-marker\" data-ref=\"2d18828a-3e27-4ebb-a342-3c7bf85d5f54\">\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306b\u8a2d\u5b9a\u3057<\/span> <span class=\"inline-comment-marker\" data-ref=\"e9c1cffb-ff48-40a2-90ae-7a224faeeabf\">\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3055\u305b\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29502 aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/AddCollaborator1.png\" alt=\"AddCollaborator\" width=\"600\" height=\"262\" \/><\/p>\n<p>\u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u76ee\u306b\u3057\u3001\u5185\u90e8\u30b3\u30e1\u30f3\u30c8\u3092\u51fa\u305b\u308b\u3051\u308c\u3069\u3082\u3001\u516c\u5f0f\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u8fd4\u7b54\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044 JIRA \u30e6\u30fc\u30b6\u30fc\u306e\u3053\u3068\u3067\u3059\u3002JIRA Service Desk \u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u8ffd\u52a0\u3067\u304d\u308b JIRA \u30b3\u30e9\u30dc\u30ec\u30fc\u30bf\u30fc\u306e\u6570\u306f\u7121\u5236\u9650\u3067\u3059\u3002<\/p>\n<h2 style=\"text-align: center;\"><span class=\"inline-comment-marker\" data-ref=\"&quot;844d25bf-7e9b-4529-b251-05e28193b20a\"\">\u4eca\u3059\u3050\u59cb\u3081\u307e\u3057\u3087\u3046<\/span><\/h2>\n<p><span class=\"inline-comment-marker\" data-ref=\"844d25bf-7e9b-4529-b251-05e28193b20a\">\u7686\u3055\u3093\u304c\u304a\u5fd9\u3057\u3044\u3053\u3068\u306f\u627f\u77e5\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u624b\u9806\u3092\u8ffd\u3063\u3066 10 \u5206\u3067 JIRA Service Desk \u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304c\u3067\u304d\u308b<\/span><span class=\"inline-comment-marker\" data-ref=\"b24041da-58f0-44e4-bc5a-c5c1f2c0f49d\">\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9<\/span>\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002JIRA Service Desk \u306e\u6a5f\u80fd\u3092\u77ac\u6642\u306b\u7406\u89e3\u3067\u304d\u3001JIRA Service Desk \u306e\u6027\u80fd\u3092\u3059\u3079\u3066\u628a\u63e1\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29501 aligncenter\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/ExperienceFlow.png\" alt=\"ExperienceFlow\" width=\"600\" height=\"300\" \/><\/p>\n<p>\u3055\u3089\u306b\u7d20\u65e9\u304f\u3001\u3088\u308a\u591a\u304f\u306e\u554f\u984c\u3092\u4e00\u7dd2\u306b\u89e3\u6c7a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p style=\"text-align: center;\"><span style=\"display: block; border-radius: 6px; cursor: pointer; padding-right: 25px; background: url('https:\/\/blogs.atlassian.com\/wp-content\/themes\/atlassian\/images\/buttonArrow.png') no-repeat center right;\"><a class=\"wac-button\" style=\"display: inline-block; background-color: #9fc71c; border: 1px solid #99c019; border-bottom: 1px solid #89b413; border-radius: 6px; box-shadow: inset 0 1px 0 0 #c3dc71; color: #fff; font-size: 18px; font-family: kulturista-web-1,Helvetica,Arial,Verdana,sans-serif; text-decoration: none; text-shadow: 0px 1px 2px #779908; padding: 7px 15px 8px;\" href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\/service-desk\">JIRA Service Desk \u30c8\u30e9\u30a4\u30a2\u30eb<\/a><\/span><\/p>\n<p>\u3053\u306e\u30ea\u30ea\u30fc\u30b9\u3067\u306f <a href=\"https:\/\/jira.atlassian.com\" >JAC<\/a> \u4e0a\u306e 438 \u7968\u306e\u6295\u7968\u306b\u5bfe\u5fdc\u3044\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><span style=\"color: #555555;\">JIRA Service Desk \u306f\u3001<\/span><span style=\"color: #555555;\">Cloud \u7248<span class=\"inline-comment-marker\" data-ref=\"bb918553-21be-43e0-a9e5-1560e916cb26\">\u3068 Server \u7248<\/span>\u3067<a style=\"color: #3b73af !important;\" href=\"http:\/\/atlassian.com\/ja\/software\/jira\/service-desk\" rel=\"nofollow\">\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/a>\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n<p><!--\/postcontent--><\/p>\n<p><small>*\u672c\u30d6\u30ed\u30b0\u306f Atlassian Blogs \u306e\u7ffb\u8a33\u3067\u3059\u3002\u672c\u6587\u4e2d\u306e\u65e5\u6642\u306a\u3069\u306f\u6295\u7a3f\u5f53\u6642\u306e\u3082\u306e\u3067\u3059\u306e\u3067\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<br \/>\n*\u539f\u6587 : 2014 \u5e74 9 \u6708 10 \u65e5\u6295\u7a3f \"<a href=\"http:\/\/blogs.atlassian.com\/2014\/09\/introducing-jira-service-desk-2-0\/\" target=\"_blank\">Introducing JIRA Service Desk 2.0<\/a>\"<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4fa1\u683c\u8a2d\u5b9a\u306b\u95a2\u3059\u308b\u7686\u69d8\u306e\u58f0\u306b\u304a\u5fdc\u3048\u3057\u307e\u3057\u305f \u30a2\u30c8\u30e9\u30b7\u30a2\u30f3\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306b\u6700\u9ad8\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u624b\u9803\u306a\u4fa1\u683c\u3067\u63d0\u4f9b\u3057\u3088\u3046\u3068\u6700\u5927\u306e\u52aa\u529b\u3092\u6295\u3058\u3066\u304a\u308a\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306e\u4fa1\u683c\u8a2d\u5b9a\u30e2\u30c7\u30eb\u306b\u95a2\u3059\u308b\u30d5\u30a3\u30fc\u30c9&hellip;<\/p>\n","protected":false},"author":292,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"bitbucket_subtitle":"","footnotes":""},"categories":[1],"tags":[302],"coauthors":[],"class_list":["post-2659","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-302"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/2659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/comments?post=2659"}],"version-history":[{"count":0,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/2659\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media?parent=2659"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/categories?post=2659"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/tags?post=2659"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/coauthors?post=2659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}