{"id":2535,"date":"2014-02-19T18:38:28","date_gmt":"2014-02-19T09:38:28","guid":{"rendered":"http:\/\/aatljapan.wpengine.com\/?p=2535"},"modified":"2014-02-19T18:53:08","modified_gmt":"2014-02-19T09:53:08","slug":"introducing-jira-service-desk-1-2","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/introducing-jira-service-desk-1-2","title":{"rendered":"JIRA Service Desk 1.2 \u3092\u30ea\u30ea\u30fc\u30b9\uff01"},"content":{"rendered":"<p>\u3053\u308c\u307e\u3067\u6570\u30f6\u6708\u306e\u9593\u3001\u305f\u304f\u3055\u3093\u306e\u65b0\u6a5f\u80fd\u3092\u7d44\u307f\u5165\u308c JIRA Service Desk \u3092\u5f37\u5316\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u7686\u3055\u3093\u304b\u3089\u306e\u3054\u8981\u671b\u306b\u3001\u79c1\u305f\u3061\u306f\u304a\u5fdc\u3048\u3057\u307e\u3059\u3002JIRA Service Desk 1.2 \u306f\u3001300 \u4ef6\u4ee5\u4e0a\u306e\u9867\u5ba2\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u305f\u3073\u3001\u7686\u3055\u3093\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u3042\u3063\u305f\u6570\u591a\u304f\u306e\u6a5f\u80fd\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f!<\/p>\n<p>\u53ce\u96c6\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30ec\u30dd\u30fc\u30c8\u3002JIRA Service Desk 1.2 \u306f\u4f5c\u696d\u3092\u3055\u3089\u306b\u7c21\u5358\u306b\u3057\u307e\u3059\u3002<\/p>\n<p><span class=\"embed-youtube\" style=\"text-align: center; display: block;\"><iframe loading=\"lazy\" src=\"http:\/\/www.youtube.com\/embed\/fAdznQVC9QQ?version=3&amp;rel=1&amp;fs=1&amp;showsearch=0&amp;showinfo=1&amp;iv_load_policy=1&amp;wmode=transparent\" height=\"390\" width=\"640\" frameborder=\"0\"><\/iframe><\/span><\/p>\n<h2 id=\"Blogpost:JIRAServiceDesk1.2ReleaseBlog-Bettersecurity\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5f37\u5316<\/h2>\n<p>JIRA Service Desk 1.2 \u3067\u306f\u5168\u304f\u65b0\u3057\u3044\u30d1\u30fc\u30df\u30c3\u30b7\u30e7\u30f3\u7ba1\u7406\u3092\u88c5\u5099\u3057\u3066\u3044\u307e\u3059\u3002\u7c92\u5ea6\u306e\u7d30\u304b\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3067\u3001\u8ab0\u306b\u5bfe\u3057\u3066\u4f55\u3092\u8868\u793a\u3059\u308b\u306e\u304b\u53b3\u5bc6\u306b\u5b9a\u7fa9\u3057\u307e\u3057\u3087\u3046\u3002\u30c1\u30fc\u30e0\u306f\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001JIRA \u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u306e\u60c5\u5831\u3092\u5fc5\u8981\u306a\u3060\u3051\u8868\u793a\u30fb\u975e\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" style=\"font-size: 14px; line-height: 1.5em;\" alt=\"JIRA Service Desk Permissions and Roles\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/image2014-2-8-20-2-27-600x229.png\" width=\"600\" height=\"229\" \/><\/p>\n<p>\u9867\u5ba2 (\u793e\u5185\u4f7f\u7528\u306e\u5834\u5408\u306f\u793e\u54e1\u3002\u793e\u5916\u5411\u3051\u4f7f\u7528\u306e\u5834\u5408\u306f\u304a\u5ba2\u69d8) \u306b\u5bfe\u3057\u3066\u30ed\u30fc\u30eb\u3092\u4f5c\u6210\u3059\u308c\u3070\u3001\u9867\u5ba2\u306b\u8868\u793a\u30fb\u975e\u8868\u793a\u3055\u308c\u308b\u5185\u5bb9\u3092\u53b3\u5bc6\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u306f\u5225\u306e\u30d3\u30e5\u30fc\u3067\u3001\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3068\u8a73\u7d30\u60c5\u5831\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 style=\"text-align: center;\">\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u8868\u793a:<\/h3>\n<h3 style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-27764 aligncenter\" alt=\"Service Desk Customer View\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/image2014-2-8-19-46-17-600x450.png\" width=\"415\" height=\"312\" \/>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5bfe\u3059\u308b\u8868\u793a:<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-27765 aligncenter\" alt=\"Service Desk Agent View\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/image2014-2-8-20-1-24-600x380.png\" width=\"415\" height=\"265\" \/><\/p>\n<h2 id=\"Blogpost:JIRAServiceDesk1.2ReleaseBlog-Customerportalgetssimpler\">\u9867\u5ba2\u30ed\u30b0\u30a4\u30f3\u306e\u7c21\u7565\u5316<\/h2>\n<h2><img loading=\"lazy\" decoding=\"async\" alt=\"Service Desk Direct Login\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/image2014-2-8-19-45-54-600x346.png\" width=\"600\" height=\"346\" \/><\/h2>\n<p>\u9867\u5ba2\u306f\u3001\u7c21\u7565\u5316\u3055\u308c\u305f\u65b0\u3057\u3044\u30ed\u30b0\u30a4\u30f3\u753b\u9762\u304b\u3089 JIRA Service Desk \u306e\u9867\u5ba2\u30dd\u30fc\u30bf\u30eb\u306b\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u65b0\u3057\u3044\u30ed\u30b0\u30a4\u30f3\u753b\u9762\u3067\u306f\u3001\u9867\u5ba2\u306f JIRA \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u8ab2\u984c\u8a73\u7d30\u5168\u8868\u793a\u3092\u76ee\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001JIRA Service Desk \u306b\u30b5\u30a4\u30f3\u30a4\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u7c21\u5358\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u9001\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u9867\u5ba2\u306e\u624b\u9593\u3092\u7701\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"Blogpost:JIRAServiceDesk1.2ReleaseBlog-Customerprofiles\">\u65b0\u3057\u3044\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb<\/h2>\n<h2><img decoding=\"async\" class=\"alignnone  wp-image-27839\" alt=\"Screen Shot 2014-02-10 at 4.40.48 PM\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/Screen-Shot-2014-02-10-at-4.40.48-PM.png\" width=\"600\" \/><\/h2>\n<p>\u9867\u5ba2\u306b\u4e3b\u4f53\u6027\u3092\u4e0e\u3048\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u306f\u30b7\u30f3\u30d7\u30eb\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3067\u81ea\u5206\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u30fb\u7de8\u96c6\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u306f\u81ea\u5206\u3067\u81ea\u5206\u306e\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u8907\u6570\u306e\u56fd\u306e\u9867\u5ba2\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u304b? \u9867\u5ba2\u306f\u81ea\u5206\u306e\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u306e\u3067\u3001\u9867\u5ba2\u3078\u306e\u6700\u9069\u306a\u9023\u7d61\u6642\u523b\u304c\u5206\u304b\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"Blogpost:JIRAServiceDesk1.2ReleaseBlog-FinerSLA\">\u3055\u3089\u306b\u7cbe\u5bc6\u306a SLA<\/h2>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-27762 aligncenter\" style=\"font-size: 14px; line-height: 1.5em;\" alt=\"JIRA Service Desk SLA\" src=\"http:\/\/atlassian.wpengine.netdna-cdn.com\/wp-content\/uploads\/image2014-2-8-20-2-42-600x246.png\" width=\"600\" height=\"246\" \/><\/h2>\n<div>\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u5408\u610f (SLA) \u306e\u7cbe\u5ea6\u3092\u5206\u5358\u4f4d\u307e\u3067\u9ad8\u3081\u307e\u3057\u3087\u3046\u3002JIRA Service Desk \u306f 1 \u6642\u9593\u672a\u6e80\u306e SLA \u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002JIRA Service Desk 1.2 \u3067\u306f\u3001\u5206\u5358\u4f4d\u3067\u3088\u308a\u7cbe\u5bc6\u306a SLA \u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002<\/div>\n<p>\u901a\u5e38\u3001\u89e3\u6c7a\u307e\u3067\u306b 30 \u5206\u8981\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u3042\u308c\u3070\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066 SLA \u30bf\u30a4\u30de\u30fc\u3092\u5408\u308f\u305b\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u73fe\u5728\u300130 \u65e5\u9593\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u5229\u7528\u3057\u3066\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3001\u307e\u305f\u306f\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u3001<a href=\"http:\/\/atlassian.com\/ja\/software\/jira\/service-desk\" target=\"_blank\" rel=\"nofollow\">JIRA Service Desk \u3092\u4f7f\u7528\u3067\u304d\u307e\u3059<\/a>\u3002\u4fa1\u683c\u8a2d\u5b9a\u306f\u300110 \u30e6\u30fc\u30b6\u30fc\u5411\u3051 $10 \u304b\u3089\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p style=\"text-align: center;\"><a class=\"wac-button\" style=\"display: inline-block; background-color: #9fc71c; border: 1px solid #99c019; border-bottom: 1px solid #89b413; border-radius: 6px; box-shadow: inset 0 1px 0 0 #c3dc71; color: #fff; font-size: 18px; font-family: kulturista-web-1,Helvetica,Arial,Verdana,sans-serif; text-decoration: none; text-shadow: 0px 1px 2px #779908; padding: 7px 15px 8px;\" href=\"https:\/\/www.atlassian.com\/ja\/software\/jira\/service-desk\"><span style=\"display: block; border-radius: 6px; cursor: pointer; padding-right: 25px; background: url('https:\/\/blogs.atlassian.com\/wp-content\/themes\/atlassian\/images\/buttonArrow.png') no-repeat center right;\">JIRA Service Desk \u30c8\u30e9\u30a4\u30a2\u30eb<\/span><\/a><\/p>\n<p><small>*\u672c\u30d6\u30ed\u30b0\u306f Atlassian Blogs \u306e\u7ffb\u8a33\u3067\u3059\u3002\u672c\u6587\u4e2d\u306e\u65e5\u6642\u306a\u3069\u306f\u6295\u7a3f\u5f53\u6642\u306e\u3082\u306e\u3067\u3059\u306e\u3067\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<br \/>\n*\u539f\u6587 : 2014 \u5e74 2 \u6708 10 \u65e5 \"<a href=\"http:\/\/blogs.atlassian.com\/2014\/02\/introducing-jira-service-desk-1-2\/\" target=\"_blank\">Introducing JIRA Service Desk 1.2<\/a>\"<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u308c\u307e\u3067\u6570\u30f6\u6708\u306e\u9593\u3001\u305f\u304f\u3055\u3093\u306e\u65b0\u6a5f\u80fd\u3092\u7d44\u307f\u5165\u308c JIRA Service Desk \u3092\u5f37\u5316\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u7686\u3055\u3093\u304b\u3089\u306e\u3054\u8981\u671b\u306b\u3001\u79c1\u305f\u3061\u306f\u304a\u5fdc\u3048\u3057\u307e\u3059\u3002JIRA Service Des&hellip;<\/p>\n","protected":false},"author":292,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"bitbucket_subtitle":"","footnotes":""},"categories":[1],"tags":[22,337,302,324],"coauthors":[],"class_list":["post-2535","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-jira-2","tag-jira-service-desk","tag-302","tag-324"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/2535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/comments?post=2535"}],"version-history":[{"count":0,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/posts\/2535\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/media?parent=2535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/categories?post=2535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/tags?post=2535"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.atlassian.com\/ja\/blog\/wp-json\/wp\/v2\/coauthors?post=2535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}