{"id":2433,"date":"2013-10-03T23:09:00","date_gmt":"2013-10-03T14:09:00","guid":{"rendered":"http:\/\/aatljapan.wpengine.com\/?p=2433"},"modified":"2019-10-31T19:03:36","modified_gmt":"2019-10-31T10:03:36","slug":"introducing-jira-service-desk","status":"publish","type":"post","link":"https:\/\/www.atlassian.com\/ja\/blog\/introducing-jira-service-desk","title":{"rendered":"JIRA Service Desk (\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af) \u3092\u30ea\u30ea\u30fc\u30b9!"},"content":{"rendered":"

\"jiraservicedesk_blue_small\"<\/a>\u672c\u65e5\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u5168\u304f\u65b0\u3057\u3044\u6b21\u5143\u306b\u5f15\u304d\u4e0a\u3052\u308b\u3001JIRA Service Desk<\/a> (\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af) \u3092\u30ea\u30ea\u30fc\u30b9\u3044\u305f\u3057\u307e\u3059\u3002JIRA Service Desk \u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u80fd\u7387\u826f\u304f\u5bfe\u5fdc\u3057\u3001IT \u30c1\u30fc\u30e0\u306e\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3057\u3001\u67d4\u8edf\u6027\u306e\u3042\u308b\u6700\u65b0\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002JIRA Service Desk \u306f\u3001\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3001\u9769\u65b0\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u5408\u610f (SLA) \u3078\u306e\u5bfe\u5fdc\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c1\u30fc\u30e0\u30ad\u30e5\u30fc\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3001\u305d\u306e\u4ed6\u591a\u304f\u306e\u6a5f\u80fd\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n

JIRA Service Desk \u306f\u3001\u4e16\u754c 22,000 \u4ee5\u4e0a\u306e\u30c1\u30fc\u30e0\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u8ab2\u984c\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001JIRA<\/a> \u3092\u76f4\u63a5\u7d71\u5408\u3057\u307e\u3059\u3002<\/p>\n

\u79c1\u305f\u3061\u306f\u3001\u6a5f\u4f1a\u304c\u3042\u308b\u305f\u3073\u306b\u9867\u5ba2\u306e\u7686\u3055\u3093\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u4e2d\u3067\u3001\u304a\u3088\u305d 40% \u306e\u7686\u3055\u3093\u304c\u3059\u3067\u306b\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u904b\u7528\u306b JIRA \u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7686\u3055\u3093\u306e\u304a\u8a71\u3092\u4f3a\u3044\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u8fc5\u901f\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u7ba1\u7406\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u307e\u3057\u305f\u3002JIRA Service Desk \u3067\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u7279\u6709\u306e\u6027\u80fd\u3092\u8ffd\u52a0\u3057\u3001JIRA \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3055\u3089\u306b\u5f37\u529b\u306a\u3082\u306e\u3068\u3057\u307e\u3059\u3002<\/p>\n

\u2022 \u9867\u5ba2\u4e2d\u5fc3\u306e\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9
\n\u2022 \u5f37\u529b\u306a\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u5408\u610f (SLA) \u30a8\u30f3\u30b8\u30f3
\n\u2022 \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c1\u30fc\u30e0\u30ad\u30e5\u30fc
\n\u2022 \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/p>\n

\u3053\u306e\u7d50\u679c\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u7686\u3055\u3093\u306e\u9867\u5ba2\u3068\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u306b\u5bfe\u3057\u3066\u67d4\u8edf\u6027\u306e\u3042\u308b\u6700\u65b0\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u3001\u52b9\u7387\u6027\u6539\u5584\u3001\u696d\u7e3e\u5411\u4e0a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002JIRA Service Desk \u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30c1\u30fc\u30e0\u306b JIRA \u306e\u3082\u3064\u3059\u3079\u3066\u306e\u6027\u80fd\u3068\u751f\u7523\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u3053\u306e JIRA Service Desk \u306f\u4eca\u3059\u3050\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n

\u4eca\u3059\u3050 JIRA Service Desk \u30c8\u30e9\u30a4\u30a2\u30eb<\/span><\/a><\/p>\n

\u9867\u5ba2\u306b\u6700\u9ad8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046<\/h2>\n

\"image2013-10-1<\/p>\n

\n

\"\"\u79c1\u305f\u3061\u306f\u3001\u76f4\u611f\u7684\u306a\u8a2d\u5b9a\u3068\u4f7f\u7528\u611f\u3092\u5fc3\u304c\u3051\u3066JIRA Service Desk \u3092\u30c7\u30b6\u30a4\u30f3\u3057\u307e\u3057\u305f<\/p>\n

– Judd Garratt, UX Designer, Atlassian<\/p>\n<\/div>\n

JIRA Service Desk \u3092\u4f7f\u3048\u3070\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u4f7f\u3044\u3084\u3059\u3044\u30d5\u30a9\u30fc\u30e0\u3092\u4f5c\u308a\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u2022 \u660e\u78ba\u306a CTA (\u884c\u52d5\u559a\u8d77) \u3092\u6301\u3064\u3001\u5206\u304b\u308a\u3084\u3059\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb\u306e\u4f5c\u6210
\n\u2022 \u5fc5\u8981\u3068\u3059\u308b\u60c5\u5831\u3059\u3079\u3066\u3092\u30e6\u30fc\u30b6\u30fc\u306b\u5165\u529b\u3055\u305b\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f5c\u6210
\n\u2022 \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u60c5\u5831\u306e\u8868\u793a\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u518d\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u4e0d\u5fc5\u8981\u306a\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u975e\u8868\u793a<\/p>\n

\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u5408\u610f (SLA) \u306e\u53ef\u8996\u6027\u3092\u30c1\u30fc\u30e0\u306b\u4e0e\u3048\u307e\u3057\u3087\u3046<\/h2>\n

\"image2013-10-1<\/p>\n

\n

\"\" \u9867\u5ba2\u306e\u7686\u3055\u3093\u306b\u5fc5\u305a\u6c17\u306b\u5165\u3063\u3066\u3044\u305f\u3060\u3051\u308b\u6700\u9ad8\u306e SLA \u30b5\u30dd\u30fc\u30c8\u3092 JIRA Service Desk \u306b\u7d44\u307f\u8fbc\u3081\u305f\u3068\u601d\u3044\u307e\u3059<\/p>\n

– Mike Cannon-Brookes, Co-founder & CEO, Atlassian<\/p>\n<\/div>\n

JIRA Service Desk \u3092\u4f7f\u3048\u3070\u3001\u3059\u3050\u306b\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u5408\u610f (SLA) \u7fa9\u52d9\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u2022 \u8907\u96d1\u306a\u958b\u59cb\u3001\u505c\u6b62\u3001\u7d42\u4e86\u306e\u57fa\u6e96\u3092\u6301\u3064\u9ad8\u5ea6\u306a SLA \u6e2c\u5b9a\u306e\u8a2d\u5b9a
\n\u2022 \u3042\u3089\u3086\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u660e\u78ba\u306a\u671f\u9650\u3068\u8272\u5206\u3051\u8868\u793a\u306b\u3088\u308a\u3001IT \u30c1\u30fc\u30e0\u304c\u512a\u5148\u9806\u4f4d\u3092\u5e38\u306b\u610f\u8b58
\n\u2022 JIRA \u306e\u5f37\u529b\u306a\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u304c\u3001\u5404\u65b0\u898f\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u81ea\u52d5\u7684\u306b SLA \u306e\u76ee\u6a19\u3092\u9069\u7528<\/p>\n

\u30ab\u30b9\u30bf\u30e0\u30ad\u30e5\u30fc\u3092\u4f7f\u3044\u30c1\u30fc\u30e0\u3092\u307e\u3068\u3081\u307e\u3057\u3087\u3046<\/h2>\n

\"image2013-10-1<\/p>\n

\n

\"\" JIRA Service Desk \u306e\u30ad\u30e5\u30fc\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u9069\u5207\u306a\u7269\u4e8b\u306b\u6700\u521d\u306b\u53d6\u308a\u7d44\u3081\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059<\/p>\n

– Edwin Wong, Product Manager, Atlassian<\/p>\n<\/div>\n

\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u624b\u52d5\u9078\u5225\u3068\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306f\u904e\u53bb\u306e\u3082\u306e\u3067\u3059\u3002<\/p>\n

\u2022 \u30ea\u30af\u30a8\u30b9\u30c8\u30ad\u30e5\u30fc\u3092\u81ea\u52d5\u8a2d\u5b9a\u3057\u3001IT \u30c1\u30fc\u30e0\u5168\u54e1\u3067\u5171\u6709
\n\u2022 \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u66f4\u65b0\u3055\u308c\u308b\u30ad\u30e5\u30fc\u3067\u3001\u53ef\u8996\u6027\u3068 IT \u30c1\u30fc\u30e0\u306e\u5354\u8abf\u6027\u3092\u6539\u5584
\n\u2022 JIRA \u30af\u30a8\u30ea\u30fc\u8a00\u8a9e (JQL) \u306e\u6027\u80fd\u3092\u5229\u7528\u3057\u3001\u30ad\u30e5\u30fc\u5185\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u9806\u5e8f\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/p>\n

\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0 \u30ec\u30dd\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3057\u307e\u3057\u3087\u3046<\/h2>\n

\"image2013-10-1<\/p>\n

\u4f55\u3092\u6e2c\u5b9a\u3057\u3001\u4f55\u3092\u6539\u826f\u3059\u308b\u306e\u304b\u3002JIRA Service Desk \u3092\u4f7f\u3048\u3070\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3001IT \u30c1\u30fc\u30e0\u306e\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u2022 \u91cd\u8981\u306a\u6570\u91cf\u3068\u6642\u9593\u30d9\u30fc\u30b9\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3059\u3050\u306b\u4f7f\u3048\u308b\u6d1e\u5bdf\u3092\u7372\u5f97
\n\u2022 \u9032\u6357\u72b6\u6cc1\u3092\u8a55\u4fa1\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u969c\u58c1\u3092\u8b58\u5225
\n\u2022 \u73fe\u5728\u306e JIRA \u30c7\u30fc\u30bf\u306b\u5bfe\u3057\u3066\u904e\u53bb\u306b\u3055\u304b\u306e\u307c\u3063\u3066 SLA \u57fa\u6e96\u3092\u9069\u7528\u3057\u3001\u50be\u5411\u3092\u89b3\u6e2c<\/p>\n

\u73fe\u5728\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3001\u307e\u305f\u306f\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u3001JIRA Service Desk<\/a> \u306e 30 \u65e5\u9593\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u304c\u53ef\u80fd\u3067\u3059\u3002\u4fa1\u683c\u8a2d\u5b9a\u306f 10 \u30e6\u30fc\u30b6\u30fc\u5411\u3051 $10 \u304b\u3089\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4eca\u3059\u3050 JIRA Service Desk \u30c8\u30e9\u30a4\u30a2\u30eb<\/span><\/a><\/p>\n

JIRA \u306e\u4f7f\u7528\u306f\u521d\u3081\u3066\u3067\u3059\u304b?<\/strong><\/p>\n

JIRA + JIRA Service Desk \u30aa\u30f3\u30c7\u30de\u30f3\u30c9<\/a>\u306e 30 \u65e5\u9593\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306f\u3001\u7acb\u3061\u4e0a\u3052\u304b\u3089\u6570\u5206\u3067\u7a3c\u50cd\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u662f\u975e\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002<\/p>\n

*\u672c\u30d6\u30ed\u30b0\u306f Atlassian Blogs \u306e\u7ffb\u8a33\u3067\u3059\u3002\u672c\u6587\u4e2d\u306e\u65e5\u6642\u306a\u3069\u306f\u6295\u7a3f\u5f53\u6642\u306e\u3082\u306e\u3067\u3059\u306e\u3067\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002
\n*\u539f\u6587 : 2013 \u5e74 10 \u6708 2 \u65e5 \"Introducing JIRA Service Desk<\/a>\"<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"

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