What’s New in Service Collection: Team EU '26 Edition

From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.

Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.

  • Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
  • Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
  • See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
  • Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.

Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.

 

Relatori

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, responsabile del marketing tecnico di prodotto per le soluzioni IT, è l'esperto residente di tutto ciò che riguarda l'ITSM nel team di marketing dei prodotti IT di Atlassian. Originario della Bay Area, ama il cibo, il vino, il disc golf e trova sempre un motivo valido per visitare un nuovo posto nel mondo.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick è Principal Technical Product Marketer delle soluzioni di gestione dei servizi in Atlassian e vanta oltre 20 anni di esperienza in software per imprese e marketing di prodotti tecnici per varie soluzioni ITSM/ESM e ITOM. Al di fuori del lavoro, ama trascorrere il tempo con la famiglia e gli amici, oltre a dedicarsi ad attività sportive come la ginnastica, lo sci, l'escursionismo e il golf.