Supercharge Your Service Management with Rovo

Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.

This workshop will:

  • Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
  • Give you hands-on experience with three out-of-the-box agents specifically for service management.
  • Inspire you to explore how AI can improve your team’s work beyond the workshop.

Out-of-the-box agents covered will be:

  • Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
  • Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
  • Service Triage – automatic case summaries, urgency/priority, and request type recommendations.

 

Relatori

Palak Setia

Senior Solutions Engineer, Jira Service Management, Atlassian

Palak è un Solution Engineer attualmente specializzato nella gestione dei servizi presso Atlassian, che vanta dieci anni di esperienza nel settore. Nel corso della sua carriera, ha affinato le sue competenze nell'implementazione e nella vendita di cambiamenti e risultati aziendali, ottenendo una certificazione ITIL. Ha una visione ottimista su Atlassian, sull'IA e su come progettare framework di gestione del servizio scalabili per tutti.

Chris Fok

Senior Solutions Engineer, ITSM, Atlassian

Chris è un esperto professionista della gestione dei servizi con una vasta esperienza nell'architettura IT e nella consulenza con clienti e settori in tutta l'area APAC e l'Europa. In qualità di specialista delle soluzioni, collabora con le organizzazioni per aumentare l'efficienza operativa e migliorare le esperienze dei clienti.

Joey Domhof

Joey Domhof is a Senior Solutions Engineer at Atlassian. With a background in service delivery, solution design, and driving adoption initiatives, he has spent the last 13 years of his career helping organisations modernise how they deliver services and support their customers and employees. At Atlassian, Joey works with customers to design and implement scalable service management solutions, with a current focus on Rovo and the Atlassian Service Collection to drive smarter, AI-powered ways of working across IT and business teams.