Escalating Customer Reported Incidents Using Jira Service Desk and Opsgenie

Opsgenie provides a powerful two-way integration with Jira Service Desk. When an issue is created in Jira Service Desk, an alert can be created in Opsgenie and then escalated to the proper users. Join us on this webinar as we demo the integration and talk about how Opsgenie's deep integrations with Jira and Jira Service Desk are enabling Atlassian customers to respond to, resolve, and learn from every incident.

This webinar covers:

  • How Opsgenie helps when an incident occurs
  • How to integrate Jira Service Desk with Opsgenie
  • How IT Operation teams are resolving incidents faster than before
  • How Statuspage is used to build trust with customers during an incident

Relatori

Shaun Pinney

Product Marketing, Opsgenie

Shaun Pinney is a Product Marketing Manager on the Opsgenie team at Atlassian. Previously the Director of Product Marketing at OpsGenie, Shaun has held marketing and customer-facing roles at multiple technology companies including HubSpot, Backupify, and Datto. He loves spending time with his family, skiing, and mountain biking.

John Meier

Solutions Engineer, Atlassian

John is a Solutions Engineer at Atlassian, with a background in Software Development and IT Operations. For the past several years, John has acted as both a Customer Success Manager and Solutions Engineer at Opsgenie, where he built custom solutions for customers, assisted in the integration of various monitoring, ITSM, and ticketing tools, and provided technical support to the Opsgenie sales team. At Atlassian, his mission is to utilize his technical expertise to support Atlassian customers and make them as successful as possible.