Are you a lean, mean ITSM machine?

Take this interactive quiz to find out.

Assess where your team is on their ITSM journey, from beginner (hot air balloon) to expert (rocket), and get matched with resources to elevate your IT team to the next level.

Question 1 of 10

How much of your service delivery is self-service?

Back
Error message icon

Please make a selection

Question 2 of 10

How do end users use your knowledge base?

Back
Error message icon

Please make a selection

Question 3 of 10

How does your team respond to major incidents or service outages?

Back
Error message icon

Please make a selection

Question 4 of 10

How does your organization communicate service outages?

Back
Error message icon

Please make a selection

Question 5 of 10

After a major incident or service outage is resolved, how does your organization respond?

Back
Error message icon

Please make a selection

Question 6 of 10

Have your IT teams implemented a formal problem management process?

Back
Error message icon

Please make a selection

Question 7 of 10

Does your IT organization follow a formal IT change process to manage changes to production systems?

Back
Error message icon

Please make a selection

Question 8 of 10

What best describes the way your dev and IT teams work together?

Back
Error message icon

Please make a selection

Question 9 of 10

How much automation has your team implemented to help expedite work?

Back
Error message icon

Please make a selection

Question 10 of 10

What best describes your approach to asset inventory and management?

Back Finish
Error message icon

Please make a selection

Thank you

Assessment Level

Beginner level icon

Beginner

Congrats, it looks like your team is making their first stride in their lean ITSM journey!

We partnered with HDI to survey over 200 teams and here's what we learned

IT's role is evolving from "help fix my laptop" to "help me be the best." While many IT teams are still stuck firefighting, high-performing teams align with the business, embrace agile and automation, and drive digital transformation. We partnered with HDI to profile over 200 teams and found 5 things high-performing IT teams do that others don't. We're giving away the secret to make that change. Are you ready?

Learn the 5 secrets

Assessment Level

Intermediate level icon

Intermediate

Congrats, it looks like your team is already on their way to becoming a lean, mean ITSM machine!

Assessment Level

Expert level icon

Expert

Whoa, your team is already lean, mean ITSM machine! But there's always room for improvement, amiright?

Beginner level icon

Beginner

Assessment Level

Beginner level icon

Beginner

Congrats, it looks like your team is making their first stride in their lean ITSM journey!

We partnered with HDI to survey over 200 teams and here's what we learned

IT's role is evolving from "help fix my laptop" to "help me be the best." While many IT teams are still stuck firefighting, high-performing teams align with the business, embrace agile and automation, and drive digital transformation. We partnered with HDI to profile over 200 teams and found 5 things high-performing IT teams do that others don't. We're giving away the secret to make that change. Are you ready?

Learn the 5 secrets
Intermediate level icon

Intermediate

Assessment Level

Intermediate level icon

Intermediate

Congrats, it looks like your team is already on their way to becoming a lean, mean ITSM machine!

Advanced level icon

Advanced

Expert level icon

Expert

Assessment Level

Expert level icon

Expert

Whoa, your team is already lean, mean ITSM machine! But there's always room for improvement, amiright?