Are you a lean, mean ITSM machine?
Take this interactive quiz to find out.
Assess where your team is on their ITSM journey, from beginner (hot air balloon) to expert (rocket), and get matched with resources to elevate your IT team to the next level.
Question 1 of 10
How much of your service delivery is self-service?
Question 2 of 10
How do end users use your knowledge base?
Question 3 of 10
How does your team respond to major incidents or service outages?
Question 4 of 10
How does your organization communicate service outages?
Question 5 of 10
After a major incident or service outage is resolved, how does your organization respond?
Question 6 of 10
Have your IT teams implemented a formal problem management process?
Question 7 of 10
Does your IT organization follow a formal IT change process to manage changes to production systems?
Question 8 of 10
What best describes the way your dev and IT teams work together?
Question 9 of 10
How much automation has your team implemented to help expedite work?
Question 10 of 10
What best describes your approach to asset inventory and management?
Congrats, it looks like your team is making their first stride in their lean ITSM journey!
We partnered with HDI to survey over 200 teams and here's what we learned
IT's role is evolving from "help fix my laptop" to "help me be the best." While many IT teams are still stuck firefighting, high-performing teams align with the business, embrace agile and automation, and drive digital transformation. We partnered with HDI to profile over 200 teams and found 5 things high-performing IT teams do that others don't. We're giving away the secret to make that change. Are you ready?
Congrats, it looks like your team is already on their way to becoming a lean, mean ITSM machine!
Whoa, your team is already lean, mean ITSM machine! But there's always room for improvement, amiright?