What is ITSM? / webinar

How to use JIRA for IT change management

Learn how the Electric Reliability Council of Texas was able to replace multiple tools with a complete IT change management system running on JIRA. It provides end users a single point of entry for any hardware or software change, as well as saves the company millions by eliminating maintenance contracts on the old tools. What you learn may "shock" you – in the best possible way, of course.

About the author

Nikki Nguyen

Associate Product Marketing Manager, JIRA Service Desk

Although my life in IT is behind me, it's not too far away. I'm now a recovering systems administrator evangelizing the way teams work by using JIRA Service Desk. I've found a love of combining customer service with technology. Tweet me @NikkiHNguyen

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