Are you interested to find out how to transform your service desk into a lean, mean ITSM machine? Or how to create macros and templates to automate repetitive tasks so agents can focus on solving the hard stuff? Or how to automate onboarding of new staff? Based on actual customer implementations, this advanced session is for IT admins with knowledge of JIRA and JIRA Service Desk. If you want to find out how to increase the productivity of your IT teams and take your service desk to the next level, then this session is for you.