DevOps / ebook

How to enhance IT support with DevOps

Are you interested in making your support team more iterative and responsive?

"High-performing IT orgs are twice more likely to exceed productivity goals."

- Puppet Labs 2014 State of DevOps Report

Bringing DevOps principles into your IT support team dramatically improves service quality, team morale, problem-solving and business productivity. In this ebook, IT service expert John Custy shows you how to apply DevOps principles to your IT support team.

Inside the ebook:

  • Best practices for aligning your support team with developers.
  • Key metrics for reporting on business productivity.
  • Tips for your support team to drive business agility.

We’ll guide you through the basic principles of DevOps – and you’ll walk away with the building blocks to make your support team as agile as your software.

Download the ebook now
About the author

Sarah Khogyani

Product Marketing Manager, JIRA Service Desk

I've been championing IT software for three years and honing an expertise in knowledge management because I'm passionate about helping people effectively use knowledge to be more productive. I graduated from Cal Berkeley and am a California native. Go Bears! Find me on Twitter: @sarahzora

 

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