Are you interested in making your support team more iterative and responsive?
"High-performing IT orgs are twice more likely to exceed productivity goals."
- Puppet Labs 2014 State of DevOps Report
Bringing DevOps principles into your IT support team dramatically improves service quality, team morale, problem-solving and business productivity. In this ebook, IT service expert John Custy shows you how to apply DevOps principles to your IT support team.
Inside the ebook:
- Best practices for aligning your support team with developers.
- Key metrics for reporting on business productivity.
- Tips for your support team to drive business agility.
We’ll guide you through the basic principles of DevOps – and you’ll walk away with the building blocks to make your support team as agile as your software.Download the ebook now