Best Practices & Trends / infographic

Graduate from email support

Have you ever been at home and discovered your sink isn't working, and when you get around to shooting an email to the plumber, you realize you have no idea how to describe the problem? In cases like these, the plumber knows exactly what questions to ask to get to the root of the problem, but you don't.

Providing the right information requires a conversation with the plumber. Or at the very least, the plumber letting you know what information is needed.

A recent survey conducted by our team found that 70% of IT teams deal with this issue when using email support. Want to learn more about the pains of email support - and the top benefits of going on a service tool? Read more in our infographic:

Graduate from Email Infographic

Feel informed? We hope so.

Hungry for more? Read on with our free e-book.

Like this sweet infographic? Share it on Facebook, Twitter, or LinkedIn, send a smoke signal or even try some morse code. We'll take what we can get.

Download the PDF here!

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About the author

Caroline Clark

Product Marketing Manager, JIRA Service Desk

Caroline Clark is a Product Marketing Manager at Atlassian. She has been doing product marketing within the enterprise collaboration software space for about three years. During working hours she's passionate about learning and promoting how customers use Atlassian's tools (especially JIRA Service Desk), both through interviewing customers and writing content. She grew up in New York City and currently lives in San Francisco. In her free time you can find her reading non fiction or attempting a new recipe. Tweet at Caroline: @carolinedclark

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