Best Practices & Trends / webinar

BAE Systems: Tips for a successful service desk

In 2015 BAE Systems implemented JIRA Service Desk for 4,700 staff and 250 agents across IT, human resources and business improvement. But a successful project isn't just about technology – that's actually the easy part! Since this affected every employee at every level, they had to nail the people, process, and internal marketing, too. JIRA Service Desk is saving BAE Systems $600,000 this year and $1.62m over 5 years. Join Greg Warner as he takes you through the journey from the initial pitch to ongoing support, and highlights what your team needs to know for a successful implementation.

About the author

Caroline Clark

Product Marketing Manager, JIRA Service Desk

Caroline Clark is a Product Marketing Manager at Atlassian. She has been doing product marketing within the enterprise collaboration software space for about three years. During working hours she's passionate about learning and promoting how customers use Atlassian's tools (especially JIRA Service Desk), both through interviewing customers and writing content. She grew up in New York City and currently lives in San Francisco. In her free time you can find her reading non fiction or attempting a new recipe. Tweet at Caroline: @carolinedclark

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