In 2015 BAE Systems implemented JIRA Service Desk for 4,700 staff and 250 agents across IT, human resources and business improvement. But a successful project isn't just about technology – that's actually the easy part! Since this affected every employee at every level, they had to nail the people, process, and internal marketing, too. JIRA Service Desk is saving BAE Systems $600,000 this year and $1.62m over 5 years. Join Greg Warner as he takes you through the journey from the initial pitch to ongoing support, and highlights what your team needs to know for a successful implementation.