Best Practices & Trends / ebook

How to build a simple asset management solution

For any IT team, understanding assets is the key to better service.

This laptop is broken – did it have any problems in the past?

This computer is outdated – how long has the employee had it? Is it time for a replacement?

This employee needs a new monitor. How many do we have in stock?

Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets often account for 20% of IT budget.

This guide shows you how to:

  • Build a simple asset management solution with JIRA’s flexible workflows
  • Integrate support and asset tracking for streamlined IT service

We’ll show you through the basics – and you’ll walk away with the building blocks to start tracking and understanding your assets.

Bonus: you’ll also see how Atlassian implemented internal asset management for less than $5,000. (Seriously!)

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About the author

Sarah Khogyani

Product Marketing Manager, JIRA Service Desk

I've been championing IT software for three years and honing an expertise in knowledge management because I'm passionate about helping people effectively use knowledge to be more productive. I graduated from Cal Berkeley and am a California native. Go Bears! Find me on Twitter: @sarahzora

 

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