Best Practices & Trends / webinar

CSIRO: A repeatable IT process, thanks to agile

CSIRO, Australia's national science agency, embarked on a transformation program in 2013 to modernize its service centers. Their goal? Make an impact on scientific innovation throughout the country. But their IT department had an additional challenge: repair their long-damaged relationship with CSIRO's business teams. That's where JIRA Service Desk comes in. Taking an agile approach, IT built a repeatable process using self-service portals that helped business teams do their work faster. A process so successful, they've now rolled it out to nine business teams (and counting!). Join Norman and Sarah as they explain what they did, and what your team can learn from it.

About the author

Caroline Clark

Product Marketing Manager, JIRA Service Desk

Caroline Clark is a Product Marketing Manager at Atlassian. She has been doing product marketing within the enterprise collaboration software space for about three years. During working hours she's passionate about learning and promoting how customers use Atlassian's tools (especially JIRA Service Desk), both through interviewing customers and writing content. She grew up in New York City and currently lives in San Francisco. In her free time you can find her reading non fiction or attempting a new recipe. Tweet at Caroline: @carolinedclark

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