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Fisheye Pricing & Licensing


Our FAQ contains the most frequently asked questions relating to our licensing and pricing for Fisheye. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Fisheye Server

What does a new Fisheye license cost? Show

We've designed Fisheye licensing to be simple, upfront, and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.

If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.

*Az 5 felhasználós Fisheye-kezdőlicencek 5 felhasználót támogatnak 10 véglegesítővel és 5 adattárral. Az összes többi licenc korlátlan adattárat és adattáranként korlátlan véglegesítőt támogat.

How much is it to renew my Fisheye software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months at our renewal pricing.

Az Atlassian automatikusan küld egy kötelezettségmentes árajánlatot 90 nappal a karbantartásra vonatkozó licenc lejárata előtt. Bármikor kérhetsz árajánlatot. Erről bővebben a GYIK oldalán olvashatsz. Lehetőséged van arra is, hogy beállítsd az automatikus megújulást – ezt a my.atlassian.com oldalon teheted meg.

A szoftverkarbantartás megújítása az aktív karbantartási időszakod lejárati napján kezdődik, függetlenül attól, hogy mikor vásároltad meg a karbantartás megújítását. Javasoljuk, hogy legalább 30 nappal a lejárat előtt intézkedj a megújításról, hogy biztosan hozzáférj a legújabb kiadásokhoz, és hogy bármikor igénybe vehesd a műszaki támogatást.

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 5-user Starter server licenses are not eligible for non-production Developer licenses or technical support.

How do I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check Get a Quote and click Submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

How do you define a Fisheye User? Show

A Fisheye user is by definition any user account in the Fisheye system, i.e. anyone who can log in to Fisheye. Unlimited 'anonymous users' are permitted on all licenses.

How is Fisheye licensed Show

A Fisheye commercial/academic/starter license entitles you to:

  • Deploy a single installation of Fisheye in a production environment accessible by the number of users licensed
  • Perpetual Fisheye use
  • Software maintenance for 12 months — including all updates and online support
  • JSP source code (under a developer source license which allows for broad customization)

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'Fisheye users.' A Fisheye user is by definition any user account in the Fisheye system, i.e. anyone who can log in to Fisheye. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What does it cost to upgrade my Fisheye Server license to a higher user tier? Show

User tier upgrades are calculated based on your existing license's purchase price, and the purchase price of the target user tier. To verify your upgrade cost, create a server upgrade quote in the Atlassian Store or contact us for assistance.

How do I purchase a user tier upgrade? Show

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.