Crucible Licensing and Purchasing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
- What does a new Crucible license cost?
- How much is it to renew my Crucible software maintenance?
- What is software maintenance?
- How do I request a quote?
- How do you define a Crucible User?
- How is Crucible licensed?
- What is the cost to upgrade my Crucible license to a higher user tier?
- How do I purchase a Server license upgrade?
- What about Cloud subscriptions?
1. What does a new Crucible license cost?
We have designed Crucible licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.
Please note that 5-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.
*The Crucible Starter will work with both Starter and commercial Fisheye installations and will mirror Fisheye's repository restrictions (e.g. if working with a Fisheye Starter with limited repos, Crucible will only support that number of repos; if commercial Fisheye then there will be no repo number restrictions)
2. How much is it to renew my Crucible software maintenance?
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
The software maintenance of a Crucible license must be renewed with an equivalent Fisheye license software maintenance renewal.
Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.
*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.
3. What is software maintenance?
Software maintenance, included in your first year of use*, gives you the following benefits:
- Security patches
- Critical bug fixes
- New features & enhancements
- Access to Atlassian's world-class Support team for technical troubleshooting
- Developer license* keys (lets you test the upgrades before committing!)
- Potential to enroll in Beta Programs
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.
*Please note that 5-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support.
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. How do you define a Crucible User?
A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.
6. How is Crucible licensed?
A Crucible commercial/academic/starterlicense entitles you to:
- Deploy a single instance of Crucible in a production environment accessible by the number of users licensed
- Perpetual Crucible use
- Software maintenance for 12 months — including all updates and online support
- JSP source code (under a developer source license which allows for broad customization)
Note: Full source is not available due to embedded code Atlassian cannot expose.
Licensing fees are quoted per total number of 'Crucible users.' A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.
7. What is the cost to upgrade my Crucible license to a higher user tier?
You will be pleased to know that you can upgrade Crucible at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
A Crucible license upgrade must be purchased with an equivalent Fisheye license upgrade. Fisheye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible.
Please Note: The below prices are applicable for licenses purchased after 2-Oct-2017. Pricing for licenses purchased prior to 2-Oct-2017 will be calculated using the original purchase price.
Upgrades to Academic server licenses are 50% of the pricing seen above.
8. How do I purchase a Server license upgrade?
There are two ways to generate a server license upgrade quote:
When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.