Want to see how Jira Service Management works before you claim the offer? Watch our on-demand demo

Protect your team from Bad Service Management

Get 10 free agents of Jira Service Management for one year*

Save on time and cost


Automate service requests and accelerate resolution time


Boost teammate productivity


No payment needed for a full year

* Limited time offer, 10 free agents of Jira Service Management, Standard for one year. Expires March 31, 2023. After one year, convert to a paid plan or keep using Jira Service Management on the Free plan with up to 3 agents. For more information, visit terms and conditions.

Jira Service Management Standard includes:

Request management

Incident and problem management

Change management

300+ templates and form builder

Built-in Knowledge management

Self-service portal


What is BSM and why should I care? Copy link to heading Copied! show

Bad Service Management (BSM) is a terrible condition that plagues companies stuck with legacy ITSM tooling. It starts slowly spreading within the IT organization and quickly attacks other areas of the business, leaving them ill-prepared to handle requests coming from different areas of the business. Atlassian is on a fight to end Bad Service Management and we are launching a new program starting with this special limited time offer to help you get started today.

Do I have to be a certain size company to take advantage of either offer? Copy link to heading Copied! show

No. No matter your company size, you may take advantage of either offer. However, eligibility restrictions apply.

What is the eligibility criteria to participate in this offer? Copy link to heading Copied! show

Any new signups to Jira Service Management Cloud Standard edition with up to 10 agents are eligible. You can sign up for Jira Service Management on:

  • a brand new Cloud site, or
  • an existing* Cloud site with other Atlassian products (i.e. Confluence or Jira Software)
I am already paying for another Atlassian product (e.g., Confluence, Jira Software, etc.). Am I eligible? Copy link to heading Copied! show

Yes - if your site is not presently associated a Jira Service Management instance (trial, Free or Paid), you are eligible.

How do I sign up to take advantage of this offer? Copy link to heading Copied! show

Please sign up via the form above. The 12-month offer will be automatically applied upon sign up if you are eligible.

I signed up for a Jira Service Management trial just before the offer was announced, am I eligible? Copy link to heading Copied! show

No, unfortunately, you are not eligible for this offer as it is only available to new Cloud instances created between 10AM GMT on December 8, 2022 and 12AM GMT on March 31, 2023.

Please refer to eligibility criteria for more details.

What if I want to add more than 10 agents during the 12 month promotion period? Copy link to heading Copied! show

If you upgrade your Jira Service Management instance to more than 10 agents during the promotion period, you will no longer be part of the promotion and you will be charged the current price of the Standard plan. To calculate your pricing, visit this page.

What happens after the 12 month promotion period is over? Copy link to heading Copied! show

Unless canceled prior to the end of the Offer Period, your subscription to Jira Service Management will automatically renew at the same subscription level and at the Jira Service Management Cloud prices at the time of renewal. Atlassian will provide notice of this via email, no later than thirty (30) days prior to the end of the Offer Period.

If you do not wish to convert your subscription to a paid plan, you will be given the option to switch to the Free plan, which allows for up to 3 agents.