Sweden-based Klarna provides payment services for online businesses and has made an art of simplifying the purchasing process.
Klarna’s internal planning process was not as simple. It needed a solution to streamline and modernize manual processes and provide insight into planning impediments.
Ray Yee, a consulting project manager in the Credit Risk and Fraud Detection Department, which manages five Klarna products, explains that "planning for the department was quite challenging." The project managers were not well versed in agile methods. They were using a traditional waterfall approach – using Smartsheet, Microsoft Excel, and Google Docs in conjunction with Jira.
With help from Riada, one of Scandinavia's leading Atlassian Experts, Yee introduced Advanced Roadmaps into the planning mix. Rather than planning and reporting across multiple tools that require constant manual updates, the team now uses Advanced Roadmaps to easily combine its long-term planning and agile practices. "Planning has become much more structured and traceable since teams began using Advanced Roadmaps” says Yee.
The team loves how Advanced Roadmaps gives a clear, visual picture of timelines and what’s behind them. Now when project managers and product managers are asked why things can't be done sooner, they share the roadmap and even demonstrate various scenarios, such as what happens if we remove scope or add people.
With Advanced Roadmaps, Klarna is successfully managing cross-team and cross-product development, building more realistic plans, showing stakeholders priority and status, and doing accurate capacity planning. This year, Yee launched Credit and Fraud products in several geographies, and the actual launch dates were very close to what he had planned in Advanced Roadmaps.