OnDemand Security Statement
OnDemand is the hosting platform designed and used by us to deliver Atlassian applications as a service. Each subscriber's OnDemand applications are physically located on a server in a dedicated, locked cage at NTT, our data center provider. This data center provides power, network and backup services. Atlassian owns the servers and is responsible for provisioning, monitoring, and managing the servers, and for providing support to OnDemand subscribers.
Our OnDemand platform was designed and optimized by us specifically to host Atlassian applications and has multiple levels of redundancy built in. The applications themselves run on a separate front-end hardware node than that on which the data is stored. Hardware failure of the compute node is recovered automatically. Application data is stored on a RAID 10 (mirrored and striped) storage node which is replicated to a secondary storage node every four hours. If the primary storage node has a problem or becomes unavailable, the applications can be switched over to the secondary storage node.
Access to the data centers is limited to authorized personnel only, as verified by biometric identity verification measures. Physical security measures include: on-premises security guards, closed circuit video monitoring, man traps, and additional intrusion protection measures. Within the data center, all Atlassian equipment is stored in locked cages designed to be earthquake-proof.
Our NTT data center is located in Ashburn, Virginia.
People and Access
Our global support team maintains an account on all hosted systems and applications for the purposes of maintenance and support. This support team accesses hosted applications and data only for purposes of application health monitoring and performing system or application maintenance, and upon customer request via our support system. Within Atlassian, only authorized Atlassian employees have access to application data. Authentication is done via individual passphrase-protected public keys, rather than passwords, and the servers only accept incoming SSH connections from Atlassian and internal data center IP addresses. OnDemand is designed to allow application data to be accessible only with appropriate credentials, such that one customer cannot access another customer's data without explicit knowledge of that other customers' login information. Customers are responsible for maintaining the security of their own login information.
The Atlassian operations team monitors the OnDemand platform 24x7 from operation centers in Sydney, San Francisco, and Amsterdam. Information about system uptime is publicly available here.
To augment 3rd party application penetration testing we have performed, we have selected data center providers that maintain industry-standard certifications.
NTT data centers are SOC-1 (formerly SAS 70) compliant. These certifications address physical security, system availability, network and IP backbone access, customer provisioning and problem management.
Application database backups for OnDemand occur on the following frequencies: On-site backups are performed daily and retained for seven days; Tape backups are taken weekly, which are then stored off-site and retained for four weeks. All backup data is encrypted.
Atlassian understands the importance of ensuring the privacy of your personally identifiable information. For more information, please see our Privacy Statement.
NOTE: This Security Statement applies to Atlassian's OnDemand service. For questions regarding Atlassian's legacy hosted services (such as JIRA Studio, JIRA Enterprise Hosted and Confluence Enterprise Hosted), please contact us.
Effective as of May 5, 2013.