Maximize the value of self-service (because you've got other important things to do)
According to Forrester, 72% of customers prefer to self-serve to answer their questions.
I will demonstrate how Atlassian’s IT team built a self-service desk for its legal team to maximize its efficiency and add more value to the business. Atlassian’s self-service desk enabled it to cope with a two-fold increase in service requests by automating business processes and workflows, creating a self-service catalog to reduce the team’s workload, and prioritizing high-impact requests and issues.
JIRA Service Desk is a modern and flexible service desk experience that streamlines customer requests, and boosts your IT team’s efficiency, taking your service desk to a whole new level.
JIRA Service Desk integrates directly with JIRA – the issue management software used by more than 25,000 teams worldwide.
I can't dance but I can move and shake. Once an engineer, now an imagineer, I build, create, and generate leads as Head of Product Marketing for JIRA Service Desk. I've spent the past seven years selling, implementing and marketing enterprise software for tech companies, and bringing products to market faster. I've even helped several of these companies grace the stage to win IT innovation awards (but I still avoid the dance floor). Find me on Twitter! @christophecapel