Create a DIY service desk

Maximize the value of self-service (because you've got other important things to do)

According to Forrester, 72% of customers prefer to self-serve to answer their questions.

I will demonstrate how Atlassian’s IT team built a self-service desk for its legal team to maximize its efficiency and add more value to the business. Atlassian’s self-service desk enabled it to cope with a two-fold increase in service requests by automating business processes and workflows, creating a self-service catalog to reduce the team’s workload, and prioritizing high-impact requests and issues.

JIRA Service Desk is a modern and flexible service desk experience that streamlines customer requests, and boosts your IT team’s efficiency, taking your service desk to a whole new level.

JIRA Service Desk integrates directly with JIRA – the issue management software used by more than 25,000 teams worldwide.

Posted by Christophe Capel

47 min video