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Remedy your service management headaches with Jira Service Management’s high velocity ITSM

Jira Service Management offers the perfect remedy for your ITSM headaches, uniting Dev, IT, and business teams on one, flexible platform with a modern solution that scales without breaking the bank.

See why customers switch to Jira Service Management

Jira Service Management offers a user-friendly interface that lets teams customize their work while bringing development, IT, and business teams together on the same platform.

Simple, intuitive implementation

Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.

Service Management project templates available in Jira Service Management

Accelerated DevOps

ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.

DevOps Graph

Flexible workflows

Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.

Workflow editor in Jira Service Management used to customize status and transitions

Atlassian platform

Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.

Explore apps for Jira Service Management in the Atlassian Marketplace

The Atlassian advantage

 

Jira Service Management

BMC

Transparent, easy to understand pricing available online

Jira Service Management

BMC

Publicly available product roadmap with frequent new releases

Jira Service Management

BMC

Average implementation time of 4 months or fewer*

Jira Service Management

BMC

Robust asset management built-in

Jira Service Management

BMC

Business, Dev, and IT objectives aligned on the same platform

Jira Service Management

BMC

Quotation marks

The user-friendly UI and integrations make it easy for our medical experts to get onboarded and start working quickly.

ROMAN BUGAEV, chief technology officer, flo health

Six reasons to choose Jira Service Management

One, unified Jira platform

enables seamless collaboration between Dev, IT, and business teams

Fast time-to-value

with flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach

Modern approach to ITIL

eliminates feature bloat and empowers teams with out-of-the-box service management practices like CMDB and DevOps

User friendly, speedy UI

with customizable templates and workflows allows teams to get started quickly and scale fast

Intuitive implementation

with a robust set of templates and guides eliminates the need for consultants to configure and maintain workflows

Transparent pricing

per agent, with no extra cost for approvers or requesters, and no surprise increases or renewal fees

Join thousands of organizations who use Jira Service Management for ITSM

Trusted by over 45,000 customers worldwide

canva logo

“Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.”

Andrew Toolan, Software Engineer, Canva
Canva logo

“Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.”

Andrew Toolan, Software Engineer, Canva

“Atlassian tools are extremely flexible and we can build out almost any use case.”

ALEX CHRISTENSEN, Atlassian Suite Engineering Lead, AppDynamics
AppDynamics logo
AppDynamics logo

“Atlassian tools are extremely flexible and we can build out almost any use case.”

ALEX CHRISTENSEN, Atlassian Suite Engineering Lead, AppDynamics

Learn more about Jira Service Management

Staff providing help from a service desk
Analyst report

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Atlassian approach to ESM whitepaper
Whitepaper

The Atlassian Approach to Enterprise Service Management

JSM data sheet
Data sheet

Discover the 6 reasons Jira Software is better with Jira Service Management

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can signup for a free trial of our Standard or Premium plans as well. For more details visit Pricing - Jira Service Management | Atlassian

How does your price compare to BMC Copy link to heading Copied! show

Besides having lower overall pricing, you only pay per agent with Jira Service Management. You don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are no maintenance fees or support fees when you sign up for Jira Service Management.

Do I need to buy marketplace apps to use Jira Service Management? Copy link to heading Copied! show

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.

Can Jira Service Management scale to thousands of users? Copy link to heading Copied! show

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.

Can Jira Service Management work alongside BMC? How? Copy link to heading Copied! show

Yes! While customers do replace BMC with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel BMC doesn’t serve as well.

Individual departments already using Jira Software, like application development or software engineering, may choose Jira Service Management to intake engineering requests given their preference for the Jira platform and budget autonomy.

You can also deploy Jira Service Management for Change Management to improve Development and IT operations.

Take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to BMC.

Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now